Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
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My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
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Company details
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent
Excellent
I searched everywhere for a gold locket as a birthday present for my wife who wanted a larger sized pendant than most jewellers, either retail or on-line, provide and found just what I wanted with Lily Blanche. My wife was thrilled with the design and the quality as well as the beautiful presentation. First class.
January 4, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Philip, it is wonderful too hear that your wife loves her new locket. Thank you so much for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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Customer service is amazing
Customer service is amazing. I've bought cross necklace as a gift and its gorgeous, the presentation is perfect. I'll sure my husband will love his gift.
Thank you so much,I will buy with you in future for sure.
January 7, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Fernanda, thank you so much for taking the time to write us this lovely review. The whole team appreciates it. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Fast delivery lovely chain nice weight…
Fast delivery lovely chain nice weight to it which I like,will definately recommend to family
December 30, 2024
Reply from LILY BLANCHE
Dear Pru, We are delighted to hear that your new chain arrived quickly and that you are happy with it. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Exceptional
I cannot recommend Lily Blanche highly enough. Being a man of a certain age I was reluctant to buy such an important gift let alone jewellery online. I need not have worried, the packaging was perfect, the contents were exceptional and the customer service outstanding, if I could score them higher I would. Highly recommended
January 6, 2025
Unprompted review
Reply from LILY BLANCHE
Dear Craig, thank you so much for taking the time to write us this review. It is wonderful to hear that you love your locket. It was a pleasure to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Always lovely items that family love…
Always lovely items that family love when gifted them. Gillian and the staff are always helpful and respond quickly to any queries.
December 27, 2024
Reply from LILY BLANCHE
Dear Micheal, Thank you so much for your lovely review. The whole team appreciates your ongoing support. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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I wish all company's were like Lily…
I wish all company's were like Lily Blanche first class for presentation when your order arrives and first class after care. Keep up the good work 👏 🙌.
December 17, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Shirley, Thank you so much for your kind words, which we really appreciate. I'm so pleased that you are happy with our service and the packaging. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great service and the jewellery is…
Great service and the jewellery is excellent quality. The gift wrapping was beautifully presented with a scented tissue wrap inside as an added touch.
December 19, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Tracy, Thank you so much for your wonderful review, which we really appreciate. I'm so pleased that you are happy with the jewellery and the packaging. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Gold Locket
Thank you Gillian and your personalisation team for making such an amazing piece of jewellery for me.
An absolute gorgeous gold locket with a diamond and chain in a gift presentation box. The gold locket with the photos will be a memorable keepsake.
I trust Lily blanche 100%+for making superb quality jewellery as my previous purchases have been of the same high standard.
I would highly recommend Lily Blanche for your future jewellery they are so reliable and have such brilliant customer service.
I would have no hesitation in buying again.
Cheers Gillian
December 14, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Derrick, Thank you so much for your wonderful review, which has brought joy to the team over the last few days. I'm so pleased that you are happy with the diamond locket. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
An amazing company to deal with
An amazing company to deal with
I now buy all my jewellery from Lilly Blanche for myself and my Girls. They are amazing to work with the quality of the jewellery is exceptional. Thank you Lilly Blanche for making the jewellery special and unique for me.
November 26, 2024
Reply from LILY BLANCHE
Dear Deborah, thank you for your lovely review and your ongoing support. The whole team really appreciates every purchase you have made with us. It is always a joy to serve you and your reviews mean so much to us. I'm so pleased you are happy with your latest order. As ever, we’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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The company went above and beyond what…
The company went above and beyond what one would expect in resolving an issue I had nothing was too much trouble for them. BRILLIANT customer service truly outstanding
November 26, 2024
Reply from LILY BLANCHE
Dear Lyn, thank you so much for your lovely review. I'm so pleased we were able to resolve the issue to your satisfaction and that you are happy with the service you received. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Amazing experience from start to end
Amazing experience from start to end. Great service. Strongly recommend!!!
November 26, 2024
Reply from LILY BLANCHE
dear Alexandru, thank you for your kind review. it means so much to the team. I'm so pleased you are happy with your order. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Excellent piece of jewellery and the…
Excellent piece of jewellery and the presentation is the same too. This is my second buy and would definitely buy again.
