Lincare Holdings Reviews 86

This is the worst company I have ever worked with. Do NOT use them! My credit card was charged in December, without my permission for an amount I do NOT owe. I have been calling them since then to try to get this situation rectified with ZERO success. One time in March they finally answered the phone, I was told a "Regional Review" would be completed in 7-10 business days and I would receive a call back. NOTHING. I have called and called and called, (several different telephone numbers) been on hold for hours with no one ever even picking up the telephone. I just want my money refunded. This is RIDICULOUS!

Lend care is one of the worst companies I have ever done business. With they were laid on their deliveries with my equipment, you could never get ahold of anybody when you did get ahold of somebody, they always messed app your orders, never in my life have, I ever seen a company so bad I don't know how they stay in business sincerely. I would stay away from this company big time.

I've had a very frustrating experience with Lincare. From the beginning, communication has been poor and unhelpful. I received the wrong equipment, and when I tried to get it corrected, it was extremely difficult to get clear answers. Staff often do not respond to specific questions, or they provide vague information that doesn't resolve the issue. Billing has also been a major concern. I've repeatedly requested an itemized statement due to believing they are over billing my insurance, but have mot been provided one. This lack of transparency makes it difficult to understand what I'm being charged for and raised concerns about accuracy. Customer service over the phone is terrible. Representative's often sound rushed, are difficult to understand and do not take the time to address concerns thoroughly. I've felt pressured especially when it comes to ordering CPAP equipment. Overall, the experience has been stressful and unprofessional. I would not recommend Lincare base on the lack of communication, billing transparency and customer service. My insurance has designated them has our provider so I have to go there. As soon as my insurance changes I will no longer go to Lincare ever again.

Billing is HORRIBLE!! Can not contact a live person!!
Does not answer messages sent through portal at all!! Get texts saying new statement is online but by accessing the portal or making a payment you will no longer receive paper bills!!?? But online does not give any info about dates, items, JUST HOW TO PAY!!

Horrible experience. They did not send my mom’s testing equipment on time and when I finally was able to talk to someone they sent it but shipping was very slow. When calling, you are placed on hold for 30-40 minutes. They consistently left automated messages on my phone about a bill for $10 several times a day. When I called to let them know she passed away, no condolences were offered but only wanted to make sure her equipment was sent back. Please make sure to pick another company for you or your loved one.

I'm here to be honest and upfront about this company. There's no exaggeration with my review, only truth.

Lincare is the is the epitome of a scam company. Their lies, poor customer service, promises broken, billing scams, and more, is what's causing me to write this review.

My first appointment was last December. I received a new CPAP machine and mask. I went in there asking for a new Resmed mask. They initially told me they didn't have it yet and will order it. They said they would call me when its ready. After a few weeks, I heard nothing. So, I decide to call them for an update. Their update was they have a vendor that they can order it and have it in a week. A week goes by, and I haven't heard anything. I call in again for an update, now it's they have them, but they need to enter it in their system. At this point, a month goes by without an update. I call them back because I'm now frustrated with them. I made the point clear, I wanted that mask from the first appointment. I finally spoke with the manager and she assured me they will fixed it and work hard to get it out. She promised me she would call once a week to give me an update. That only lasted a week and left me hanging. Two-three months go buy, and I finally call them and complain. I yet again ask about update and she said she'll call me back. Now, after three weeks, no call back.

Why do I want this mask? Because its the update to the mask I've had for the past five years. Resmed is selling the new mask on most sites. So, it's not too new for it to be backordered. My current and likely guess is that Lincare has a remaining stock of the old mask and is purposely choosing to not offer the new. This way they can sell their old stock before offering the new, even after I have been requesting this mask for five months and been given empty promises.

Second problem is the way they handled the billing of the new CPAP. I received the new CPAP last December. My insurance deductible was met, and should have covered a large portion of the device. Lincare decided to wait until the new year to process the billing of it. Because they waited, now we owe a far larger amount than we should. This I don't understand or a have good explanation for. My guess is that they did this out of spite or because they're scammers. I think it's a combination of both. They're irritated that I have been trying to get this mask and complaining. The poor customer service and the lies fit with my theory.

There have been a ton of problems with this company. This month, they sent me a new mask, but it was the old mask. They have no scruples. They're liars and scammers. Don't do business with them. All you need to do is read their negative reviews to see what they're truly like.

If they respond with a canned response of, "we take pride in our service or we've done this or that", don't believe them. STAY FAR AWAY.

