Linthorpe Beds Reviews 

1,757
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, offering excellent advice without being pushy. Many people highlight the superb service from start to finish, including efficient and accommodating delivery, often with free assembly and old mattress removal. Reviewers are very satisfied with the product quality, finding mattresses and beds comfortable, supportive, and top-tier, representing good value for money. However, some customers also noted issues with product quality or condition upon arrival. A few people reported items arriving damaged or with broken parts, while others found mattresses to be faulty, sinking quickly, or not matching the display model.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and solid... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Clients share positive opinions on service, with many reviewers describing the overall process as excellent... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high standard and solid construction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fab customer service here in particular Craig who was super helpful throughout, from my initial query through to dealing with a problem when the bed was delivered. Headboard arrived damaged (not thei... See more

Company replied

Rated 5 out of 5 stars

Before purchasing i rang and spoke to a lovely young man who gave me lots of information and answers to the questions i asked and on this i felt assured. I then purchased the item on line and we were... See more

Company replied

Rated 5 out of 5 stars

The sales guy (sorry, forgot his name) was brilliant. Went in wanting to come away with a bed and the whole thing took less than an hour. Came away happy and satisfied. Delivery was very accommodatin... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ We deliver nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,757)

724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Bed & Great Price!!

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no further. We were met with a lovely sales associate that knew her business. She showed us a super-king that not only fit our budget, but was exactly the style we wanted. (Ottoman with loads of storage underneath.) Once we found out the price included delivery and assembly, we were sold. Delivery was quick and assembly was efficient. The delivery men even took all the rubbish with them. This bed is extremely comfortable. We are so pleased with our purchase!

July 3, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Kelly,

Thank you for your wonderful review!

We’re absolutely delighted to hear that your search for a new super king bed started and ended with Linthorpe Beds! It’s fantastic to know our sales team were able to help you find the perfect ottoman bed that suited both your style and your budget.

We’re so pleased that our free delivery and assembly service added even more value to your purchase. It’s great to hear our delivery team assembled your new bed efficiently and took away all the packaging, making the whole experience as easy and hassle-free as possible.

Most importantly, we’re thrilled that you’re finding your new bed so comfortable and that you’re pleased with your purchase.

Thank you for choosing Linthorpe Beds and for taking the time to leave such a lovely review. We hope you enjoy many years of comfortable and restful sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful

Very helpful

July 2, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Graham,

Thank you for your lovely review!

We’re delighted to hear you found our team so helpful. Providing friendly, knowledgeable service is something we pride ourselves on, so it’s wonderful to know you had a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to leave us your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Cheaper and faster than my local store with great service…

We found a mattress that we liked in a local store but they said it had a 10 working day delivery time..

So we set about Google and found the exact same mattress for £80 less available for delivery the next business day with Linthorpe!

The website was clear and easy to navigate and also gave an option to takeaway the old mattress.

We placed the order that evening, had a polite and efficient follow-up phone call the next day confirming the order and explaining how the delivery would work. The lady even took the time to check access and advised to take pictures off the wall on the stairs etc.

We had updates from the delivery team with an accurate window and then a call 20 minutes out. After a few comedy moments that reminded me of Barry and Paul (to you, to me) the new mattress was delivered on time to the right room and the old mattress taken away along with the packaging of the new.

Thank you

July 2, 2026
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Reply from Linthorpe Beds

Hi Jonathan,

Thank you for your fantastic review!

We’re absolutely delighted to hear you found the exact mattress you wanted with us at a better price and with next business day delivery. Providing great value without compromising on service is exactly what we aim for.

It’s wonderful to know you found our website easy to use and that the option to have your old mattress removed made the process even more convenient. We’re also pleased our team’s follow-up call gave you confidence in the order and helped ensure everything was ready for delivery.

We’re thrilled to hear our delivery team kept you well informed with accurate updates and that they delivered your new mattress to the room of your choice, removed your old one, and took away all the packaging. We had a smile at the "Barry and Paul – to you, to me" comparison too!

Thank you for taking the time to share such a detailed review. Your kind words mean a great deal to the whole team, and we hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Service

The bed was delivered early at my request, and was fully assembled and all the packaging taken away. Fabulous service.

July 2, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sue,

Thank you for your fantastic review!

