On line ordering was straight forward. Product was even on sale!! The fixture showed up promptly. I'm a retired electrician so I've installed my share of light fixtures. I though the Barrington Zlite... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Found great fixtures. The website was easy to navigate until it was time to pay. My two different credit cards were not accepted. I opened a chat and was connected to Opal, who called me and saw th... See more
Company replied
I am very much pleased with my order of the high quality modern and unique lighting I received from Lightopia. I applaud the attention to detail and the expertise that Glen Rocheleau provided me.With... See more
Company replied
As a trade professional, I have found working with Lightopia and Opal Masters to be such a smooth process. Opal is always kind and supportive and I always come away with the product I need at a grea... See more
Company replied
Company details
- #22 of 40 best companies in Lighting Store
- #41 of 87 best companies in Home Goods Store
- #1 of 2 best companies in Lamp Shade Supplier
- #3 of 7 best companies in Store
Written by the company
Lighting design and fixture experts since 2006, Lightopia is an omnichannel lighting retailer for residential customers and trade professionals. We represent brands focused on contemporary design, quality materials and responsible manufacturing, and help our clients solve architectural and decorative lighting needs utilizing the latest LED lighting technology. We do this 7 days a week with teamwork, expertise, and a helpful attitude to make your lighting experience with us a phenomenal one.
Contact info
3323 Hyland Ave e2, 92626, Costa Mesa, United States
- (877) 559-7516
- hello@lightopia.com
- lightopia.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a floor lamp and it had a…
I purchased a floor lamp and it had a manufacturing defect. I asked for them to deduct the return shipping from my refund and they did!!
February 5, 2026
Reply from Lightopia
Hello,
We appreciate your understanding and patience while we worked through that. I’m glad we were able to get it resolved for you.
The Lightopia Team
Reply from Lightopia
Hello,
Thank you! We’re happy to hear your order arrived quickly and as expected.
The Lightopia Team
Great experience
First of all. The light we ordered was really nice. It's spectacular on the ceiling. Invoicing and shipping were without any issues. Was surprising as it came from italy.
February 5, 2026
Reply from Lightopia
Hello,
We love hearing that! So glad the light looks spectacular in your space, thank you for sharing!
The Lightopia team
great service
January 29, 2026
Reply from Lightopia
Hello,
Thank you so much! We truly appreciate you taking the time to share your experience.
The Lightopia Team
So easy to work with
So easy to work with and very customer service friendly. I also love that you are on Rakuten.
January 29, 2026
Reply from Lightopia
Hello,
Thank you! We’re glad your experience was smooth and that our team could help.
The Lightopia Team
A great experience.
The light fixtures arrived very quickly and are as beautiful as we hoped. They are very high quality and look great in our bedroom.
January 29, 2026
Reply from Lightopia
Hello,
We appreciate your kind words! So happy to hear you loved the fixtures and that they arrived quickly.
The Lightopia Team
Perfect
I looked everywhere for the perfect light for above my mirror in the bathroom. I was lucky Lightopia popped up in my feed. The light is perfect!
No damage in shipping thanks to the packaging (great job) it arrived as scheduled and I couldn't be happier!
February 5, 2026
Reply from Lightopia
Hello,
Thank you so much! We’re thrilled you found the perfect light and are so glad it worked out beautifully in your space.
The Lightopia Team
I ordered a floor lamp from Lightopia…
I ordered a floor lamp from Lightopia (Designed by Koncept)... about 8 days later I had heard nothing from you and called to see what the problem was..... your Cust. Svs agent had no idea and had to call Koncept to find out.... I was then told that the shipment was delayed 1.5 to 2 weeks due to concept moving warehouses. Then a week later the shipment was actually made.... If you want to get a good grade for Cust Service you should be in-synch with Koncept so you can inform customers of delays when they order and not force me (or others) to chase down the jpro
January 16, 2026
Reply from Lightopia
Hello,
Thank you for the honest feedback. We’re sorry for the lack of communication early on and understand how frustrating that can be. Staying aligned with our vendors is important to us, and your comments help us improve that process moving forward. We appreciate you bringing this to our attention.
The Lightopia Team
These sconces are beautiful and well…
These sconces are beautiful and well made. The order process was easy and they arrived in a short amount of time.
January 31, 2026
Reply from Lightopia
Hello,
Thank you so much for the kind words! We’re thrilled to hear you love the sconces and that the ordering process was easy. We truly appreciate you taking the time to share your experience.