12/22 I was prescribed a CPAC. I paid monthly. In late 24, I inquired whether perhaps the machine was paid for and was told "O yes, we have been erroneously charging you. After a month, I called and asked about my refund and then called again and again and again. Lincare finally mailed the refund 4/3/26. They are happy to get your money but remarkably slow to return it.

I Love this company! Belinda is my health care specialist, I can call her anytime which I have even on the weekends and she always comes out and takes care of my respiratory equipment! she is the best!! a Im at peace knowing she is just a phone call away!

Got a bill from them and sent it. Payment they cashed my check but started calling me every day stating I owed them money. It took 4 weeks for them to get it right.

One star is a generous rating for this company. Someone needs to develop a rating that is negative. Their billing procedures are absolutely unreliable, unpredictable, inaccurate and a complete joke. Hold times are absurd. The online chat makes you wait for a long time while they connect you, but if there is more than a 15 sec wait for your response they disconnect you. They over charge, double charge. They promise to get back to you in 2 -3 business days. They never do. (I hesitate to use always and never, but in this case, it's true.)

Absolutely HORRIBLE company! 6 MONTHS and 27 phone calls to get a refund. 4 MONTHS and 17 phone calls to TRY and get a problem solved with their 'Patient Portal' ordering system and it still doesn't work. Rarely can I speak to an actual person and when I do I have to tell the same story/problem over and over again. They are great at passing the buck to another department. Zero help from their "WeCare" 'help' department...they just pass the buck again...If I didn't need their products to keep me alive I would go elsewhere BUT they seem to have a MONOPOLY up here in Maine...and it appears all over the counrty.

Stay away. I am a medical professional and a patient. They play fast and loose with what your insurance allows whether you need the equipment or not. I actually called and cancelled all automatic deliveries, yet today received ANOTHER tubing system, although I have 3. Also another full head set even though I only needed a mask. All this after refusing automatic shipments. This borders on insurance fraud because I refused automatic shipments. Wait, I am the Compliance Officer at a hospital.... the OIG is being notified of their fraudulent practices.

They will not return my requests for equipment. After four days of calling, I'm looking for another supplier.

Zero stars. Company is a scam. You MAY be able to get some equipment, but it will be costly in time and your money. I have read a lot of stuff about them scamming Medicare, and having to pay billions of dollars. You will be scammed if you go through them.

Company owes me money hundreds.
I've called 11 times over the last year
All of the reps agree I have a refund coming but I'm still waiting.
Long story short113 min wait today then 103 min wait on hold - I'll try tomorrow
W T H
I bought my own oxygen machine thank God

I have not one but 2 insurance policies. Lincare has been billing DME as supplies so my insurance company is not paying the claims. If they are denied by the primary, secondary auto denies. I have been trying to reach Lincare and last week when I placed an order, I left a message to get a call back explaining I started appointments at 10 am monday so please call between 8 and 9 am. Someone called at 3:43 in the after noon and when I explained I had requested a specific time and why and that I was stepping inot an appoinment, she said Okay Bye. and hung up. Currently the wait is over 150 minutes. Seriously??? Does Lincare only have one person answering phones??? When my insurance customer care rep tries to call Lincare, and she has called multiple times over the past 2 months, she spends 1-2 hours heach time and gets transferred all over. I highly recommend using a DIFFERENT company. There is only rudeness and greed at Lincare.

I have been on hold on 2 different phones for over 60 minutes trying to get a hold of the billing office in Atlanta, Ga about payments not posted on my billing.
my next stop is to contact my health care company and Demand they find another company to provide my husbands oxygen supplies

Shamika Curry at Lincare in Huntsville Al did a very impressive demo on how to use and take care of my cpap device. She is indeed a great asset to your company.

Provided my new insurance to Lincare two weeks ago. It's still in a pending to be updated state. I called in CPAP supplies last week. The woman said she would message the team that updates insurance. No follow up. Woman I talked with last week stated my supplies will not be sent out until insurance is updated. I literally provided insurance two weeks ago. I'm not making another phone call. If they don't get it working soon I will just get supplies from elsewhere.

I am not working and therefore set up a mutually agreed upon payment plan with Lincare. I have made all payments and am up to date. They STILL SENT MY REMAINING BALANCE TO COLLECTIONS. REALLY BAD BUSINESS AND I WOULD NOT RECOMMEND USING THEM!!