Lilysflorist Reviews 

I placed an order for the Lavenda flower arrangement for my mother from Lily’s Florist on Saturday, with delivery scheduled for 10th May to celebrate Mother’s Day.

Unfortunately, there was no option to specify a delivery time during the ordering process. As a result, I called at approximately 12:00 PM today to follow up on the status of the order. I was asked to provide my details so a florist could return my call, even though my contact information had already been included in the order.

After waiting for over an hour without any feedback, I called again and spoke with Kay, who did not know about my initial complaint or follow-up. I found this very concerning, as it reflects poor internal communication and complaint-handling procedures. I then had to repeat the entire issue and provide my details once again.

Another hour later, I spoke with Karen, who also informed me that a florist would call me back. As of 4:00 PM and over an hour later, I still have not received any communication, and more importantly, my mother has still not received the flowers.

I called again at 7 pm, and there was no response.
I paid USD 86.94. And I want a full refund.

Thank you, Lily's Floral, for such poor service and ruining my surprise. I hope no one orders from you because you're thieves and i will report you

Carine Awuah-Antwi

I order an extra large bouquet. Paid an extra $45.00 for them and it was not extra large by any means. Won’t buy again

For the money I paid for a bunch of flowers, there was more paper than flowers. I chose the Mother’s Day bunch which was up to the florist choose what was in season and I don’t think it was worth the money. Very disappointing

What I ordere vs what I got was nothing like the same

Delivery went off without a hitch. Early even! Got a phone call from Mom saying how lovely the flowers were

Ordered a full bouquet with roses and received 2 gerberas and daisies padded out with ribbon. Absolutely disgraceful. Would not recommend this florist to anyone. Total rip off. Save your money and go elsewhere.

Great bouquet, but delivered one week early: ordered may 6, scheduled may 15 delivered may 8.... very unfortunate

Very disappointed with the size of the bunch for the money. I could have got better at a supermarket....also disappointed with the very small card.
Flowers were fresh, wrapped nicely and delivered with no problems, but l'm afraid l won't be back.🫤

A big thank you, an easy process of ordering my choice & my niece received them in just over 3 hours of ordering on line, Thank you, a first time customer & will be again when I need to order flowers.

Fantastic I use them all the time
Flowers are beautiful & chocolates are delicious

Flowers ordered 1pm Thursday, requested to be delivered early next day. They arrived at 3.25pm Friday.
I could have driven to Melbourne myself and got them there quicker. $16.95 for courier that took all day to get them there.

I was disappointed with the amount of flowers sent. The bunch on your website looked much fuller than the photo of the flowers the receipient took. I feel ripped off. I would be better off buying flowers from Coles !!

Order was done on Wednesday this week was rang that afternoon to say they could not deliver that day would Thursday be ok I said yes. Rang Thursday afternoon to be told the courier does not start till 2pm . Well they did not deliver again. So I rang this morning and was told they would try again today finally they arrived. Not good business at all.

Very helpful and kind. The look on my friends face when she got them said it all.

I had placed same day delivery order in the morning well before cut off time i had put in my location to ensure i was in right area prior to purchase which was accepted .

Then later got a message saying they where u able to deliver today due to the florist. I had asked question as to why site garntees but does t deliver as there person i got flowers for may not be there the following day . I was simply trying to ask question before they could even reply they canceled the order on there own accord with out me verifying that is what i wanted to do . Even the messaged stated as disscused we canceneld the order which i never canceled i was asking question to why you garntee things that cant be meet .

I tryed to re book it qith lady over phone who was very nice but unable to help due to it already being to late and refunded and if placing the order again would mean i wouldnt recive it till after publoc holiday cause past cut of time for orders
And due to refund taking up to 7x bussiness days i cant even use the money to purchase from a local florist
I will never be using this site again and nothing done to even try rectifiy the issue just im sorry this happen .

My thought would be do t garntee people something you can not deliver on increase the time frames and employess cancling order with out written or verbal consent should be on employee and not on the cusomter.

The Birthday flower have still not been delivered. They were supposed to be delivered two days ago. The phone number appears not to be connected?!

The birthday flowers still not delivered, I’m taking my wife out to lunch, we are leaving home at 11.45am

The $79 bunch plus $16.95 delivery I ordered and received was supplied from my local florist. In their Edwardstown SA shop, the bunch I received was available for $30 that day. There was 4 native flowers and some green leaves instead of a colorful bunch of mixed flowers. Very disappointed.
The card had no capital letters for names and was very plain. Underwhelmed.

Very good customer service . Very pleased to deal with this florist.

They did not provide what I paid for. I spent $130 of awful ‘servo’ flowers when I was promised beautiful lilac flowers. Terrible service. Never got back to me when I asked why my aunt was not sent what I paid for.