Ligtinthebox Reviews 44

I ordered what I believed was a chair but it turned out to be the chair cover only, (my mistake) I wanted to return the item, however this will cost the same price to return to China through Evri as it was to purchase?. They offered a reward to me (?) if I keep the cover or a partial refund of 30%, this is not enough plus their email looks really dodgy that came through to me as a reply - be careful it's not worth getting scammed for and returns are made impossibe

Do not even know if I ever went to there website but i can report there is no working way to unsubscribe to their emails

I ordered a dress looking amazing on their model. It is A-line dress with very large skirt and tea length. I had no patience to receive it. Unfortunately I received dress that looks same on the top but very slim skirt looking more like bodycon dress also knee length. I don't return it because it fits and I still can wear it. But I am very disappointed.

I would be obliged if you would have the curtesy to respond to my message. I have also enclosedyou as our customer, we have handled your case specially. The refund [GBP60 + GBP58] is the most we can offer for you Now. We feel sorry we are unable to refund you more before the order return.

But we promise to refund you [GBP96.39 + return postage] after you return the order and provide us with the return receipt. Once you receive the [GBP60 + GBP58] refund, it's highly appreciated if you can return the order at your earlier convenience.

Thank you again for your understanding and support.

Sincerely
Rebecca
LightInTheBox Customer ServiceNo worries let me know how much you state you return if not satisfied you can keep the money and I continue to advise others of the service. You are fully aware that this item was purchased by me and tax etc paid. I am fed up with all the correspondence promising money etc. I will just count my lost of the monies is limited. Can you please advise by return as I am not doing this anymore. This is exactly what people have previ
a copy of the DHL Payment and trust this will now be enough
information.the company given the service I have received!!!
As for your promise to return the GBP156.39 + Return Postage + Tax Fee] after we receive the Return Receipt and Tax Invoice. I am not prepared to put any more money out to return the item. In my last correspondence with you I explained the reason as to why I am not prepared to do this which under the circumstances I feel is a perfectly reasonable concern given the reviews on Trust Pilot. I think under the circumstances and your promise that you will return in full that you should put the return costs into my bank account and I will then return the item. You have my bank details and should I not return the item then you obviously would not refund me the cost . It makes sense tome!
I sincerely hope under the circumstances you will consider this and get back tome as soon as possible.
I also confirm should I receive a satisfactory outcome I will advise Trust Pilot and update my Facebook page accordingly.
I will not update them until hear from you.

Dear Customer,

Please be kindly advised that normally we could not handle your request. However, as we truly value you as our customer, we'd like to offer you following new solution:

We'll refund you GBP60 firstly. Once you receive this refund, you can continue to return the order back and provide us with the return receipt. We will then refund you rest order price GBP96.39 + return postage.

And if you can send us the Tax Invoice in the next reply, we will process 100% tax fee refund for you at once.

It is the best offer for you. We are looking forward to your response.

Sincerely,
Rebecca