Linthorpe Beds Reviews 

1,866
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for offering helpful guidance and advice without ever applying high-pressure sales tactics. Consumers also deeply appreciate the efficient delivery service, noting that the professional delivery teams regularly assemble the furniture on-site and conveniently remove all packaging materials afterwards. However, some customers also noted receiving items with minor defects, such as marked headboards, minor damages, or broken parts upon arrival. A small group of reviewers additionally experienced faulty products or items that noticeably differed from the original display models seen in store.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting the helpful and non-pushy... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and comfort... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting prompt arrival times and excellent... See more

Service

Users describe positive interactions with service, highlighting a first-class experience from the showroom to... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent and comfortable build of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Salesman (think it was Matthew) was helpful, gave us time to choose, not pushy and answered all our questions. Delivery men rang before delivery, were respectful and pleasant, took shoes off as just h... See more

Company replied

Rated 5 out of 5 stars

From walking in, to delivery of our mattress the service was spot on! The sales guy was brilliant!!! Knowledge of product was fantastic. Not pushy, really helpful. Discussion on payments plans were v... See more

Company replied

Rated 5 out of 5 stars

We just bought two custom made three inch memory mattress toppers to make our campervan bed more comfortable. Craig was extremely helpful and gave us suggestions as to what would be our best option. H... See more

Company replied

Rated 5 out of 5 stars

Welcoming and knowledgeable. We were guided to the beds to suit our needs after showing an interest in what was important to us. We were kept up to date about delivery. Having received our bed a few d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

Sleepeezee logo Sleepsoul logo Baker and Wells logo Hypnos logo Silentnight logo

Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,866)

714 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. Have used Linthorpe beds many times. Outstanding service, so professional with excellent staff. Fab customer service and would highly recommend.

July 25, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you had such a brilliant experience from start to finish. As a returning customer, your continued support really means a lot to us, and we’re so pleased our team once again provided the outstanding, professional service you’ve come to expect.

Thank you for your kind words and for recommending Linthorpe Beds. We truly appreciate your continued support and look forward to welcoming you back again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

My bed was delivered before I expected…

My bed was delivered before I expected it to arrive

July 25, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Keith,

Thank you for your lovely review!

We’re delighted to hear your new bed arrived even sooner than you expected. We know how exciting it is to receive a new bed, so it’s great to know we were able to get it to you ahead of schedule.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy many comfortable and restful nights on your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Kept in the loop from order to delivery. Friendly and professional.

August 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mark,

Thank you for your fantastic review!

We’re delighted to hear you had an absolutely brilliant experience and were kept fully informed from placing your order right through to delivery.

It’s also wonderful to know you found our team friendly and professional. Providing clear communication alongside excellent service is something we take great pride in.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Custom made mattress toppers

We just bought two custom made three inch memory mattress toppers to make our campervan bed more comfortable. Craig was extremely helpful and gave us suggestions as to what would be our best option. He kept us informed about the whole process of ordering and delivery. The toppers arrived sooner than the estimated date which was great. They are really comfortable. I would definitely recommend LinthorpeBeds.

August 29, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sheila,

Thank you for your fantastic review!

We’re delighted to hear Craig was so helpful in finding the best option for your campervan bed and took the time to understand what would work best for you. We’re also pleased that he kept you well informed throughout the ordering and delivery process.

It’s great to know your custom-made memory foam toppers arrived earlier than expected and, most importantly, that they’ve made your campervan bed much more comfortable!

We’ll be sure to pass your kind words on to Craig. Thank you for your recommendation and for choosing Linthorpe Beds. We hope you enjoy many comfortable nights away in your campervan!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very good service hassle free staff…

Very good service hassle free staff very helpful

August 7, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Susanne,

Thank you for your lovely review!

We’re delighted to hear you received very good service and found the whole experience hassle-free. It’s also wonderful to know our team were so helpful throughout.

Providing friendly, efficient service and making the whole process as easy as possible is something we take great pride in.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very attentive service

Very attentive service. Lots of help in the store choosing the right mattress with no rush. Delivery on the date agreed and really friendly and helpful drivers. Overall the experience you want when making sic an important purchase

August 3, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jerry,

Thank you for your fantastic review!

We’re delighted to hear you received such attentive service and that our team took the time to help you find the right mattress without making you feel rushed or pressured. We understand that choosing a mattress is an important decision, so it’s wonderful to know you had the time and support you needed.

It’s also great to hear your delivery arrived on the agreed date and that our drivers were so friendly and helpful.

Thank you for taking the time to share your experience. We really appreciate your kind feedback and are delighted that we provided the experience you’d want when making such an important purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The sales lady in the shop was particularly helpful. The headboard came into the store much earlier than anticipated. I was offered delivery the following day and given a 2 hour slot. Delivery was made within that time slot and the delivery men couldn't have been more helpful carrying it through to the bedroom and attaching it to the bed.

August 7, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from start to finish. It’s wonderful to know our sales team were so helpful and that your headboard arrived much earlier than anticipated.

We’re also pleased we were able to arrange delivery for the following day and that everything arrived within your time slot. It’s great to hear our delivery team were so helpful, carefully carrying the headboard through to your bedroom and attaching it to the bed for you.

