Lindehobby Reviews 648

Easy order,quick delivery. Got the yarn I needed and couldn't find anywhere elses 🩷🩷

Very good prices for very good cotton yarn. Really like the quality of bloom8/8. The Ella 75 is not my fave, since I prefer the shine of mercerized cotton. It will do fine in any project though. The cotton 8/8 is also a little less shiny than the bloom, but still very nice quality. Already filling up my cart for another order 🫣😀

Quick delivery, everything went smoothly, and all the yarn I ordered from the same colour also had the same lot number. Great service!

I'm very happy about this shop

Fast delivery, exact what I ordered. Colors of the yarn as on the website. Happy!

Good quality and reasonable prices

I like the product assortment. Great! However, I had a number of issues with my orders being delivered in the timeframe promised. When I finally was able to reach customer service, they returned my money promptly, but I wanted the products. It was a lot of frustration, unfortunately.

Left a 2 star review on 23 jan. I did get an email from what I think is a real person. They asked for photos of the yarn that wasn’t delivered. And that I should fill in the from to return what I did not want. Said form was already attached to my mail.

I replied explaining everything stating what I needed from them, using bulletpoint and everything.

No reply.

Well automatic mailing two days later to rate the customersupport.

Buy here for good wool, medium slow shipping and terrible customer service in case something is missing from your order. In my case one single ball. Can happen, I’m not mad. Very disappointed though.

I was pressed for time and their service was absolutely amazing and arrived in time!
Erika

The discounts are really good as well as the yarns. My husband liked it so much when he saw the yarns I’ve bought for me that he asked me where to buy them.
The only thing that it’s not so good is that the delivery time it’s not always accurate and therefore, you don’t know for sure when to expect the package.

High quality products, fast delivery, smoothless process. Very trustworthy company.

This company is unreliable and dishonest. They delayed my delivery, I requested a return, they wanted to charge me for the return, which I refused because it's against the law. Then they sent me a return label that doesn't work, and almost a month later they still haven't sent me the correct one. Now they don't even respond to my emails. Dishonest, disorganized, and unprofessional. I want to return the product and get my money back.

took 6 days for delivery to be completed (understandable due to whether conditions and apparently a lot of traffic due to their january sale). got a bit scared after ordering and seeing all these negative reviews here. they are not a scam business at all! they are just based in Denmark with a site fully in Dutch. everything came carefully packed and I am super happy with the products and prices. I don't know whether the 2-3 days delivery can be achieved during regular times of the year. but I can't imagine someone having such a serious wool emergency that they can't wait a few days extra

I placed an order on November 28, 2025 and paid extra for expedited 2-4 day international shipping. The label was not printed until December 7, the package shipped on December 8, and I did not receive it until December 29—over one month after ordering.

When I checked the tracking, the package appeared stuck in customs with no updates for a couple of weeks. I contacted FedEx and learned there was a claim opened on the package on December 17 that I did not file. When I reached out to the company for information on December 23, they provided a vague response saying they had contacted FedEx but did not answer my questions about the claim or the delay.

Additionally, when I checked with FedEx for additional details, I discovered the company used a slower, cheaper shipping service than what I paid for. FedEx also said the claim was related to incomplete information from the shipper.

The package finally arrived on December 29, very beat up and with some yarn sticking out. Luckily, everything looked okay except for two Lindehobby-branded skeins of white raffia yarn. Those arrived with black ink stains throughout from the product label rubbing off during shipping. This yarn is paper-based and cannot be washed, making it unusable. I emailed the company on December 29 with photos of the damage, requesting either a refund for the damaged items or information on how to proceed. It has been a couple of days with no response.

Please help me resolve these issues:
1. Refund for the two damaged raffia yarn skeins
2. Partial or full refund of the expedited shipping fee, as I did not receive the service I paid for
3. Acknowledgment and response from the company regarding these issues

I placed an order on November 30th and am still waiting for my parcel to be shipped. Emails to Lindehobby's general support address have gone unanswered; they seem uninterested in providing any customer service or shipping in the timely manner promised on their website. The chirpy marketing emails I have received (and that I definitely didn't sign up for) since sending my inquiry put a bad taste in my mouth.

(Updated at the bottom)

I'm currently awaiting reply on an order I am now trying to cancel because it did not getting shipped for over a week and is still in the 'packing' stage (after they promise to pack and send orders within a couple business days).

I've had perfectly adequate experiences with them in the past but it seems they've changed quite a bit recently.

Will update review when (or if, judging by other reviews) the matter is resolved.

Update:
I eventually got a reply to my attempted cancellation after they shipped the package. The reply was a standard 'we are experiencing some delays currently' and did not actually reply to my questions. I have accepted the package, but do not feel this is proper customer service.

The delivery took longer then advertised, and once my package was received, it was in a very bad condition and missing an item.
I have been trying to contact the store for two months now, and they simply don’t respond to emails, instagram messages or even linkedin messages
Unfortunately with yarn you need to have everything from the same batch so my project is now ruined due to the bad service

Customer service is non existent. Returns are rendered a nightmare by their clunky systems and frankly poor (but annoyingly chirpy) communications. I will never go near them again, despite the prices and range.

Ordered 2x Seagrass for chair upholstery. Never arrived .....
Order number #4107924
Send dozens of emails and correspondence to them and heard nothing back .
A month passed got an email asking if I wanted refund or resend of goods.
Sent reply 2weeks gone by now and still not heard from them
DO NOT USE THIS FIRM
Tony