My fiancé purchased my engagement ring from Lily Arkwright… safe to say it’s all I’ve ever wanted. From the cut, colour and setting of the diamonds, to the engraving, everything was beautifully crafte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My partner ordered my beautiful engagement ring from Lily Arkwright and we have recently purchased the matching wedding band. The quality is excellent and I have had so many compliments. The delivery... See more
Company replied
We had an appointment with Klaudia at the Didsbury boutique, and she was absolutely fantastic. She made what could have been a stressful time choosing the perfect ring so easy and genuinely enjoyable.... See more
Company replied
Helped me source the perfect ring for my fiancé in record time. I left them a voicemail after hours and they called me the very next day early morning. They'd already heard and understood my requireme... See more
Company replied
Company details
Written by the company
Lily Arkwright is an award winning luxury jeweller with showrooms in London & Manchester offering free insured global shipping. We offer the very best quality diamonds and gemstones including lab grown diamond, moissanite & coloured gemstone engagement rings in addition to our stunning jewellery collections. At Lily Arkwright our mission is to cultivate a sustainable, compassionate and transparent jewellery industry. So you can feel amazing about the jewellery you wear without compromising on quality. We aim to provide a real choice for our clients and have helped tens of thousands of couples find the perfect engagement ring and wedding bands. Our commitment to excellence is equally matched by our commitment to you, one that’s built on honesty and integrity. We go above and beyond to provide a service level which many retailers simply can’t match and are rated as one of the best companies on Trustpilot. We understand the importance and significance when purchasing bridal jewellery and only work with the very best quality gemstones and materials. Our lab diamonds are all fully certified and we’re proud Chatham coloured gemstone and Charles & Colvard Moissanite authorised retailers. Our vibrant collections showcase the most exciting Lily Arkwright jewellery designs and latest bridal fashion, crafted here in the UK. Each and every piece is tested and hallmarked ensuring you receive British craftsmanship and unrivalled quality at an exceptional price point.
UK Assay Assured & NAJ Members
Written by the company
- We're committed to our customers and offer unparalleled quality lab grown ethical jewellery
- Lily Arkwright is a verified Assay Assured Jewellery Retailer. All precious metal jewellery offered by Assay Assured jewellery retailers carries the legally required independent hallmark verifying the precious metal content; Assay Assured have been testing precious metals for over 550 years. We're proud to be part of a scheme of sampling and testing by Assay Assured to ensure that jewellery exempt by weight from hallmarking is also of the claimed standard - a protection over and above legal requirements. Assay Assured is the only Trustmark specifically for online jewellery retailers. View our trust certificate here. We're also members of the National Association of Jewellers and abide NAJ's code of conduct, based on honesty, integrity and professionalism.
Spread the cost up-to 36 months, from 0% Interest.
FREE & INSURED GLOBAL & SHIPPING. 30 DAY RETURNS.
Want to pay later for your purchase? Simply choose Klarna during checkout and Split the cost into monthly instalments between 0 - 36 months, starting from 0%.
All our products are eligible for purchase through Klarna, ranging from beautiful Charles & Colvard, Forever One Moissanite and Diamond engagement rings, Earrings, pendants, wedding & Eternity bands in a wide range of sizes including popular 1 and 2 carat sizes, set in 18k yellow, rose and white gold and platinum metals.
In addition you can now purchase our Chatham coloured lab grown precious gemstones, including lab grown rubies, lab grown sapphires & lab grown emeralds in a wide range of caret sizes set in 18k white gold. All our products are crafted here in the UK and are UK hallmarked ensuring you received unparalleled quality fine jewellery backed by our Assay Assured membership.
Contact info
The Towers Mansion , M20 2SL, Manchester, United Kingdom
- 0161 537 6773
- hello@lilyarkwright.com
- lilyarkwright.com
Amazing experience throughout
Visited Lily Arkwright based on a recommendation from someone at work and I’m so glad I went. Klaudia was fantastic throughout the appointment and aftercare following it. The ring itself is stunning and couldn’t have asked for more. Needed to get it re-sized and the process / timescales to resolve were fantastic. Very happy customer and couldn’t recommend Lily Arkwright more
August 13, 2025
Reply from Lily Arkwright
Hi Bertie,
Thank you very much for taking the time to leave us a review!
