Lilysflorist Reviews 

I needed to bring the delivery date forward a day at the last minute and they organised it no fuss.

Second order in a few weeks from this florist and both orders were delivered as requested and arrangements outstanding. It was important that they were special as they were for friend of over 70 years now in hospice palliative care. Highly recommended.

I was shocked when my friend received very dull bunch of cabbage flowers, cheap chocolates, instead of the box of dark assorted chocolates I have paid for, wrong balloon and…,that’s not all!! There was NO card! My message was scribbled by someone's handwriting directly on the bag that contained the box of chocolates!!!! For that I paid over $200!! I was so deeply embarrassed! I called and wrote an email asking to be contacted, NO ONE did that. Please do not subject yourself to the same experience!!

Did not deliver the same day as guaranteed! Had to call a few times to get the order delivered, and they were rude about it.
The flowers were lovely when they did get delivered.

I phoned at 2.15 and same day delivery cut off was 2pm. Lady went out of her way and phoned me back that she had arranged delivery. They arrived at the hospital before 5pm. Very efficient.

The flowers were not at all fresh dissatisfied & disappointed & mostly discarded with in 2 days of delivery.. please make every effort to replace the flowers with a fresh ones free of charge
Thank you
Kind regards
Danuta Norris

The flowers were very disappointing for the money will never use them again

Delivery time was great, same day delivery. Paying extra for premium and extra large was not worth it.

They delivered the birthday flowers on the wrong day. Its pretty imperative for florists to deliver on the requested day.

Bought from Cairns store.
The flowers sent and the picture of the flowers online, were not even close in volume or vibrancy.
I selected and paid for the option of extra size and was very disappointed when the recipient of the flowers sent a photo of what they received.
Not what was expected at all.

Lovely website with beautiful content to choose from. Ordered easily. Just waiting to see that order has been delivered and is received happily.
I am very disappointed as the order I placed and paid up front for was never delivered. No details provided as to the reason why which is most unsatisfactory. This is most unacceptable.

Easy to talk to. Efficient and very friendly.

Disappointed overall as failed to deliver and I was not notified until the day after.
The teddy was only 5 cm which was not what I expected for $21.

Ordered 2 weeks in advance. Online ordering easy. But no confirmation on delivery provided. Other florists use tracking. Phone and msg was cant give any info or send email.
Sending interstate so needed clarification of receipt.
Store person Catherine was able to finally assist and was helpful & friendly.

Lilly’s Florist I’m Very disappointed…….
I ordered Tue for wed delivery.
I rang Lilly’s florist to verify delivery address, the lady on the ph sounded confused, went away to verify my request she came back & apologized and said the flowers would be delivered that afternoon. Wednesday came and went no delivery.
Thursday lunchtime I received a call from a man, it came up on my phone as Armidale ?. He said that they couldn’t source blue flowers and would I be happy with a substitution of bright colorful flowers. I said that I’d chosen bright flowers just sub the blue flowers for another bright flower. His answer was oh ok. Well what I’d paid for arrived Thursday afternoon, sadly they looked NOTHING like the colourful newborn baby boy box that I’d ordered and paid decent money for. In fact everyone that saw the order and compared the two asked are you sure they didn’t mix your order up. I must say I was embarrassed & it really put a damper on my first grandson birth experience. I chose Lilly’s florist @ Helensburgh because of its proximity, same town delivery.
As everyone said the arrangement looked like a first yr apprentice had used the left overs of the day. Sorry if this email isn’t what you would like to hear.
2 stars for the bear, even though a bit pricey for his size.
Yes unfortunately a memorable experience for all the wrong reasons.
Regards Lynne Sinclair

So disappointed that the order was delivered a week earlier, invoice clearly stated as requested, for delivery to be on 15 January. Timing is critical for these type of gifts and we feel let down.

thank you to everyone involved, I'm in newzealand so just received a pic of flowers received today by the recipient,and they look fantastic.turned into a mission with address i gave being wrong,but Lily's forist's went out of their way to help getting to right place.you rock.

I ordered on line and then received an email ,they needed more money because the glass vase was expensive and then when phoned they said it was a long distance delivery even though from a local supplier and needed additional to the email sent.
So I canceled the order

The customer service lady was so friendly, helpful and patient in helping me pick the right flowers. The flowers that arrived were really beautiful and the recipient was delighted with them. It took the pressure of ordering from a distance so much easier.

I ordered an extra large bunch of flowers for around $120.00. The bunch received was a resemblance of a $30.00 bunch of flowers you would buy from Woolworths. I contacted the company who would not come to any resolution.