I bought the Lutta Japanese-Style Bamboo LED Ceiling & Pendant Light (Ceiling Light / Dia 50 cm). Overall, the lamp is beautiful and looks great. However, the woven lampshade does not fit onto the met... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's a beautiful lamp, and simple to add the shade and holder. But I was horrified to see and deal with the polystyrene packaging. I understand the need for very careful packing materials, and the... See more
Company replied
Lamps beautiful, but a lot of hassle with delivery, distressing to me on both occasions when ordering second lamp. Would not order from you again. I did eventually receive second lamp after months of... See more
Company replied
I purchased the Vintage Ceramic Bird-Pattern Table Lamps Hand-Painted, Brass Base with Fabric Shade. Had an initial problem with delivery but the company resolved this very quickly. I’m so happy with... See more
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Company details
- Lighting Store
- Chinaware Store
- Do-it-Yourself Shop
- Home Goods Store
- Lamp Shade Supplier
- Lighting Manufacturer
About Lightsin
Written by the company
Founded in 2018, Lightsin was born from a passion for creating lighting solutions that combine exceptional craftsmanship with timeless design. We believe that lighting is more than just illumination—it’s an essential element that transforms spaces and brings warmth, elegance, and personality to every corner of your home.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
Lighting Your Home, Inspiring Your Life
Written by the company
- Design. Quality. Service You Can Trust.
- At Lightsin, we create lighting solutions that blend timeless design with lasting quality. From concept to delivery, our dedicated team ensures every piece illuminates your space beautifully while reflecting your unique style. We’re here to support you at every step, bringing warmth and inspiration to your home.
Our Guarantee of Quality and Care
We stand behind every light we design and deliver.
Every Lightsin product is backed by our quality promise. If your lighting ever falls short of our high standards, our dedicated team will work swiftly to resolve the issue—repair, replace, or support—ensuring your complete satisfaction and lasting trust.
Contact info
22-26 Kay street, M11 2DU, Manchester, United Kingdom
- Service@lightsin.co.uk
- lightsin.co.uk
Exclusive 25% OFF On Ceramic lable Lamps
4.4
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lightsin
Dear SimonMenzies,
Thank you so much! We're really pleased to know you're happy with your purchase. Your support means a lot to us—looking forward to serving you again!
Best Regards,
Lightsin
An absolute beauty, delighted with it
It's a really, really beautiful lamp. They'd been popping up on my socials for about 6-9 months and I'd thought about buying one for ages. I screenshotted a few variations and didn't rush in. The price gave me pause for thought.
However, at length, I bit the bullet and purchased, and I'm so glad I did. Especially with the discount code, it was worth every penny. Good quality shade, plus a decent bulb was included. The lamp base is as exquisite as in looks in the pics, and it was securely packaged.
Everyone has commented on it in glowing terms, and I might just be tempted to buy another in due course. It's a quality, gorgeous item, that I am happy to recommend.
March 20, 2026
Reply from Lightsin
Dear Jonathan Clarkson,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your lamp and that it’s lived up to your expectations. It’s great to know that the quality, packaging, and included bulb made your experience even better.
We really appreciate your recommendation and kind words—it means a lot to us. We’d be delighted to welcome you back anytime if you decide to get another one!
Best Regards,
Lightsin
I purchased the Vintage Ceramic…
I purchased the Vintage Ceramic Bird-Pattern Table Lamps Hand-Painted, Brass Base with Fabric Shade. Had an initial problem with delivery but the company resolved this very quickly. I’m so happy with the lamps, they’re quite expensive but really well worth it. Beautiful quality and we’re so delighted with the appearance especially when the lamps are lit they give such a nice glow. I can’t recommend them enough. Thank you
February 26, 2026
Unprompted review
Reply from Lightsin
Dear Yve K,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re sorry again for the initial delivery issue, but we’re really glad to hear it was resolved quickly and to your satisfaction. It’s fantastic to know that you’re so pleased with the lamps—their design and warm glow are exactly what we hoped our customers would enjoy.
Your kind words and recommendation mean a lot to us. Thank you for your support, and we hope to serve you again in the future!
Best Regards,
Lightsin
It came within 3 working days
It came within 3 working days , very well proctored, and such a stunning lamp
February 23, 2026
Reply from Lightsin
Dear Linda Ridge,
Thank you for your wonderful review! We're so pleased to hear the lamp arrived within 3 working days and that you're happy with the packaging and the look of it. We hope it brightens up your home!
