Limitless Travel Reviews 

609
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. The staff and care teams are consistently praised for their helpfulness, kindness, and dedication. Customers frequently highlight the stress-free and enjoyable holidays, made possible by the company's comprehensive service and attention to detail. The booking process is often described as smooth and efficient, with many appreciating the patient, knowledgeable, and professional customer service. The positive feedback is consistent across various aspects of the service, indicating a generally excellent experience for most customers.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing satisfaction and excitement for... See more

Service

Customers consistently note positive experiences with service, praising the friendly, efficient, and caring... See more

Booking process

Customers had positive experiences with the booking process, finding it excellent, easy, and painless.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

I have just returned from a 7day cruise on the P&O Iona, to France and Spain, with Limitless Travel. I first spotted the company on Facebook and after doing some research, I took the leap and booked.... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(609)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an amazing Company

I have just returned from a 7day cruise on the P&O Iona, to France and Spain, with Limitless Travel. I first spotted the company on Facebook and after doing some research, I took the leap and booked. I was pleasantly surprised by the way I was flawlessly guided through the whole booking process from start to finish. The Taxi collected me from home and took me to the port where I was met by Harry and his Team ( Titi, Teresa, Tanya, Hannah and David), who stayed by my side every step of the way. I had an amazing stress free holiday, saw some new things, laughed constantly, and enjoyed interested company all made possible by the Limitless team who treated me with dignity and were so kind and unassuming. They are all a credit to such a genuine inclusive company. I am so pleased that I found them.

May 31, 2026
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Hi Kate-

What a fabulous review, thanks so much!

I will share this with the on tour team and our head office team who will be delighted to hear your lovely feedback and so pleased we could help you to have a wonderful holiday.

We hope to see you back soon!

Kind regards,

Hayley- Limitless Travel

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Rated 5 out of 5 stars

Great company…

My sister has been on five holidays with Limitless and has hugely enjoyed them. Helpful staff and huge attention to detail make them the best for disabled travellers. Not cheap, but worth every penny.

July 22, 2025
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Reply from Limitless Travel

Hi Mark

Thank you so much for your kind words, we are thrilled to provide excellent holidays for your sister and so happy she keeps coming back! :)

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Extremely helpful and knowledgeable

Extremely helpful and knowledgeable

May 21, 2026
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Reply from Limitless Travel

Hi Nicole,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Good xcplanation of the holiday and…

Good xcplanation of the holiday and took time to listen and rxplain any questions

May 20, 2026
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Reply from Limitless Travel

Hi Rosemary,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Helpful making feel confident

Helpful making feel confident

May 9, 2026
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Reply from Limitless Travel

Hi Christine,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

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Rated 5 out of 5 stars

extremely helpful

I have found Limitless Travel extremely helpful in the booking process answering all questions in detail.

May 11, 2026
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Reply from Limitless Travel

Hi Philippa,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Excellent service and very friendly

Excellent service and very friendly. I like all the information that was given to me and the friendly service in booking. I am looking forward to the holiday and holidays I hope to take in the future.

May 16, 2026
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Reply from Limitless Travel

Hi Iris,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very helpful very polite explained what…

Very helpful very polite explained what I asked

May 8, 2026
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Reply from Limitless Travel

Hi Mrs Walker,

Thank you for taking the time to leave a 5 star review, we are so happy you are pleased with our service- we wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

A complicated process made easy

A complicated process made easy! We had so many questions and all answered with confidence and knowledge of how it all works for accessibility. Honestly- we couldn’t be happier knowing we are in safe hands. Thank you Pete!

May 12, 2026
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Reply from Limitless Travel

Hi Caryl

Thank you for leaving a 5 star review for us, I will pass your kind words onto Pete who will be thrilled to hear them.

We wish you a very happy holiday!

Kind regards,

Hayley- Limitless travel

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Rated 5 out of 5 stars

Very friendly advisers who don’t mind…

Very friendly advisers who don’t mind you asking stupid questions. Sarah was very helpful nd made everything easy.

May 11, 2026
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Reply from Limitless Travel

Hi S,

Thank you for leaving a 5 star review and your lovely feedback in regards to Sarah- I will pass this on!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

So helpful and friendly

So helpful and friendly. Always do there best to answer your questions and help , you in anyway

May 11, 2026
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Reply from Limitless Travel

Hi Adam

Thank you for leaving a 5 star review, we hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Best company ever to provide you with assisted tours and holidays for disabled travellers.

