Limitless Travel Reviews 

614
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive nature, making holidays stress-free and enjoyable. The booking process is frequently described as smooth, efficient, and reassuring, with consultants providing patient and informative guidance. Many people highlight the overall excellent service, enabling memorable and accessible holiday experiences for all. However, some people mentioned difficulties reaching the right person or finding immediate answers to their questions, and a few noted challenges in speaking with a manager.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Holidays

People report positive experiences with holidays, often highlighting the ease of booking and the helpfulness... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, friendly, and... See more

Booking process

Users describe positive interactions with the booking process, finding it easy, efficient, and well-managed.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, professional, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied

Rated 5 out of 5 stars

I'm over the moon to have discovered Limitless Travel. With the expert help and advice of "Milly" I've just arranged a fabulous UK holiday for my disabled sister (who hasn't been on holiday in ove... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(614)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Cruise Yet 1st to 15th Dec

Just back from a 14 night Cruise to Norway, the staff were so kind and helpful and nothing was too much.
They were a brilliant Team, consisting of Debbie, Tracey and Sophie who all made us feel welcome and safe.
A big thank you to the Team for making dreams come true, they came around to our cabins and assisted everyone out on Deck to see the Northern Lights.
Brilliant care and Service received.

December 20, 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Hi Tina,

Thank you for leaving a lovely review- I will pass your feedback onto the rest of the team. We are so happy you had an amazing time,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

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Rated 5 out of 5 stars

Limitless Travel Cruise Holiday.

I rang Limitless Travel as they specialised in the complete package for the disabled. I was put through to a very lovely young man named Lee that specialised on Cruises. Lee had a big job sorting all of our needs, and my goodness he came up trumps and found us what I think the perfect Cruise for us first timers. I feel very positive about the Cruise and we can't wait until October next year. Hopefully the first of many

December 15, 2025
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Reply from Limitless Travel

Hi Roberta,

Thank you for leaving us a 5 star review, I will pass your kind feedback onto Lee who will be so happy to hear!

We wish you very happy travels!

Kind regards

Hayley- Limitless travel

Rated 5 out of 5 stars

Layla made everything easy for my…

Layla made everything easy for my booking. Everything was explained clearly.

December 9, 2025
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Reply from Limitless Travel

Hi Mrs Hutton,

Thank you so much for your kind feedback and leaving us a 5 star review.

I will pass your words onto Leyla who will be so happy to hear that she was able to provide excellent service.

We wish you happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Booking was easy

Person on the phone very helpful and efficient. Explained everything and was very pleasant. Booking was easy

December 6, 2025
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Reply from Limitless Travel

Hi Jennifer

Thank you for leaving a 5 star review, we hope you have a fabulous time away!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Ibs was most helpful and extremely…

Ibs was most helpful and extremely professional. He is a very pleasant young man and it was a pleasure to talk to him. Booking was painless!
.

December 2, 2025
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Reply from Limitless Travel

Hi Rosina,

Thank you for leaving a 5 star review, I will pass your kind words onto Ibz, we wish you happy holidays!

Kind regards

Hayley- Limitless Travel

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Rated 5 out of 5 stars

The Limitless team are spot on!

I’ve had many questions with several on the team, as travelling in a wheelchair is extremely daunting. They have all been consistently patient, kind, compassionate, helpful and professional. I have now made my first booking with confidence.

October 7, 2025
Limitless Travel logo

Reply from Limitless Travel

Good morning Christine,

Thank you so much for leaving a 5 star review and your kind words which I shall pass onto the team.

We wish you happy travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very pleasant

Very pleasant, helpful booking service. The assessment process for support seems thorough.

November 18, 2025
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Reply from Limitless Travel

Hi Sally,

Thank you for leaving a 5 star review,

We wish you happy travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Friendly and efficient service.

The consultant I dealt with,Lee Charles, was always friendly, patient and informative. The patience was particularly helpful as it did take us a while to settle on the right cruise for us, we were never rushed or pressured into making a decision but once it was made everything was handled smoothly and efficiently. Thanks Lee for your help.

November 10, 2025
Limitless Travel logo

Reply from Limitless Travel

Hi William,

Thank you for leaving a 5 star review,

I will pass your kind words onto Lee who will be so happy he was able to assist.

We wish you happy travels!

Kind regards

Hayley- Limitless Travel

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Rated 5 out of 5 stars

Booking procedure

Booking procedure all seemed a bit overwhelming to me. However Limitless made it all straight forward and every thing was clearly arranged

November 11, 2025
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Reply from Limitless Travel

Hi Peter,

Thank you for leaving a 5 star review, we wish you happy travels!

Kind regards

Hayley- Limitless Travel

Rated 4 out of 5 stars

Easy to book

Easy to book
Friendly well informed staff
Called back promptly as promised.

November 18, 2025
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Reply from Limitless Travel

Hi Dorothy,

Thank you for leaving a 4 star review,

We hope we can turn that into a 5 star once you have a fabulous holiday!

We wish you happy travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very efficient admin team

The office team are always friendly, helpful and efficient in dealing with bookings and responding to any queries.

November 17, 2025
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Reply from Limitless Travel

Hi Ann,

Thank you for leaving a 5 star review- we wish you a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Most helpholiday 2025

Most helpful with every situation at the end of a phone call so no need to worry about anything very pleased with my service thank you

November 15, 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Good morning Mrs Warren

Thank you for leaving a 5 star review, we are thrilled you are so happy with our service.

We wish you happy travels!

Kind regards,

Hayley- Limitless Travel

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Rated 5 out of 5 stars

Politeness

Politeness
Friendly
Efficient

November 14, 2025
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Reply from Limitless Travel

Hi Peter,

Thank you for leaving a 5 star review, we wish you happy travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Brilliant

Peter was so helpful and efficient. Just brilliant!

November 12, 2025
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Reply from Limitless Travel

Hi Bryce,

Thank you for the 5 star review! I will pass your kind words onto Pete- we wish you a wonderful time away!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Lindsey was excellent without being too…

Lindsey was excellent without being too repetitive; she explained everything clearly and helped with some of our questions.

November 11, 2025
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Reply from Limitless Travel

Hi Harry,

Thank you for leaving a 5 star review, I will pass your kind words onto Lindsey.

We wish you a wonderful holiday!

Kind regards,

Hayley- Limitless Travel

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Rated 5 out of 5 stars

The staff are polite

The staff are polite, efficient, knowledgeable and have great customer relation manners.

August 5, 2025
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Reply from Limitless Travel

Hi Alan

Thank you for leaving us a 5 star review- and thank you for being a valued return traveller with us!

We hope you have a fabulous holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Booking was easy.

Booking was easy.
They were happy to answer all my questions.
Friendly service.

November 5, 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Sharon,

Thank you for leaving us a 5 star review- we hope you have an amazing holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Efficient and kindly

October 20, 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Jeannie,

Thank you for the 5 star review!

We look forward to seeing you soon!

Kind regards

Hayley- Limitless Travel

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