Best Regards,
Lightsin
Never order from them I ordered a light…
Never order from them I ordered a light from them 7 weeks ago still waiting they don’t even reply my email
February 1, 2026
Unprompted review
Reply from Lightsin
Dear Tahira Akhtar,
We are sorry to hear about your experience. However, after checking our system, we were unable to locate an order matching your review, and we have not received any email enquiries regarding this issue.
It is possible that the order was placed with another store or seller. Could you please double-check the store name on your order confirmation?
If your order was indeed placed with Lightsin, please kindly leave your order number here or contact us again so we can investigate this for you and assist as soon as possible.
We are always happy to help and look forward to resolving this for you.
Best Regards,
Lightsin
Good selection
February 20, 2026
Reply from Lightsin
Dear June,
Thank you for your feedback! We're delighted that you like our selection. We hope you find the perfect piece with us and look forward to welcoming you back soon.
Best Regards,
Lightsin
Beautiful table lamps
Beautiful table lamps, we absolutely love them.
Cracking value as well, thank you
February 16, 2026
Reply from Lightsin
Dear Kevin Stallard,
Thank you for your wonderful review! We’re so pleased to hear that you absolutely love the table lamps. Knowing you feel they’re great value truly makes our day. We really appreciate your support and hope they bring a warm touch to your home!
Best Regards,
Lightsin
Beautiful Lamp Base!
Quick delivery, beautiful lamp , great quality. Not so keen on the shade though. Too transparent and seams all around take the eye from the lovely base I feel
February 19, 2026
Reply from Lightsin
Dear Hunt,
Thank you very much for your detailed feedback. We’re delighted to hear that you’re happy with the quick delivery and the overall quality of the lamp, especially the base — that truly means a lot to us.
We’re sorry to hear that the shade wasn’t quite to your preference. We understand how important the overall look is, and we really appreciate your honest comments about the transparency and visible seams. Your feedback is very valuable and will certainly be shared with our product team for future improvements.
If you would like, please feel free to contact our customer service team — we’d be more than happy to see if there is anything we can do to help or suggest an alternative option.
Thank you again for taking the time to share your thoughts.
Best Regards,
Lightsin
Lutta Japanese-Style
I bought the Lutta Japanese-Style Bamboo LED Ceiling & Pendant Light (Ceiling Light / Dia 50 cm). Overall, the lamp is beautiful and looks great. However, the woven lampshade does not fit onto the metal ring it is supposed to attach to. Because of this, the lamp hangs slightly crooked, as we were not able to close all the fasteners (clips) since the shade would not go onto the ring properly.
February 9, 2026
Reply from Lightsin
Dear Liliia Perepelychenko,
Thank you very much for your feedback and for sharing your experience with the Lutta Japanese-Style Bamboo LED Ceiling & Pendant Light.
We’re really pleased to hear that you are happy with the overall look of the lamp. However, we’re very sorry to learn that the woven lampshade does not fit properly onto the metal ring and that this has caused the light to hang slightly crooked. This is certainly not the standard we aim to deliver.
To help us investigate this issue further, could you please kindly provide a few photos showing:
How the shade sits on the metal ring
The clips that are unable to close
The overall hanging position of the lamp
Once we receive the photos, we will check this with our product team immediately and provide you with a suitable solution as soon as possible, whether that be a replacement part or another appropriate resolution.
Thank you for your patience and for bringing this to our attention. We look forward to resolving this for you quickly.
Best Regards,
Lightsin
The very long wait to get them
The very long wait to get them, i could have got similiar elsewhere for less
February 12, 2026
Reply from Lightsin
Dear Caroline Emberson,
Thank you for your feedback.
We’re really sorry to hear that you felt the wait was too long. The item you purchased was a pre-order product, and the estimated lead time was stated on the product page before purchase. Once the stock arrived at our warehouse, your order was dispatched immediately and delivered within the standard delivery timeframe as promised.
We completely understand that waiting can be frustrating, especially when you’re excited to receive your item. We always aim to be transparent about lead times so customers can make an informed decision before ordering.
If there is anything further we can assist you with, please don’t hesitate to contact us directly — we’re always happy to help.
Best Regards,
Lightsin
Reply from Lightsin
Dear Mr. R Carney,
Thank you for your lovely feedback! We're so pleased to know that you’re happy with the lamp and that the delivery and pricing met your expectations. Enjoy your new lamp, and we look forward to welcoming you back soon!