Thank you for taking the time to share your kind feedback. We really appreciate your support and hope you enjoy your new headboard!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Harry,

Thank you for your fantastic review!

We’re delighted to hear you received top-class service from our sales team and that your delivery was excellent.

It’s wonderful to know you had such a positive experience from start to finish.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Delivery exactly what was quoted.

Delivery exactly what was quoted.

August 5, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Elsie,

Thank you for your lovely review!

We’re delighted to hear your delivery arrived exactly within the timescale quoted.

Keeping our promises and providing reliable delivery is something we take great pride in, so it’s wonderful to know everything went as planned.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your lovely review!

We’re delighted to hear you received excellent service from our sales team.

We really appreciate you taking the time to share your feedback and thank you for choosing Linthorpe Beds. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Kalin was very helpful and not pushy…

Kalin was very helpful and not pushy with the sales side of things that you get in some bed shops we went it, he helped us narrow down the bed and mattress and we are delighted with the product. Thanks again

August 8, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Adam,

Thank you for your lovely review!

We’re delighted to hear Kalim was so helpful and provided friendly, knowledgeable advice without any pressure. We believe choosing a new bed should be a relaxed experience, so it’s great to know he helped you narrow down the options and find the right bed and mattress for your needs.

Most importantly, we’re thrilled to hear you’re delighted with your purchase.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Perfect experience from start to finish

Perfect experience from start to finish. Really helpful salesman, decent prices & good choice. Delivery was super - they arrived on time, were very friendly & helpful, put the bed together & took away the packaging. Can thoroughly recommend this company.

July 21, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you had a perfect experience from start to finish. It’s wonderful to know you found our salesman helpful, our prices competitive, and our range offered plenty of choice.

We’re also pleased to hear our delivery team provided such a great service, arriving on time, assembling your new bed, and taking away all the packaging to make everything as easy and hassle-free as possible.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 1 out of 5 stars

This mattress has a bit of an odor—kind…

This mattress has a bit of an odor—kind of a musty smell, as if it had been sitting in storage for years. I’ve already left it out in the sun for three days, but the smell is still there.

June 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your feedback, and please accept our apologies for the unpleasant smell you’ve experienced with your new mattress.

We understand how disappointing this must be, particularly after you’ve already taken the time to air the mattress outside. The smell can be associated with the materials and treatments used during the manufacturing process. All mattresses we sell must meet the relevant UK fire safety requirements, and some of the materials used to achieve these standards can have an initial odour, which should reduce over time.

We’ve forwarded your feedback to our Customer Care team, who will be in touch with you directly to discuss this further and see how we can help.

Once again, we’re sorry for the inconvenience and appreciate your patience while we look into this for you.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Delivered on time when they said it…

Delivered on time when they said it would arrive.

August 3, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi John,

Thank you for your lovely review!

We’re delighted to hear your purchase was delivered on time as promised.

Providing reliable delivery and keeping to the timescales we give our customers is something we take great pride in, so it’s wonderful to know everything arrived when expected.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service

Excellent service from sale to delivery,no pressure sales and first class delivery.

August 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from the moment you made your purchase through to delivery. Providing helpful advice without any pressure is something we pride ourselves on, so it’s wonderful to know you appreciated our approach.

It’s also great to hear our delivery team provided a first-class service and helped make the whole experience smooth and hassle-free.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Easy experience.

Easy experience.
Staff knew what's what.

August 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Chris,

Thank you for your lovely review!

We’re delighted to hear you had such an easy experience and that our team were knowledgeable and able to provide the right advice.

We really appreciate your feedback and thank you for choosing Linthorpe Beds. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

welcomed into the store

welcomed into the store. wasnt pestered having staff following us but when we needed help they were straight there to help up this is the reason why we come back.

July 31, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Tracy,

Thank you for your wonderful review!

We’re delighted to hear you received such a warm welcome in store and were able to browse at your own pace without feeling pressured. We believe customers should have the freedom to look around and take their time, while knowing our team are always on hand when help or advice is needed.

It’s especially lovely to hear that this is one of the reasons you continue to come back to Linthorpe Beds. Your continued support means a great deal to us.

Thank you for choosing us again, and we look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Prompt delivery

July 30, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jenny,

Thank you for your lovely review!

We’re delighted to hear you were pleased with the prompt delivery of your purchase.

Providing a fast and reliable service is something we take great pride in, so it’s wonderful to know everything arrived as expected.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff member was extremely helpful

Staff member was extremely helpful, I was looking for an orthopedic bed , got sorted straight away and had the bed chosen and delivered within a week

July 23, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Margaret,

Thank you for your fantastic review!

We’re delighted to hear our team member was so helpful and quickly understood what you were looking for, helping you find the right orthopaedic bed without any hassle.

It’s also great to know you were able to choose your new bed and have it delivered within just a week.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights on your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

From ordering to the delivery this has…

From ordering to the delivery this has been an easy and delightful experience for everyone concerned and I can highly recommend your services.

July 29, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Dorothy,

Thank you for your wonderful review!

We’re delighted to hear your experience was so easy and enjoyable from placing your order right through to delivery.

Providing a smooth, hassle-free service for our customers is something we take great pride in, so it’s fantastic to know everything went so well.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look