Lilydale Instant Lawn Reviews 

1,379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting its punctuality, real-time tracking, and the helpfulness of drivers. The product quality, particularly the instant lawn, is frequently described as exceptional, fresh, and first-class. Reviewers also appreciate the friendly and informative staff, both on the phone and during delivery, making the entire process easy and seamless. Many highlight the excellent communication and advice provided, contributing to a highly positive overall customer experience.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the promptness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product quality, with many describing the delivered turf as... See more

Service

Consumers find service to be positive, with many reviewers highlighting the team's efficiency, friendliness,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and friendliness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff on the phone were very helpful ,I needed a delivery in 48 hours they worked me in to a delivery on the mornington peninsula . I received a text and an email telling me the delivery would be... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Lilydale Instant Lawn. I loved that I was able to select a Saturday delivery. The friendly driver turned up on time and was very happy to place the lawn delivery where I... See more

Company replied

Rated 5 out of 5 stars

The team at Lilydale Instant Lawn made the whole process so easy and seamless. Prompt, friendly responses to any questions, super easy online purchasing, great comms afterwards and perfect delivery se... See more

Rated 5 out of 5 stars

Pricing was very competitive, Recieved a free bag of furtiliser and gardening gloves. Delivery driver was early, and delivered the turf onto my driveway with precision ! excellent service. Great ad... See more

Company replied



Company details

  1. Lawn Care Service

About Lilydale Instant Lawn

Written by the company

Lilydale Instant Lawn is proudly Australian-owned and operated since 1985. We harvest almost 900,000 m2 of turf every year, making us one of the top instant lawn suppliers in Australia. We aim to ensure your experience with us is truly exceptional, from start to finish. As a proud member of Lawn Solutions Australia, we exclusively grow high-quality LSA turf varieties. Grown in Victoria, for Victorian conditions. Our instant lawn is used for everything from homes and sports fields to golf courses and commercial landscaping projects.
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HOW TO PREPARE & LAY TURF
TURF CALCULATOR

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,379)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service, first class product!

The team at Lilydale Instant Lawn made the whole process so easy and seamless. Prompt, friendly responses to any questions, super easy online purchasing, great comms afterwards and perfect delivery service. We ordered TifTuf and the quality of the delivered product was exceptional.

January 24, 2026
Unprompted review
Rated 3 out of 5 stars

Would not recommend TifTuf Bermuda for…

Would not recommend TifTuf Bermuda for a backyard applications. Been in for a couple of seasons now and while it is pretty to look at initially, it lives on in a compacted form (like a cricket wicket) in areas with modest wear (e.g. under a clothesline). Not sure what their definition of wear tolerance as "high" is based on. Otherwise it is OK.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for your service.

Great service and delivery.
Great advice and awesome grass.

September 11, 2025
Lilydale Instant Lawn logo

Reply from Lilydale Instant Lawn

Great to hear, Matthew! We know that you will love your fresh new lawn!

Rated 2 out of 5 stars

Some grass sheet I got was crushed and…

Some grass sheet I got was crushed and dead not fresh like top last layer with 6 sheet was really damage because of forklift

August 27, 2025
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Reply from Lilydale Instant Lawn

Hi Kirtiraj, Sorry to hear about the issues that you have had. If you would like to give us a call on 97301128, we can look to rectify this situation. Have a great day.

Rated 5 out of 5 stars

Very helpful staff


Very helpful staff, arranged delivery very quickly and delivered as promised.

August 29, 2025
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Reply from Lilydale Instant Lawn

Thanks for the review Tony. We are glad to hear that you think our team is as great as we do! Have a great day!

Rated 5 out of 5 stars

Great grass

Great grass! Thank you

August 27, 2025
Lilydale Instant Lawn logo

Reply from Lilydale Instant Lawn

Thanks for the positive review Matt. Glad we could help you out.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

September 1, 2025
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Reply from Lilydale Instant Lawn

Thanks for the great review, Peter. Glad we could provide such an excellent experience for you!

Rated 4 out of 5 stars

The ordering process and the advice…

The ordering process and the advice over mail was fantastic. The delivery however was a mess as the delivery company just had my name and an address but I had specified my company name which is in a commercial building that houses 25other offices, so the delivery driver was quite annoyed and blamed me for not providing details when in fact, I had clearly mentioned the company name and the Suite number..

September 1, 2025
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Reply from Lilydale Instant Lawn

Thank you for your kind words about our ordering process and the advice you received, we’re so pleased that part of your experience went smoothly. I’m really sorry, however, to hear about the delivery issue. We understand how frustrating it must have been. We’ve passed your feedback on, so we’ll also review how information is being transferred to prevent this from happening again. We really appreciate you bringing this to our attention and giving us the chance to improve. Please don’t hesitate to reach out directly if you ever need more turf, and we’ll make sure your details are double-checked with the courier!

Rated 5 out of 5 stars

Good service and excellent product…

Good service and excellent product would highly recommend the team at LILYDALE instant lawn over others 👍

August 29, 2025
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Reply from Lilydale Instant Lawn

Thank you so much for the great review, Bernard. We are glad that you think our team and our product are so good. That's what we strive for. Enjoy your brand new lawn.

Rated 5 out of 5 stars

Yvonne was very informative when rang.

Yvonne was very informative when rang.
Delivery driver was very helpful.
Product was great, but the laying weather was bad.

August 29, 2025
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Reply from Lilydale Instant Lawn

Hi Phil, We are so happy to hear that you have had such a positive experience with Yvonne. We think our team are great and are glad that you do as well. Thank you for the positive review and we hope you continue to enjoy your new lawn!

Rated 4 out of 5 stars

The experience of ordering and getting…

The experience of ordering and getting the turf delivered was seamless. However, I found the delivery fee too high.

August 29, 2025
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Reply from Lilydale Instant Lawn

Hi Abishek, great to hear the ordering process was so easy for you. We aim to do our absolute best with our service and delivery. As for delivery, we are driven by the costs of getting the trucks on the road, we hope you can understand. Thank you for the positive review.

Rated 5 out of 5 stars

It was a very easy process

It was a very easy process. The lawn looks great.

August 21, 2025
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Reply from Lilydale Instant Lawn

That's great to hear, Chris. Thanks for the positive feedback!

Rated 5 out of 5 stars

The best instant grass and best staff

Lilydale Instant lawns are always there for us when we need grass to redo our wombat enclosures, the staff are lovely and easy to talk to and their grass is absolutely fantastic for our wombats to eat and play on, thank you everyone at lilydale instant lawns ❤️❤️❤️

August 26, 2025
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Reply from Lilydale Instant Lawn

Thanks for the great review Brad! We love the ability to provide a great product and service to you. If you have any photos, we would love to see them. Have a great day!

Rated 4 out of 5 stars

Turf

Delivery on time.

August 22, 2025
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Reply from Lilydale Instant Lawn

Thanks for the nice review Ben.

Rated 5 out of 5 stars

Delivered on time

Delivered on time
Great product quality
Friendly service

August 21, 2025
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Reply from Lilydale Instant Lawn

Great to hear, Anthony! Enjoy your lush green lawn!

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