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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the quick response times and the smooth user experience, often describing the service as excellent. Reviewers are particularly impressed with the efficiency and ease of their overall experience. However, some people were dissatisfied with the customer service, mentioning slow replies or issues with agents providing conflicting information. A few other people also felt that the website and overall service could be unreliable, with some experiencing downtime or difficulties with account access and security features.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Response time

Consumers generally express satisfaction with response times, highlighting quick and efficient support. Many... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the team's responsiveness,... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the platform for its ease of... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the fast, clear, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never got much use out of the app. Created our own multi-link page anyway. Cancelled the pre-paid full year subscription 24 hours (1 day) after their 72 hour cut off rule. We had 361 days remaining in... See more

Rated 4 out of 5 stars

Update: Linktree has read my review and has responded with the upmost respect. So I appreciate the effort taken. Cheers. This is the past issue I had, but they resolved it: They recently did... See more

Company replied

Rated 4 out of 5 stars

I have had a hard time it’s nothing that reflects on what y’all are doing. This is just very new to me so I’ve had a really hard time trying to link everything and understand what I’m doing. I don’t r... See more

Rated 5 out of 5 stars

I am not a merchant; I make videos at my wife's concerts. This portal, which is a link aggregator, serves me solely to potentially centralize views on our website, Meta (Facebook/Instagram), and our... See more


Company details

  1. Software Company

Written by the company

Everything you are in one simple link.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr. Gomez of NVWaterproofing and Foundation Repair

Mr. Miguel Gomez, a NVWaterproofing technician, came to my home today to do an inspection of a sump pump installation. He arrived on time and during the inspection described to me what he was doing and why. He was very thorough and used language that I could understand. He is definitely a positive for his company.

January 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Unfair banning of account on day 1 with zero support

Unfortunately I had a terrible experience with Linktree. I am a new creator and created an account in hopes to link gear to my platform. When setting this up I did not have time to go through the entire process of making my profile, so I only did minor things to begin with. I linked my TikTok.

I was on vacation and when I returned and had time to focus on updating my profile when I went to the linktree app, it would sign me in and not allow me to update anything. Then on the website the log in page would just go in a loop. I reached out to the support team for help on this. After 6 days, several emails and screen recording later of what I was experiencing. They then told me my account was banned and to submit an appeal.

I then submitted an appeal and was told I could not be reinstated because I had breached community standards with one or more of my links (keep in mind - I only linked my TikTok at this point, I am a travel platform and have nothing bad on my account). After asking for more information on this and what exactly did not follow standards since I have had this issue nowhere else I was told they were unable to provide specifics about the individual elements that triggered the apparent violation. They then told me the decision to delete the account parentally was final.

This effected my social media work flow and there was no real transparency or support other then to say "I am permanently banned" with no other context.

Would not recommend based on my experience. Find a different platform that has your back.

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Really helpful

Really helpful, answered my questions and followed up too, which was reassuring. Thank you Linktree Team! I'm looking forward to start using my account.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Linktr.ee has not been working

Linktr.ee has not been working. When I attempt to get a code sent to my email, none is sent. I contacted GoDaddy and they are unable to see any attempt from Linktr.ee of an email with a code being sent. They asked me to escalate the ticket that was sent on 12/15/25 and was said I would get an answer to. Today is 1/3/26. This app has failed me for the 3rd time as I need to update my links. Do not use them if you want to be considered a serious business or creator.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
An outstanding support team with a high level of professionalism and respect in communication. The response time is excellent—often less than one minute—which clearly reflects efficiency and serious commitment to their work.
I sincerely thank the support team for their dedication, clarity, and genuine effort in providing assistance. An excellent support experience that truly deserves recognition.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thank You Erica

I had a great experience with Linktree, mainly thanks to Erica.
She was extremely professional, polite, and genuinely helpful throughout our communication. Her responses were clear, respectful, and showed real care in assisting and following up.
Because of my experience with Erica, I would confidently recommend anyone to deal with Linktree. Customer support like this truly makes a difference and reflects positively on the company as a whole.
Thank you, Erica, for the excellent service and professionalism.

December 29, 2025
Unprompted review
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Rated 1 out of 5 stars

A linktr.ee NIGHTMARE..

A linktr.ee NIGHTMARE... They banned my account for absolutely no reason, at least I was not able to understand why. I submitted an appeal, they kept emailing me corporate BS like "we are here to help" but they are not helping at all. Don't use them, they are useless

December 20, 2025
Unprompted review
Linktree logo

Reply from Linktree

Hi Alex,

We’re truly sorry to hear about the stressful episode you're having. This is certainly not the experience we aim to provide.