We are delighted to hear how much delighted you are with our service! It was a pleasure to be of assistance and we will be sure to pass your kind words onto Klaudia. Congratulations from the whole team and thank you for choosing Lily Arkwright for such a special purchase!
Should you ever require our assistance, please do not hesitate to contact us.
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite,Natural Diamond, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Very attentive service
October 13, 2025
Reply from Lily Arkwright
Hi Nick,
Thank you so much for taking the time to write us a review. We’re delighted to hear that you had a positive experience with our team!
Thank you again for choosing Lily Arkwright, please do get in touch if there is anything we can assist you with in the future!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Quick Delivery and Perfect Engagement Ring
I bought an engagement ring for my fiancé and even though I did everything online, the team was really helpful and prompt in making suggestions for the perfect ring! The delivery is extremely quick and hassle free. Would surely recommend to all my friends.
October 16, 2025
Reply from Lily Arkwright
Hi Allan,
Thank you so much for taking the time to leave such a lovely review and for your recommendation of us!
I am delighted to hear that you've had a great experience with us and felt supported throughout the process, and that your ring arrived quickly after purchasing! It was truly a pleasure to be of assistance to you.
Thank you again for choosing Lily Arkwright for for your special purchase, please don't hesitate to reach out if we can ever assist again in the future. All the best to you both!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Natural Diamond, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments
Beautiful Rings, But Disappointed by Lack of Returning Customer Perks
The rings arrived sooner than expected, which was a lovely surprise, and they really are beautiful. However, as returning customers, we were a bit disappointed that there wasn’t any kind of discount or offer available. My fiancé bought my engagement ring from you, so it made sense to return for a matching wedding ring, but it didn’t feel like much effort was made to retain us as loyal customers.
We’ve also had some issues with the ring sizes which we’ll need to follow up about, but overall the rings themselves are lovely. We just don’t have much to compare the experience against, so while the quality seems great, the customer experience could have been a bit more personal.
October 23, 2025
Reply from Lily Arkwright
Hi Rebecca,
Thank you for taking the time to share your feedback with us, we really value all feedback, both positive and negative, to help us continually improve our customer experience.
We’re really glad to hear your rings arrived sooner than expected and that you love their design and quality.
You actually flagged up a common query our team reports frequently, regarding discounts and special offers. At first glance it can seem odd that we don’t provide discounts for returning customers, in fact we do not ever go into sale either which is a bit of a rarity with the fine jewellery space. Unlike many retailers, we don’t inflate our prices to later offer seasonal sales or promotions. Instead, we price our rings transparently all year round, ensuring every customer receives the best possible value from the outset. We find this open approach to be the most transparent and honest way to build trust and to ensure you get an amazing ring at the best possible price without fear of future artificial discounting. I hope this helps provide a bit of colour regarding our pricing and approach to discounts and offers.
Our Jewellery consultancy team has tried to contact you to discuss your resizing query, as we were unaware there was an issue here. Rest assured we want to ensure your rings fit perfectly. We’re delighted to confirm that we’ve recently extended our one free resize window to up to one year after purchase, and we’d be more than happy to help you get the perfect fit when you’re ready to talk through fitting, either virtually or in store.
Lastly I wanted to thank you again for your custom, we truly understand what a special purchase both your engagement ring and wedding rings are and we work tirelessly as a business to offer a genuine, honest and personable service, I think in this instance we’ve fallen short of our standards and we’d love, with your help to understand what else we could have possibly done to achieve a 5 star rating. We look forward to speaking with you and thanks again for trusting Lily Arkwright for such a special purchase.
Reply from Lily Arkwright
Hi Alex,
Thank you so much for taking the time to write us a review. We’re delighted to hear that you had a positive experience choosing your engagement ring with us!
It’s great to hear that you were able to find the perfect ring from our stunning collection.
Thank you again for choosing Lily Arkwright, please do get in touch if there is anything we can assist you with in the future!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
The most amazing experience start to finish...
The most amazing experience start to finish. Renai literally couldn't have done more for me it was genuinely the most perfect purchase experience I've ever been involved in and the ring I bought is absolutely out of this world. So so so happy. Thank you so much Renai and Lily Arkwright!! 10/10, I couldn't be happier!!
October 21, 2025
Reply from Lily Arkwright
Hi Craig,
Thank you so much for taking the time to leave such a lovely review!