Best Regards,
Lightsin
Horrendous quality, save your money and buy another brand
I have been waiting 4 months to receive the lamp (which is fair as I knew it will take this long at most), but was tremendously disappointed to receive a broken lamp.
I was sent a new one, just to find out that the lamp is simply terribly designed. The screen does not fit properly the structure and this is even more obvious when turned on.
It might be a nice design but the details are terrible, it might look good from about 3 meters away, but any closer it looks frankly disgusting...
February 10, 2026
Unprompted review
Reply from Lightsin
Dear Diego,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience.
We completely understand how disappointing it must have been to wait several months for your lamp, only to receive a damaged item, and then feel dissatisfied with the replacement. This is certainly not the experience we aim to provide.
Our customer service team will be reaching out to you shortly to discuss this matter further. Please kindly keep an eye on your inbox, including your spam folder, in case our message is filtered.
We sincerely apologise again for the inconvenience caused and appreciate the opportunity to make things right.
Best Regards,
Lightsin
Excellent service and quality product
Excellent service and quality product, very pleased with speedy delivery.
February 2, 2026
Reply from Lightsin
Dear Neil Jackson,
Thank you for taking the time to leave such a lovely review. We’re so pleased to know you were happy with the service, product quality, and fast delivery. We truly appreciate your support!
Best Regards,
Lightsin
Delighted customer
Couldn’t be more delighted with my purchases. Great company, kept me completely updated with delivery status etc
January 22, 2026
Reply from Lightsin
Dear Lisa Potter,
Thank you for taking the time to leave such a lovely review!
We’re thrilled to know you’re delighted with your purchases and that our communication throughout the delivery met your expectations.
It was a pleasure serving you, and we hope to assist you again in the future.
Best Regards,
Lightsin
Gorgeous lights
Waited a few months for my lights to be made but well worth it, I’m delighted with how they look
January 22, 2026
Reply from Lightsin
Dear Gail Allen,
Thank you for your kind review and for your patience while your lights were being made. We’re delighted to know they were worth the wait and that you’re happy with how they look. Enjoy your beautiful lights, and thank you again for choosing us!
Best Regards,
Lightsin
Fantastic quality!
So delighted with the quality of my pendant light, it took a while to arrive but definitely worth the wait!
January 22, 2026
Reply from Lightsin
Dear Heidi,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the quality of your pendant light. We really appreciate your patience with the delivery, and we’re glad it was worth the wait. Enjoy your new light!
Best Regards,
Lightsin
Reply from Lightsin
Dear Ennis,
Thank you so much for your kind words!
We’re delighted to hear that you love the lamp and feel it’s worth every penny. Enjoy it, and thank you for choosing us!
We look forward to welcoming you back again soon.
Best Regards,
Lightsin
We will be recommending Lightsin to friends.
We will be recommending Lightsin to people because: The product we purchased is perfect and lovely. The company performed well the lamp arrived at the day and time they said, it makes a pleasant change to receive exceptional service. Thank you.
January 8, 2026
Reply from Lightsin
Dear Mr F S Wright,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you’re happy with both the lamp and our service. Knowing that everything arrived exactly as promised and met your expectations truly means a lot to us.
Thank you for recommending Lightsin — your support and kind words are greatly appreciated.
Best Regards,
Lightsin
Beautiful table lamp
Easy to order on line.
Answered questions quickly.
Lamp packaged well
Beautifully made
Very pleased with item
Would use them again
December 8, 2025
Reply from Lightsin
Dear Dorothy,
Thank you for taking the time to share your wonderful review! We’re delighted that you’re pleased with the quality of the lamp and our service. Your kind words really mean a lot to our team.
We look forward to welcoming you back again soon and hope you enjoy your purchase for many years to come.
Best Regards,
Lightsin
Beautiful table lamp but unfortunately…
Beautiful table lamp but unfortunately the ceramic base had not been glued central on the bottom plate. It's too big to return so have arranged ornaments to make it not so obvious.
Bit disappointed to be honest.
December 18, 2025
Reply from Lightsin
Dear Jan Newman,
Thank you for sharing your feedback with us. We’re very sorry to hear about the issue with the ceramic base not being properly centred, and we fully understand why this would be disappointing.
If you experience any quality issues, please feel free to contact our customer service team via email. We’ll be more than happy to help and can offer free after-sales support where applicable.
Thank you again for your feedback — it helps us improve our products and quality control.
Best Regards,
Lightsin
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