To ensure we can properly review and assist with your case, we kindly ask that you email us at support@linktr.ee with your account details, in addition to the form you’ve already completed. Our support team will then be able to review your situation and work to expedite a resolution.

Our systems are designed to keep the platform safe and secure, and although they’re effective in most situations, we recognize that things don’t always work perfectly.

We look forward to clarifying this for you.

Rated 5 out of 5 stars

The representative

The representative, Ydele, made sure my feedback and ideas were truly heard while keeping the entire conversation professional and positive. The responses were quick, thoughtful, and genuinely reassuring, so much so that I couldn’t help but smile. There was a clear personal touch throughout the interaction, which made the experience even more meaningful.

I really love the overall vibe of Linktree. They don’t just say they’re open to feedback and ideas, they actually listen and care about their users and community. That sincerity shows. Huge appreciation and thanks to the entire team for the amazing service. Please keep this spirit alive.

A special thank-you and many blessings to Ydele for the outstanding support.

I’d love to see even more coming from Linktree, and I truly hope this community continues to grow and reach every passionate creator, artist, and anyone who wants to express themselves to the world.

Thank you,
- Saakir

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Had a bad experience but they actually fixed it

Update: Linktree has read my review and has responded with the upmost respect. So I appreciate the effort taken. Cheers.

This is the past issue I had, but they resolved it:

They recently did a sweep for content they deemed restricted. That's understandable. But instead of warning their users, they simply banned the account.

That's how they treat their users. They don't even try to help you become a better LinkTree user and give time to make changes, just straight ban because they're lazy, lack the technical know-how to manage support tickets at scale.

There's many copycats to LinkTree that provide much more reliable service. stay far away.

December 14, 2025
Unprompted review
Linktree logo

Reply from Linktree

Hi Walt,

We’re genuinely sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how upsetting it can be to lose access to your account without the clarity you expected, and we regret the frustration this caused.

From time to time, Linktree conducts reviews to ensure content on the platform aligns with our Trust & Safety policies and helps keep the platform secure for all users. In certain cases, accounts may be restricted or disabled if content is flagged during these reviews. While these measures are intended to protect the community, we acknowledge that the experience can feel abrupt and that we don’t always get it right.

We agree that clear communication is important, and your feedback is noted.

Your appeal to our Trust and Safety team has been escalated, and your Linktree account has been reinstated.

Once again, we apologize for the lack of context on this scenario.

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Rated 1 out of 5 stars

Reputational Risk due to Linktree's Conduct

After being a long time user of this for my academic profile and for related academic research projects, LinkTree has immediately banned my account due to what they claim to be "Community Standards, "Don't use Linktree to advertise or facilitate the sale of regulated or illegal goods or services."

This is followed up with "Please note that multiple violations of our Standards may result in account termination." There hasn't been a single violation, never mind several, but they have immediately banned the whole Linktree.

There was, of course, no sale of illegal goods or services taking place and the link was to the same Google drive where all the other longstanding links on the Linktree in question are hosted.

They have left a holding note on my profile stating "This account has been removed due to a breach of our Community Standards." The reputational risk of this for the project is quite significant. I have external funders and scrutiny from senior stakeholders. This makes me look like I am incompetent, and that my education research project, which is funded by public funds, is illegal.

The AI chatbot in the Help section then refused to answer my questions regarding timescale for a response from Linktree regarding appealing the ban.

Furthermore, when filling in the form to appeal, no confirmation of what has been submitted is provided or sent to your email address detailing what you have sent to them.

To quote my 12 year old son, "This is exactly why you do not leave your complete trust in AI to do anything." I think this sums up how Linktree is clearly operating, with flawed automated, human-less systems.

No timescale for action was given, and I received no evidence that my appeal to the incorrect ban had even been lodged.

The page has been unbanned, but the whole experience was unnecessarily frustrating.

December 13, 2025
Unprompted review
Linktree logo

Reply from Linktree

Hi there, we’re sorry to hear about the experience you’ve had. We completely understand how stressful and frustrating this situation must have been, especially given the nature of your academic work and external stakeholders involved.

Our systems are designed to protect the safety and integrity of the platform, but we know errors can occasionally happen. We’re glad your page has since been reinstated, and we truly appreciate your patience while this was resolved. Your feedback about communication and the appeal process is valuable

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