We’re delighted to hear we were able to deliver your bed earlier at your request and that our team fully assembled it for you and removed all the packaging.

Providing a flexible, hassle-free service is something we take great pride in, so it’s wonderful to know everything went smoothly.

Thank you for your kind words and for choosing Linthorpe Beds. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff were really helpful in the store…

Staff were really helpful in the store and we ordered our bed and was delivered exactly as they said

July 2, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Malcolm,

Thank you for your wonderful review!

We’re delighted to hear that our in-store team were so helpful and made the ordering process easy for you.

It’s also great to know your bed was delivered exactly when we said it would be. We know how important reliable delivery is, and we’re pleased everything went smoothly.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Adetola,

Thank you for your amazing five-star review!

We’re absolutely delighted to hear that your experience with Linthorpe Beds was fantastic from start to finish.

A special thank you for recognising Craig. He is a real credit to our team, and we’re so pleased to hear he made sure everything went smoothly from placing your order right through to delivery. We’ll be sure to pass on your kind words to him.

Thank you for choosing Linthorpe Beds and for taking the time to share your wonderful feedback. We truly appreciate your support and hope you enjoy your new beds for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful and everything explained…

Very helpful and everything explained good

June 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Maureen,

Thank you for your lovely review!

We’re delighted to hear you found our team very helpful and that everything was explained clearly throughout your visit.

We believe that providing honest advice and clear information helps our customers make the right choice, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Linthorpe beds and its staff in…

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assembled and removed all packaging and were very careful when bringing the bed and mattress into our home. Thank you. Heartedly recommend.

June 30, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Michael,

Thank you for your fantastic review!

We’re delighted to hear you had such a positive experience with our Darlington team. It’s wonderful to know that, over both of your visits, our staff were able to answer your questions and help you find the perfect bed for your new home.

We’re also pleased that our delivery team provided such an efficient service, taking care when bringing your bed and mattress into your home, assembling everything for you, and removing all the packaging to leave everything tidy.

Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing Linthorpe Beds. We hope you enjoy many comfortable and restful nights in your new home!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

It was nice to go round the shop and…

It was nice to go round the shop and nobody pressure you when we found the between wanted dead easy delivery was great too

June 30, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Bob,

Thank you for your fantastic review!

We’re delighted to hear you enjoyed a relaxed, no-pressure experience in our showroom. We believe choosing a new bed should be at your own pace, so it’s wonderful to know you were able to browse comfortably before making your decision.

It’s also great to hear that the delivery went smoothly and met your expectations.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Service in store was excellent

Service in store was excellent. Attentive and knowledgeable staff always helps.

We ordered our new bed without issue.

We did have a problem but it was professionally managed and we are delighted with the product but more importantly the service provided.

Well done and thank you

April 18, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Lee,

Thank you for your wonderful review!

We’re delighted to hear you received excellent service in-store and that our attentive, knowledgeable team helped make choosing your new bed a smooth and enjoyable experience.

While we’re sorry there was an issue after your purchase, we’re pleased to hear it was resolved professionally and that you’re delighted with both your new bed and the service you received. We believe that how we look after our customers when something unexpected happens is just as important as getting everything right first time.

Your kind words mean a great deal to our entire team. Thank you for your patience, your support, and for choosing Linthorpe Beds. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

It good quality and excellent service

It good quality and excellent service

June 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your lovely review!

We’re delighted to hear you’re pleased with the quality of your purchase and that you received excellent service from our team.

Providing high-quality products backed by outstanding customer service is what we strive for, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds. We truly appreciate your feedback and hope you enjoy your purchase for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Mattress is top quality service was…

Mattress is top quality service was very good

November 20, 2025
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Reply from Linthorpe Beds

Hi Colin,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with the quality of your new mattress and that you received very good service from our team.

Providing high-quality products alongside excellent customer service is what we strive for, so it’s wonderful to know we delivered on both.

Thank you for choosing Linthorpe Beds. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

5 star service from Craig

5 star service from Craig who phoned after I placed an order online to sense check the measurements I’d provided and talked me through alternatives.

July 18, 2026
Unprompted review
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Reply from Linthorpe Beds

Hi Yvette,

Thank you for your fantastic review!