I am delighted to hear that you've had a great experience with us and felt supported throughout the process, and that you are so happy with your ring! It was truly a pleasure to be of assistance to you.
Thank you again for choosing Lily Arkwright for for your special purchase, please don't hesitate to reach out if we can ever assist again in the future. All the best to you both!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments
My entire experience was amazing!
My entire experience was amazing with Lily Arkwright, from the initial meeting to all the email correspondence afterwards. I always felt like I was kept up to date and accommodated very well. Would recommend this store to anybody looking for something special!
September 12, 2025
Reply from Lily Arkwright
Hi Kieran,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience from start to finish and that you felt well looked after throughout the process. It means a great deal to know you’d recommend us to others looking for something special.
If we can ever be of any assistance in the future, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
High quality engagement rings
The staff at Lily Arkwright were very helpful in assisting me with selecting an engagement ring for my fiancée and she has been very pleased with the quality of the ring.
Overall, I would highly recommend Lily Arkwright!
October 7, 2025
Reply from Lily Arkwright
Hi Adam,
Thank you so much for taking the time to leave us such a lovely review!
We are delighted to hear that our team were able to help you find the perfect ring, and that your fiancée loves your choice! We pride ourselves in producing our rings to the highest quality, so this is lovely to hear.
Thank you for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Absolutely amazing experience
An absolutely amazing experience start to finish. The service was incredible and they guided me through the process with great skill and patience (I am clueless!). My order clearly suggested my lack of knowledge and they checked in with me via email and were really supportive and knowledgeable! I can't recommend them enough! Best service ever!
September 24, 2025
Reply from Lily Arkwright
Hi Ryan,
Thank you so much for taking the time to leave us such a lovely review - your kind words are greatly appreciated!
It's so lovely to hear that you've had a great experience with us and felt supported throughout the process.
Thank you again for choosing Lily Arkwright, and please don't hesitate to reach out if we can ever assist again in the future. All the best to you both!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Great service
Cooperation with Lily was awesome. Delivery of our engagement ring was fast.
September 12, 2025
Reply from Lily Arkwright
Hi Jacob,
Thank you for taking the time to write such a lovely review. We’re delighted to hear that you had such a positive experience choosing your engagement ring with us!
It’s great to hear that our team provided you with such excellent support and service. We really pride ourselves on the experience we provide, so we're delighted to hear that you enjoyed the process of choosing your ring, and that it arrived so promptly with you!
Thank you choosing Lily Arkwright and wish you every happiness for the future!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
18k Eden Ring
Such a beautiful engagement ring. The staff were extremely helpful during my consultations and were very accommodating. My (now fiancé) was very impressed with the ring and can’t stop showing it off. Would definitely recommend. They have a great selection of ethical jewellery.
September 29, 2025
Reply from Lily Arkwright
Hi Alex,
Thank you so much for taking the time to leave us such a kind review!
We are delighted to hear you received such great service from our team, and that were able to find the perfect ring for your partner from our collection! The Eden is a lovely choice.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Exceptional Service
Service was exceptional throughout the process. Very attentive to needs and making sure you understand all the options.
September 22, 2025
Reply from Lily Arkwright
Hi Daniel,
Thank you so much for taking the time to leave us such a kind review!
We are delighted to hear you received great service from our team, and that you had such a positive and well informed experience throughout the process.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.Hi Jan,
Thank you so much for taking the time to leave us such a lovely review!
We are delighted to hear you had such a positive experience in our store and you were able to find the perfect ring from our stunning collection.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
The team was fantastic
The team was fantastic, couldn't have asked for more.
Jen was so helpful, and welcoming - please give her recognition!
September 8, 2025
Reply from Lily Arkwright
Hi Kayeman,
Thank you so much for taking the time to leave us such a lovely review!
We are so glad to hear you had such a positive and well informed experience with Jen and our team, we will be sure to pass your kind words onto her.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.Hi Jan,
Thank you so much for taking the time to leave us such a lovely review!
We are delighted to hear you had such a positive experience in our store and you were able to find the perfect ring from our stunning collection.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Fantastic service
Visited Manchester showroom. Amazing selection of superb quality rings. Very helpful and knowledgeable staff. Overall experience was very relaxing and just brilliant.
