Lilysflorist Reviews 

I ordered the Beautiful Pastels Bunch (premium size) and the flowers delivered were nothing like beautiful pastels - the flowers were hot pink and yellow and the arrangement was not particularly attractive. Very disappointing.

Deplorable. Changed my order to failed without explanation. Did not call to discuss alternative options.

Website showed a lovely big Blue Mist Arrangement for $85.95. When you go to order it you find the pictured one is an extra $35. Really wanted that particular one so ordered and paid for it.
Later informed its not available but can be replaced by a different one. Too late to go elsewhere so had to go with it.

Totally disappointing !! I spent $85 on this arrangement and I am not happy at all !

Ordered on afternoon of 20/11/25 for my niece's graduation on 21/11/25. Had not received any confirmation of delivery by 3pm on 21/11/25. I called and was advised that delivery time can be up until 7pm. As of 5.27pm on 21/11, still not delivered.
Very disappointing as the time frame is not explained in the ordering process and my niece did not receive her flowers before her Graduation & formal.

The moment passed.
Guarantee to deliver the same day 😡
I ordered flowers for a first time mother Friday at 09:56 and at 14:25 I receive another email stating that it will be delivered Monday.
They reluctantly, with pause, gave an excuse. They ran out of pink flowers. I explained why I couldn’t have been notified to perhaps come to another arrangement. Once again a pause.
Definitely don’t trust the same day policy.
And not even a “ mates rates “ on the Monday flowers.
I’ll give cash and a card.

Lovely flowers, with great service and follow through.

The flowers were absolutely stunning each flower perfect. Staff were helpful and understanding when I asked to change date for delivery. I couldn’t be happier and would use them again.

The phone conversation in setting up the delivery was friendly, informative and very helpful. Being able to choose from photos of the flowers was easy, the prices were good, and better than some other florists in the area.
To arrange this delivery to my family in Quakers Hill, Sydney from here in Canberra, was effortless, and I will do this again, and have already recommended you to others here.

The delivery was made when requested and my sister was thrilled with it and the note attached.
Thank you so much.

I ordered the flowers on Friday the 14th for a birthday. They did not arrive. They emailed me and said they were closed and would I like to still get them delivered on the Monday. I said, yes. It is now Tuesday the 18th and they have sent an email saying they refunded me. No apology - nothing.
What a joke!!!

This does not deserve the one star rating. Very poor quality compared to what is advertised. The company we not interested in preventing poor reviews. WOULD NOT RECOMMEND ORDERING FLOWERS FROM THIS COMPANY.

The flowers were not at all what I ordered. They arrived looking as though they had been in the sun all day, the roses were dead. I paid extra for a large bunch and it wasn't large. The flowers were also not what I ordered. Highly disappointed.

Horrendous! They ruined the whole flower experience for my friends birthday by delivering two bunches of flowers rather than one, on realising this 4 days later, they rang my friend and demanded the second bunch back so they could redeliver 4 day old flowers to the poor people who didn’t get their flowers! Would never use again, added to that, the arrangements were nothing like the photos! Steer clear folks!

The lady I spoke to was very kind today just lovely when you’re dealing with sad things.

HAVE BEEN SENDING FLOWERS THROUGH LILLY FOR SOMETIME AND NEVER BEEN DISAPPOINTED GREAT SERVICE

Easy to order from interstate. Seems a reasonable product and there were many to choose from.
Thank you.

Was extremely helpful with processing my order.

Excellent customer service and fast delivery

I ordered flowers on line from England for my daughter in laws 30th birthday her first birthday away from home since emigrating to Australia.
From start to finish everything went really smoothly with Lilys florist.
I asked for early delivery as I knew they were out for the day ✔️
Stunning flower arrangement and chocolates ✔️
Can’t recommend the service from Lilys flowers enough FANTASTIC !!
Thank you.