We’re delighted to hear that Craig provided five-star service. Taking the time to double-check your measurements and talk through the available options is exactly the level of care we aim to provide, especially with bespoke orders.

We’ll be sure to pass your kind words on to Craig, who will be delighted to know his attention to detail and helpful advice made such a positive difference.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We truly appreciate your support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great services holding gen in warehouse…

Great services holding gen in warehouse until we move xx

June 27, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Christine,

Thank you for your lovely review!

We’re delighted to hear you were pleased with our service and that we could safely hold your order in our warehouse until you were ready to move into your new home.

We understand how important flexibility can be during a house move, so we’re always happy to help where we can.

Thank you for choosing Linthorpe Beds. We wish you all the best in your new home and hope you enjoy your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Highly recommended

Plenty of choices in the store. Staff friendly and very helpful. Delivery time slot was given and arrived within time stated. Highly recommend.

June 25, 2026
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Reply from Linthorpe Beds

Hi Carol,

Thank you for your fantastic review!

We’re delighted to hear you found plenty of choice in our showroom and that our team were friendly and very helpful throughout your visit.

It’s also great to know your delivery arrived within the time slot provided, helping to make the whole experience smooth and convenient.

Thank you for your recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service.

Warm greeting on entering the shop, excellent guidance from Kalim and clear information regarding purchase, delivery, etc.

June 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Bob,

Thank you for your wonderful review!

We’re delighted to hear you received such a warm welcome when you visited our showroom and that Kalim provided excellent guidance throughout your purchase.

It’s great to know that all the information regarding your purchase and delivery was clear and helpful, making the whole process straightforward and enjoyable.

We’ll be sure to pass your kind words on to Kalim, who will be delighted to hear your feedback.

Thank you for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Staff instore very helpfull

Staff instore very helpfull, when the bed was delivered the drivers were also very helpfull

June 25, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Suzanne,

Thank you for your lovely review!

We’re delighted to hear that both our in-store team and our delivery drivers were so helpful throughout your experience.

Providing excellent customer service from the moment you visit our showroom through to the delivery of your new bed is something we take great pride in, so it’s wonderful to know this was reflected in your experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service by all

Before purchasing i rang and spoke to a lovely young man who gave me lots of information and answers to the questions i asked and on this i felt assured. I then purchased the item on line and we were kept upto date with the delivery process from the minute i ordered to the actual delivery. The two guys that delivered the item were also very helpful and friendly. The whole process and service was excellent.

June 24, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Dawn,

Thank you for your wonderful review!

We’re delighted to hear that your experience with Linthorpe Beds was excellent from start to finish. It’s great to know our team member was able to answer all of your questions over the phone, giving you the confidence to place your order online.

We’re also pleased that you found our delivery updates helpful and that you felt well informed throughout the entire process.

It’s wonderful to hear our delivery team were friendly and helpful too, helping to make your experience as smooth and hassle-free as possible.

Thank you for taking the time to share your kind feedback and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Fab customer service here in…

Fab customer service here in particular Craig who was super helpful throughout, from my initial query through to dealing with a problem when the bed was delivered. Headboard arrived damaged (not their fault) and we had a replacement 24hrs later. The bed is great quality and a decent price. I highly recommend Linthorpe - buy with confidence.

May 9, 2026
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Reply from Linthorpe Beds

Hi Adele,

Thank you for your fantastic review!

We’re delighted to hear that Craig provided such excellent customer service from your initial enquiry right through to resolving the issue after delivery. We’ll be sure to pass on your kind words to him.

We’re sorry that your headboard arrived damaged, but we’re pleased we were able to arrange a replacement within 24 hours. While issues like this can occasionally happen in transit, we always aim to put things right as quickly as possible.

It’s wonderful to know you’re pleased with the quality of your new bed and that you found it to be great value for money.

Thank you for your recommendation and for your confidence in Linthorpe Beds. Your support means a great deal to us, and we hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great product highly recommended very…

Great product highly recommended very quick delivery and was so easy to order and the quality is to a very high standard.

June 24, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Kevin,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with your purchase and that you found the ordering process quick and easy.

It’s wonderful to know your order was delivered promptly and that you’re impressed with the high quality of the product.

Thank you for your recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your purchase for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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