LinkPay Reviews 

Reply from LinkPay

Feb 18, 2025

Hello Kenan! We’re very sorry to hear about your experience and completely understand how frustrating this must be. Freezing a card before a transaction typically occurs due to security protocols or insufficient account verification, but it should not require unnecessary additional charges to unfreeze.

If you purchased a plan and cannot unfreeze your card, our support team must investigate immediately. Please contact us via support@linkpay.io, and we will do everything we can to resolve this issue as quickly as possible.

We truly appreciate your patience and the opportunity to assist you. Let’s get this sorted out for you! 💙

Reply from LinkPay

Feb 18, 2025

Hello Brian! We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want our users to have, and we take your concerns very seriously.

Regarding transaction declines, some platforms may restrict certain card types, sometimes leading to failed payments. We’re continuously working to expand the acceptance of LinkPay cards and improve transaction success rates.

We sincerely apologize for the delay in your withdrawal. While most withdrawals are processed within the standard timeframe, occasional delays can occur due to additional security checks, banking processes, or external factors beyond our control. However, we never intentionally hold funds and are committed to resolving pending transactions as quickly as possible.

We encourage you to contact our official support team via support@linkpay.io so we can investigate your case and provide you with a straightforward update. Your feedback is extremely valuable to us, and we are committed to improving our service.

We appreciate your patience and the opportunity to make things right. 💙

Reply from LinkPay

Feb 18, 2025

Hello Mateo! We’re truly sorry for the frustration you’re experiencing, and we completely understand how concerning a delayed withdrawal can be. Please know that we take all withdrawal requests seriously, and we are committed to ensuring that funds are processed as quickly as possible.

While most withdrawals are completed within the expected timeframe, occasional delays can happen due to bank processing times, additional security checks, or verification requirements. However, we never hold funds intentionally, and we want to resolve this for you as soon as possible.

We strongly encourage you to reach out to our official support team via support@linkpay.io with your withdrawal details so we can investigate and provide you with a clear update. Your feedback is important to us, and we appreciate the opportunity to assist you.

Thank you for your patience—we’re here to help! 🙏💙

Reply from LinkPay

Dec 10, 2024

Hi Dmitro,

That’s unfortunate you had a negative experience whilst using our service. Though we must note, that all the conditions for the card usage are stated clearly on our subsciption plan page. The page is accessible to all LinkPay users and we do not gatekeep any of the info about freezing ang unfreezing cards.

The card reactivation option is not available on free plan, as does cashback and some other LinkPay features. Again, we have all that stated in user account dashboard and you don’t have to buy a subscription to access all the info.

We understand your frustration, should you have any more questions, our support is always eager to help.

Warm regards,
LinkPay Team <3

Reply from LinkPay

Dec 16, 2024

Hi Mario,

We’re sorry you feel that way while using our service. Let us dive a little about which cards do we offer.

1st, about eWallet cards. We have those designed for e-wallets like Apple Pay / Google Pay. Why is this important? Because no other card can do so. Besides, for now this card is not available widely, so we’d be grateful for a double check whether you used this exact card type for this exact purpose.

2nd, as for you merchants issue, we would be grateful for a little more details about where and under what circumstances your card was declined. Our cards are successfully used with various merchants all over the world with little to no issues. You can see all that reflected in our live widget on the website, where all service transactions are shown in real time.

Should you be interested in providing us with more details to address your issue more precisely, you can always reach our support via Telegram, e-mail and onsite bot.

With all the best,
LinkPay Team <3

Reply from LinkPay

Dec 16, 2024

Hi Risat,

We understand that you felt frustrated with our tech issue enough to write 2 consecutive reviews from different accounts. Though we’d appreciate if we can keep the whole dialogue in one place.

As mentioned before, there was indeed a tech issue with card freeze some our users were affected by. We would be happy to hear from you about the bonus offer.

In case you have any more questions, our support is working stable as well, you can reach us via Telegram, email or onsite dialogue.

With all the best,
LinkPay Team <3

Reply from LinkPay

Dec 16, 2024

Hi Manjuma,

We’re sorry you feel frustrated while using our service.

First, about the Merchant feature, it is in fact on the late testing stage and we don’t have it accessible for all users. This is indicated by the “soon” mark on the Merchant tab in our user dashboard. That is also true, that you have all other features except Merchant available for use.

Second, as for the fees and card freezes you’ve mentioned. You’re indeed refering to a tech issue we had some time ago, though we can assure that it all is solved, and you’ve got the money back after all. We must note, that in exchange for the hardships you’ve encountered you were offered a substantial discount for the further services. So, we do accept the fact that there was a tech issue in place, and we’re ready to offer bonuses to our users affected by it.

In any way, thanks for giving a detailed experience overview, we hope to hear about your desicion about bonuses soon.

With all the best,
LinkPay team

Reply from LinkPay

Dec 10, 2024

Hi Alex,

We’re sorry that you had such an unfortunate experience whilst using LinkPay. Let us give a short overview on what happened as well.

We do not usually offer free card reissue, though we have multiple bonus programs where you can get a card for free.

Talking about PayPal fees, usually such systems have their own processing fees in place, which may vary depending on your PayPal account GEO as well as on the currency you’re processing payment in. As this is a 3rd party service, we cannot influence those fees in any way. Besides, there is a VISA/MasterCard international transaction/cross border fee, which is taked by the card issuing complany. It is obligatory for each and every card, though we do reflect it in our subscription plan policy, so our customers doesn’t have to pay this fee in full, should they opt for a LinkPay subscription.

As for your withdrawal application, we noted that you had cancelled your withdrawal request and spend all the remaining money using LinkPay cards.

Let us know if there is any other way we can help
With warmest regards,
LinkPay Team <3

Reply from LinkPay

Oct 17, 2024

Hi Mike!

We’re sorry you had unfotunate experience whilst using our service. That would help us a lot if you provide you email or other details to find your case in our system. We indeed had a technical outage some time ago, yet all our systems are back up and deposits, withdrawals and cards are working stable. We understand that as a client, you’re likely less concerned with the technical reasons behind the disruption and that your prime interest is to keep your funds safe and secure.

Should you be interested in withdrawal option, we’d be happy to assist you via any of our support channels, which are Telegram, e-mail and live chat for now.

Thank you and have a nice day,
LinkPay Team

Reply from LinkPay

Oct 17, 2024

Hi Tony!

Thank you for reaching out and informing us about the issue. We indeed had a tech outage some time ago, yet all our system are back up and working stable.

Concerning your case, you had $6 in your account at the time you contacted our support, and all that PLUS card fees were refunded back to your TRC20 account.

We understand that as a client, you’re more concerned about your funds safety than the reasons behind the tech outage, yet we always strive to provide the best service possible.

Should you have any more questions, feel free to reach us via Telegram, e-mail or live chat. Thank you, your feedback helps us grow!

Have a nice day,
LinkPay Team

Reply from LinkPay

Jul 5, 2024

Hi Pawel,

We're sorry that you feel frustrated while trying 6th in a row VCC service. There is in fact an bug with a card issue at the moment, our dev's team is right on it! Here is Telegram handle of our sales and support account: @linkpay_sales where you can get the needed updates much faster

We'd be grateful if you send us the detailed description of your issue along with your LinkPay account email. It'll help us a lot to solve your issue faster and answer your questions about the service in case you have any!