Lionparking Reviews 

I booked through a booking agent, 6 days parking at Heathrow & was sent a confirmation email & instructions for drop off & collection. For drop off 26th August 2025 we were told to ring 30mins before arrival, which I did. No one arrived to meet us for a further 20mins after we arrived, then it was lucky I spotted him as he wasn't at the meeting place where we were.
A few hours before leaving 1st Sept 2025 whilst waiting at out hotel for a taxi, I saw I had missed calls via WhatsApp & a mystery picture of a key, which wasn't my car key. After trying to ring back & no reply finally got through with WhatsApp message & it turned out they had lost my car key. We then had our Taxi to get on out flight home. I had a very stressful flight home wondering how we were going to get the 40 miles home.
Contacted them on arrival at Heathrow, they said call an UBER which they would pay for, we had never done this & were not prepared to start an account to do this. They then arranged a driver from another company to collect us & take us home collect my spare key & would deliver my car back the next day & source a new key to replace the missing one (Jaguar keys are expensive!!)
This driver turned up in his own car, which was an ok car but absolutely stank, lucky we didn't live in Wales or Manchester or somewhere further!
We arrived home at 1am. Driver expected a tip we didn't give one. Normally we always do tip taxi drivers, he wasn't a taxi though & not even a good driver, with a uncomfortably smelly car.
Not having a car was very difficult (we only have one car) & needed shopping.
The following day no contact from Lion Car Parking, finally at 11am I messaged (no reply on phone) they said they had found the missing key & my car would be delivered back with both keys, they'd let me know a time. by 4.40pm no messages so I messaged again, reply came at 5.30with loads of questions. Car arrived back at 7pm. I told them I wanted a full refund as well as compensation for the stress caused. He gave me a load of bull about the company they park the cars with & them owning Lion money. Not my problem, my contract was with you.
To date 19th Sept 2025
I have received NO refund or compensation.
This company is very un-professional
DO NOT USE IT
I had to give it one star to leave a review but it doesn't deserve any!

Mr & Mrs
Still Angry of Baughurst Hampshire

They have damaged two of the wheel on my car. (its a wide car and obviously did it entrance/exit at Terminal 5 LHR)

Am trying to communicate with them with no reply. According to HMRC they have filed for administration and concerned they are about to go bust with no compensation.

First time as a customer i was very pleased with the service.
Collection ontime,pickup ontime.
Very polite staff.
Controller rang twice while collecting my luggage,honestly I was very impressed.
Definitely i will book again.
Definitely 5 start⭐️⭐️⭐️⭐️⭐️

We did exactly what we were asked to do but they made us wait 40min be for collect which means they had 70min to meet us. One the way back, after being told to ring them on landing then again at baggage claim we still waited 40min (at collection point). Use someone else.

My car was used while I was in holiday. I have an extra congestion charge and 40 miles on the milometer to prove it. They also make you pay for the short stay parking charges at Heathrow. In all about £40 of extra charges.

Cowboys, who if late charge you and hold your car to ransom until they are paid in cash (with no receipt even when asked? and didn't take card payments?) even though i had email and written confirmation to prove i was on time (mistake their end) . No accountability and no one answers calls or emails. Out of pocket. Given up chasing a refund. Be warned. Staff incompetent and rude. Scammers.

Booked once only to find that 1 hour before it was due, I checked the App and it said cancelled. No warning, no contact. Won’t be using again!!!

Everything went to plan, very polite and helpful team on the phone. Booked 4 hours before my departure and driver arrived punctually on both drop off and pick up. They also allowed me to change terminal pick up when I stupidly booked the wrong one!! 🤣

I 100% recommend this company
They gave me a fantastic service. I had a last minute booking. It was really stressful and I have to say the lads were really lovely and the operator was amazing

My car was safe and sound. I had no stress whatsoever and it was returned to me with no hassle, no fuss, no damages