November 19, 2024
Reply from LILY BLANCHE
Dear Tracey, thank you for your lovely review. I'm so pleased you are happy with the jewellery. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Fast service
November 25, 2024
Reply from LILY BLANCHE
Dear Shaun, thank you for your kind review. I'm so pleased you are happy with the delivery speed. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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Reply from LILY BLANCHE
Dear Helen, thank you for your lovely review. We're so pleased to hear you are happy with your order. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great service really happy with the…
Great service really happy with the product amazing.
November 25, 2024
Reply from LILY BLANCHE
Dear Gemma, thank you for your lovely review. I'm so pleased you are happy with your order. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Bought the heavy sterling silver cross…
Bought the heavy sterling silver cross and Belcher chain for my Son for Christmas cant wait to give it to him i think he will love it beautifully packed too thankyou so much
November 24, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Gina, thank you for your lovely review. I'm so pleased you are happy with the Men's Silver Cross necklace. Thank you for letting us know. It was a delight to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Men's Dog Tag Necklace Gold Engravable
I am in absolute awe at the quality and care that has been put into the piece I purchased. I bought a ‘ Men's Dog Tag Necklace Gold Engravable’, for my boyfriend’s Christmas present and it is an absolutely gorgeous piece. Worth every penny. Even the care into the packaging is amazing. Scented tissue paper and a complimentary jewellery cleaning kit. AMAZING!!!! I whole heartedly recommend this company when buying jewellery, they are so reliable and just all together amazing. Thank you so so much for this incredible gift. Will 10000% be purchasing from you again 🫶🫶
November 30, 2024
Unprompted review
Reply from LILY BLANCHE
Wow, what a wonderful review. I'm so pleased you are happy with the Men's Engraved Dog Tag necklace. Thank you for letting us know. It was a delight to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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My first time purchasing from Lily…
My first time purchasing from Lily Blanche and I was not disappointed. Beautiful piece of jewellery and the packaging was something else, such a gorgeous delivery.
I’ve already been looking at what else to purchase!
November 29, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Kelly, thank you for your lovely review. I'm so pleased you are happy with your order. It was a delight to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
DISAPPOINTING
I bought a St Christopher necklace for my husband based on the description and photos on the website. I was prompted to opt for “free” engraving. What arrived was not what I expected. Firstly the chain was knotted in the packaging (of which there is a huge amount!) and secondly the st christopher pendant looks and feels like something you’d win on the pier at the seaside! It was so disappointing for the amount I paid. DO NOT OPT FOR FREE ENGRAVING - it is a very clever way of preventing your consumer rights to return or ask for a refund. I would not recommend this jewellery, I have bought far superior quality from alternative companies for far superior value.
November 14, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Rhiannon, I am sorry you were disappointed in your St Christopher necklace. Please accept my apologies for any disappointment caused.
We pride ourselves on the quality of our jewellery. We only work with precious metal – silver & gold. Our jewellery is all handmade in small batches. Nothing is mass-produced.
The St Christopher is one of our bestselling pieces. It is made of solid sterling silver and comes with a high-quality medium-weight sterling silver curb chain. It is accurately described in detail on the website. There is a range of product, model and lifestyle shots of the piece to give perspective.
Engraving is optional and is free. There is no prompt, just a discretionary personalisation button. We offer no-quibble money-back guaranteed returns. Engraved pieces are non-refundable for obvious reasons. This is made clear when you upload your engraving and also in the returns information on every page of the website.
As additional extras, you selected free shipping and also received a free jewellery care kit with polish cloth, ring sizer and branded velvet anti-tarnish storage pouch. You also received free luxury gift wrap and bag.
I understand you are unhappy that the necklace is now cheaper on the website than it was when you purchased it. This is due to our Black Friday sale which is in full swing. Over 300 items on the website have been discounted for the duration the sale. While this can be frustrating, it is an annual feature in the retail calendar.
As a small business, we are dedicated to helping our community. We have made a donation on your behalf to the charity Social Bite which does amazing work with the homeless community as we do for every review we receive. Gillian and the Lily Blanche team
Exceptional customer service
Exceptional customer service, fast delivery but above all superb quality jewellery. Man's silver cross purchased for my husband is perfect. Beautiful design and a good weight to it. Can't wait to give it to him on his birthday, he is going to love it.
November 6, 2024
Unprompted review
Reply from LILY BLANCHE
Dear Lynn, thank you for your lovely review. I'm so pleased you are happy with the Men's Silver Cross necklace. Thank you for letting us know. It was a delight to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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