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Linaa.dk Reviews 308

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TrustScore 4.5 out of 5

4.5

Hobby Store
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Company details

  1. Hobby Store
  2. Knife Store

Written by the company

På Linaa.dk finder du mere end 6000 produkter inden for f.eks. træ, værktøj, maskiner, knivbygning, trædrejning og båludstyr.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

308 reviews

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Rated 5 out of 5 stars

Bought an anemometer for our diploma…

Bought an anemometer for our diploma project and linaa kindly supplied us with a usb-module we forgot to purchase. Very kind and helpful customer service although shipping was delayed over the holidays.

Everything works just as it should. 10/10

January 5, 2024
Unprompted review
Linaa.dk logo

Reply from Linaa.dk

Hi Nicholas

I'm glad to hear that you found our customer service kind and helpful! We always strive to assist our customers to the best of our ability.

Thank you for choosing Linaa…and good luck with your diploma project!

Best regards
Team Linå

Rated 1 out of 5 stars

Unprofessional

Ordered an item which was clearly marked as "in stock" on the 10th of January. Didn't get any notice on shipping for several days. Six days after, I send them an email to which I do not get any answer. Called two days after that, on the 18th (8 days after the order was placed) and then instead of apologizing they say that they need to check and get back to by email. And after long back and forth by email, instead of sending the item right away and with the fastest option possible, they now say that they'll send it on 22nd, 12 days after the purchase date. Utterly unprofessional and irresponsible.

January 10, 2024
Unprompted review
Linaa.dk logo

Reply from Linaa.dk

Dear Ayat Gali

Thank you for writing.

We are sincerely sorry for the process you have experienced with your recent order. We understand the frustration caused by the delay and lack of communication. It has definitely not been satisfying.

We take note of your feedback and will work to improve our communication in the event of delivery delays. We always strive to provide the best possible service and prompt delivery...but unfortunately we have been unsuccesful in your case, much to our unsatisfaction.

You will shortly receive an email from us, where we offer a compensation for the inconvenience you have experienced.

If you have any further questions or concerns, please do not hesitate to reach out to us directly.

Thank you for bringing this to our attention; we much appreciate the opportunity to make things right.

Best regards,
Team Linå

Rated 5 out of 5 stars

A great place for DIY enthusiasts

Quick delivery. Good selection. And super helpful staff! Not my first order and not the last. Will keep buying myself and can recommend to others

June 6, 2023
Unprompted review
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Reply from Linaa.dk

Hi Oleksandr

Thank you for your kind words!

We're thrilled to hear that you've had a positive experience with us. We appreciate your trust in us and look forward to serving you again.

Best regards
The Linaa Team

Rated 5 out of 5 stars

Very happy with the product and the…

Very happy with the product and the delivery time. Was able to repair my beloved clock

May 18, 2022
Unprompted review
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Reply from Linaa.dk

Thank you so much for taking your time to reviewing us. Good to hear you were able to repair your clock.

Best regards,

Gitte

Rated 1 out of 5 stars

Bad experience overall

Bad experience overall. Will not shop here again.

Very slow and difficult to get in contact with the company. Low levle of knowledge on their own products and the capabillities of the products.

Very slow to email a qoute on pricing for anything thats not standard from the website. 1-2 day responce time between every email answer regarding payment, shipping and details on items.

Shipped my items 1 week after they were ordered, although I payed for express shipping and they told me on the phone that they ship same day as the order comes in, or next day if the order comes in past 16.00.

Express 1-2 day shipping took about 5 days. 1 of the 2 items ordered was the wrong one, I have been attempting to return if for a week now, and the company does not pick up the phone and have not provided me with a way to return the item without paying shipping myself.

Probably the worst customer experiences that I have had with a danish company.

April 13, 2019
Unprompted review
Linaa.dk logo

Reply from Linaa.dk

Hi

I am sorry to hear that you have had a bad experience shopping on our website.

Have you been shopping on Linaa.dk? Or one of our international websites?

To find out what happened and improve our customer service, I need to find your order and correspondence with our customer service – can you please email me on astrid@linaa.dk with your name and your order number?

On phone (+45 86802666) you can always get in touch with us Monday to Thursday from 8 am to 4 pm and Friday from 8 am to 4 pm - except on public holidays. When have you tried to call us?

I hope to hear from you soon.

Best regards

Astrid

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