Some years ago, I had an accident, which affected my mobility and restricted my holiday plans and came across this company and I am glad and happy that I did. I went on a 7 Nights Spain and France Cruise on board the P&O Iona and I really enjoyed it very much. This company can book holidays for you and makes checks with any special needs and requirements as well as being aware of any medical conditions. They provided transport to collect me from home and take me back after the cruise and they provided well trained and very friendly carers. With their connections, I was able to do various activities on board the cruise ship, go on planned on shore excursions assisted and protected by their carers and have fine dining, whilst making new friends amongst my fellow travellers and carers. They also provided much sympathy and support whilst I was grieving following the recent passing of my parents who I also went on a cruise with many years ago and I felt better and more joyful as a result. Best experience I ever had and I hope to go on upcoming holidays with them when the time and opportunity next time comes. Best wishes to their dedicated staff and associates who helped make my enjoyable holiday possible.

April 25, 2026
Unprompted review
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Reply from Limitless Travel

Hi Souro,

Thank you for leaving a 5 star review and all your lovely feedback.

We are thrilled we could provide a wonderful experience for you and really do hope we see you again soon

Kind regards,

Hayley- Limitless Travel

Rated 3 out of 5 stars

Our first experience of Limitless.

We returned last friday from the Norwegian Fjords onboard PO Britannia. I was told limitless had organised accessable travel at the ports we stopped at. This being our first port of call we were advised to meet on the boat and were then escorted ashore to the coach pickup point . The coach arrived but the driver was going to lunch so would not take us .We learned these coaches were provided by P&O for all guests and they could only carry 2 wheelchairs at a time . As there were 11 wheelchairs in our party it would clearly take a considearble time to move all guests. The wind was quite strong and very cold .There was no shelter . We waited a considerble time before the carers decided we should proceed on our own scooters and wheelchairs . It took sometime to arrive in the centre of town. We were then given various choices It was recommended to visit the Viking museum . After a short time at the museum my wife who is confined to a wheelchair was so cold we left the group and made our way back to the ship where she spent the rest of the day in bed . I was very concerned she would be ill for the rest of the holiday .
Consideration should have been given to the guests who were all elderly and immoblle . We declined all further excursions for the rest of the holiday .This was not what I expected of Limitless . I cannot comment on any other aspect of the care Limitess provide because as a full time carer for my wife we had no need for any of the other services provided by Limitless.

April 26, 2026
Unprompted review
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Reply from Limitless Travel

Hi Tony,

Thank you for taking the time to leave a review.

We are sorry to see that you were unsatisfied with some of the elements of your holiday.

We take customer feedback and complaints very seriously and will be investigating this accordingly.

We will contact you directly with our findings in due course

Kind regards,

Limitless Travel

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Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Answered my questions well.

April 23, 2026
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Reply from Limitless Travel

Hi Christine

Thank you for the 5 star review!

We wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Very helpful to those of us who have special needs.
Thank you

April 21, 2026
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Reply from Limitless Travel

Hi Mike

Thank you for the 5 star review!

We wish you a very happy holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Long overdue review

Long overdue review - Limitless Travel sent us with an amazing team to support us all. Enjoyed my first ever cruise. Im now booked for another one! Thank you.

December 1, 2025
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Reply from Limitless Travel

Hi Nancy,

Thank you for your 5 star review!

We are thrilled you had a fab time and we cant wait to see you back again!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Limitless holiday.

A truly excellent experience on my holiday to Lanzarote. The tour manager and her staff were proactive in every respect, nothing was too much trouble night or day. The hotel itself was well laid out and wheelchair friendly. I look forward to my next away time with limitless.

March 20, 2026
Unprompted review
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Reply from Limitless Travel

Hi Alan,

We appreciate the 5 star review!

we are glad you had a lovely time and enjoyed the holiday.

We hope to see you again!

Kind regards,

Hayley- Limitless Travel

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Rated 5 out of 5 stars

Booking the cruise

Lyndsey came across as friendly , very polite , professional
she explained every detail about the cruise
No question was too big or small to ask her.
This all made me feel more confident about going on this cruise as a widow & now am disabled . I have been through so much these last few years i think I deserve a break.
Every thing sounds so good.
Talking to Lindsey actually put a on my face, which unfortunately doesn’t happen much these days.
I am now looking forward to this cruise. It sounds lovely.
Thank you, Lindsey, for your help

April 17, 2026
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Reply from Limitless Travel

Hi J

Thank you for your kind words about Lindsey- she will be thrilled to hear.

We wish you very happy travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I am quite satisfied with limitless…

I am quite satisfied with limitless Travel, thank you. Margaret Flood

April 10, 2026
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Reply from Limitless Travel

Hi Margaret

Thank you for leaving a 5 star review- we hope you have a wonderful holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Helpful

Helpful, friendly and efficient

April 17, 2026
Limitless Travel logo

Reply from Limitless Travel

Hi Judith,

We appreciate the 5 star review!

We wish you very happy travels!

Kind regards

Hayley- Limitless Travel

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