The Lightopia Team
Such a good experience buying from a…
Such a good experience buying from a company with excellent customer service and receiving correct product, as scheduled, in perfect condition. I would definitely purchase from Lightopia again.
January 29, 2026
Reply from Lightopia
Hello,
Thank you for your kind words! We truly appreciate you choosing us and are so glad you had a great experience with our team.
The Lightopia Team
Reply from Lightopia
Hello,
Thank you so much for the kind feedback! We’re thrilled to hear Olivia provided fantastic service. We’ll be sure to share this with her.
The Lightopia Team
Frankie Rodriguez
The personnel that took care of me was perfect. Kept me in form of everything and that’s one thing that I really appreciate it.
January 28, 2026
Reply from Lightopia
Hello,
Thank you so much for your kind words! We’re thrilled to hear our team kept you well informed and provided excellent service. We truly appreciate your feedback and your support.
The Lightopia Team
Easy to find product and fast service…
Easy to find product and fast service and delivery.
January 22, 2026
Reply from Lightopia
Hello,
Thank you for your feedback! We’re glad to hear you found the product easily and that your order arrived quickly.
The Lightopia Team
updated review
Was sent a satisfaction survey after waiting about two months with no delivery. Shipper seems to have now found the lamp. Expected arrival today.
January 27, 2026
Reply from Lightopia
Hello,
We understand how frustrating this is, and we apologize for the delay. Our team would be happy to look into the shipment status and provide an update. Please contact us so we can help.
The Lightopia Team
Don’t buy this lamp it doesn’t install…
Don’t buy this lamp it doesn’t install securely and my package was already open and used at arrival.
January 28, 2026
Reply from Lightopia
Hello,
We’re very sorry to hear about this experience. This is not the quality or service we strive to provide, and we’d appreciate the opportunity to make this right. Please reach out to our customer service team so we can assist you further.
The Lightopia Team
Perfect Floor Lamp
I had looked for several months for the perfect floor lamp for my living room and finally found just what I was looking for. The lamp is very "high end" quality, perfect height. It is gorgeous!
January 28, 2026
Reply from Lightopia
Hello,
Thank you so much for your kind feedback! We’re thrilled you found the perfect floor lamp for your living room and truly appreciate your choice.
The Lightopia Team
Reply from Lightopia
Hello,
Thank you for the great feedback! We’re glad the ordering process was easy and that your order arrived right on time. We appreciate your support and hope to work with you again!
The Lightopia Team
Love working with Opal
Love working with Opal, fantastic,best service,Can’t recommend her enough…
Robert
January 27, 2026
Reply from Lightopia
Hello,
Thank you so much for your kind words! We’re thrilled to hear you loved working with Opal. She truly delivers fantastic service. We appreciate you choosing us!
The Lightopia Team
Beautiful Fixture, Frustrating Tech/Customer Service
Originally purchased in June 2025, and it was finally delivered and installed in January 2026. I worked with a rep to ensure the correct plug was included since the piece shipped from Europe, but we received the wrong one. We then had to re-order (pay twice!) and wait an additional few months for the replacement to arrive before we could return/refund the original. The replacement was the incorrect length. Thankfully, we were able to make it work, but it should not have taken 6+ months to obtain the correct lamp when working directly with Lightopia's technical rep for the manufacturer.
January 16, 2026
Reply from Lightopia
Hello,
Thank you for sharing your experience. We sincerely apologize for the delays and complications you encountered, particularly regarding the incorrect plug and the additional wait time. We appreciate your patience and are glad our technical team worked directly with the manufacturer to resolve this. Your feedback is valuable, and we’ll use it to improve our processes moving forward.
The Lightopia Team
I am very much pleased with my order of lighting
I am very much pleased with my order of the high quality modern and unique lighting I received from Lightopia. I applaud the attention to detail and the expertise that Glen Rocheleau provided me.With so many choices, it was a daunting task and he helped me through my options without being over bearing. I also appreciate the communication and follow ups!My friends all wanted to know where I got my lighting and I’m spreading the word.
January 7, 2026
Reply from Lightopia
Hello,
Thank you so much for the kind words! We’re thrilled you love your lighting, and we’ll be sure to share your praise with Glen. We truly appreciate you spreading the word and hope to work with you again soon.
The Lightopia Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.