August 12, 2025
Reply from Lily Arkwright
Hi Sian,
Thank you so much for taking the time to leave us such a lovely review!
We are delighted to hear you had such a positive and well informed experience in our Manchester showroom, and you were able to find the perfect ring from our stunning collection.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Lovely experience at Manchester
Lovely experience at the Manchester location, easy to find and park right outside the lovely old building and we were straight in on time for our appointment. Despite being on a time slot we felt no time pressure during the appointment and the experience was so positive that we chose to appoint Lily Arkwright immediately after that first meeting with Klaudia. We finalised the details over email and placed the order and were quoted 30 days delivery from the order date. It came slightly inside of that estimate but looking at other reviews I can see that may vary, do not rely upon it. There was also limited communication of how the build was progressing which I didn't question because I was working to the 5 week estimate, but she wanted to know every day. Perhaps more emails with updates even if its just to say its still in prep would be welcome for excited other-halves. That for me doesn't degrade the experience at all but something to consider. Grateful that I found this company and I would recommend to others.
September 17, 2025
Reply from Lily Arkwright
Hi Ian,
Thank you very much for taking the time to leave us a review. We are delighted to hear you had such a positive experience at our Manchester showroom.
Thank for you also for the feedback in terms of updates, we will certainly take this on board. We'll be sure to share your lovely review with Klaudia, she will be delighted to hear how pleased you both were!
We hope to have the pleasure of assisting you again in future. Thank you again for choosing Lily Arkwright for such a special purchase.
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Outstanding service
We were able to book and change our appointment last minute with no issues, very efficient! Staff were so welcoming and friendly, when we were unsure of what we were looking for we were suggested some great options with probable reasons. Had a good laugh and the ring was ready in just a few weeks! Collection was also so quick and easy! Overall nothing to fault, such a good experience and would highly recommend!!!
September 13, 2025
Reply from Lily Arkwright
Hi Jan,
Thank you so much for taking the time to leave us such a lovely review!
We are delighted to hear you had such a positive experience in our store and you were able to find the perfect ring from our stunning collection.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Went to Lily Arkwright for my engagement ring
Went to Lily Arkwright for my engagement ring and had the best experience!
I cannot remember the name of the woman who helped us at the showroom but she was so friendly and helpful, we arrived and my preferred stone shapes and sizes were all ready and laid out for us to look at.
We ended up purchasing the ring then and there and collecting it a few weeks later.
I will 100% be returning to purchase mine and my partners wedding bands.
September 2, 2025
Reply from Lily Arkwright
Hi Daniella,
Thank you so much for such kind words! We're so pleased you found your consultation helpful, and we would love you to welcome you back for your wedding bands soon.
Thank you again for choosing Lily Arkwright for such a special purchase, and we wish you both a lifetime of happiness together!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Excellent quality product and easy to…
Excellent quality product and easy to find location
September 4, 2025
Reply from Lily Arkwright
Hi Ian,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quality of your piece and that you found our location easy to get to. We hope to welcome you back again soon!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
10/10
Amazing service. Fantastic ordering experience with a slick, simple, and easy to use website. I ordered a Lulu ring in platinum with 1 carat diamond. It completely exceeded expectations, it’s beautiful and just what my partner wanted - even if it was a surprise to her.
I knew her preference was for dainty rings. So I must say, the simple and elegant band is perfect and the 1 carat stone is a perfect size. Big and radiant but small enough to be discreet and unobtrusive. I was stressing big time that I’d maybe have gone too big.. but it’s honestly Goldilocks stone. Just right for her.
Really could not have asked for better!
Thanks to the team at LA.
September 18, 2025
Unprompted review
Reply from Lily Arkwright
Hi there,
Thank you so much for your kind review!
We are delighted to hear your lovely engagement ring exceeded your expectations, and you were able to find the perfect ring from our collection.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
Amazing service.
The customer service was brilliant. It was a fast response. Went the extra mile to have the ring made to meet my deadline. The product is excellent and a high standard. Id highly recommend.
August 20, 2025
Reply from Lily Arkwright
Hi Phil,
Thank you so much for your kind review and recommendation!
We are so glad to hear your are happy with the quality and standard of your lovely ring, and you received amazing customer service from our team.
Thank you again for choosing Lily Arkwright for such a special purchase, should you ever require our assistance, please feel free to reach out!
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.