Overall was a good experience definitely recommend

DO NOT USE THIS COMPANY!!!! This is not a genuine company!!
I used Lion Parking/ Lions Parking (both are the same) in June 2025 at Heathrow, when I picked up the vehicle it was badly damaged, I raised it with the individual who passed the vehicle over, he took pictures with no effort and no apology. He provided me with an email address, I have had only one reply to date to say that they're looking into this but nothing further. I have sent various email chasers, no response. I have called the numbers on their website and the number on our booking confirmation via the price comparison website.
When speaking to someone on the phone initially, they was palming me off to contact the email address and someone will get back to me, but the more recent phone call, the person who answered the phone passed me to 2 different people (who were in the room with him) and would not confirm their names (major red flag) and provided me with another email address. They supposedly purchased the company in May and that all prior complaints are to be dealt with by the prior company as part of their contract. Even though this incident was in June, so they are just lying through their teeth. They couldn't tell me who they brought the company from...its just pure lies. They clearly set up a new company every year or so and ignore all complaints and payments for damaged vehicles.
Please do not use them!!!!

After trying to contact them via email and phone I decided to rebooked with another parking service as I did not want to be let down early in the morning. Still no response to my cancellation mails and tried the number on their website and they said had to take it up with booking agent - I booked it directly from that site !
Given up on chasing the money and lesson learnt...

Terrible service from this company
This is not a meet and greet service . I waited 50 minutes for my car to arrive. Driver had no ID on him. Car was dirty , scratched and smelled terrible

DO NOT use this company

Please don’t use this company.
Damaged my car’s wind screen and not responded to our complaints.
Bad experience with this company

I was a little worried about using Lion Parking after reading some of the reviews but our experience was really good there communication was really good they were there to meet us when we arrived they got held up slightly on the way back and called us to let us know. Can't fault them and when i asked about some of the bad reviews they send they had only recently taken over running the companu from somebody else.

Sadly, representatives returned my vehicle to me at Terminal 5 Heathrow / March 2025) with visible damage to the vehicles rear bumper. The damage was bad enough that it requires repairing and a full respray.
I submitted a claim with photographs and Lion Parking accepted liability and put forward their own resolution, which I declined.

It is now May 8th 2025 and despite further emails to Lion Parking, they have ceased any further communication with me.

Feel that the only way forward to get the repairs completed is to take this to a small claims court and claim the cost of repairs and the court costs.

After this experience with Lion Parking, would I recommend them to my family and friends.. NO..

Even 1star as a guide for my experience would be too much. Maybe minus 5 would be more in line.

If this is the LionParking that provides a Meet & Great service for Heathrow then I would not go anywhere near these guys. Genuinely, I have them every chance to manage the engagement and they failed at every opportunity.

1. They were late TO COLLECT my car! That’s the first time that has happened to me ever (around 30 meet & greet bookings). The reason: “the other driver didn’t want to come”
2. On return to LHR and to my car it was over 40 minutes wait time. I had to call 4 times and only on the last call did they backtrack and say “our normal wait time is 30-35 minutes”. 3 other companies at the car park said the wait with them is 15-20 mins.
3. No proactive communication and a refusal to even pay for exit fee which they charged on top of the parking.

Never again. I would urge you not to as well.

DO NOT USE THIS COMPANY!! Currently taking legal action due to them driving my car without my permission in ULEZ zones. I had to pay £180 In charges. Car was also returned in an awful state inside and out. DO NOT USE THEM!!

We were let down by another company at 5.30 in the morning on a busy Saturday, and Lion parking helped us out last minute at a very reasonable rate, I cant tell you how helpful they were, car came back in great shape, no complaints at all, would definitely use again.

DO NOT USE! DO NOT USE!
1. Scratched up my car badly!
2. Waited 40mins when I dropped off my car at Heathrow for someone to drive it.
3 They do not pick up the phone, I called them 25+ times before someone picked up. If you are looking for your car to get smashed up, to experience ridiculous waiting times and have to call more than 20 times to get someone on a call then use this company. Otherwise stay clear! They operate as Lion Parking but they used to be Rainbow parking which was closed down as such bad reviews and experience.

Dirty and £400 of Damage - Do Not Use any business associated with Lion Parking.
Booked via a comparison site with a different name, however the main contracting company is Lion Parking. Check the booking before paying that your parking is not with Lion Parking.
No receipt is provided on dropping your vehicle off recording the vehicle condition.
Car was returned damaged and in a terrible state, filthy inside and out. Looked like it had been used on a farm. The delivery driver tried to convince me my car was damaged when I dropped it off. It was not. He then rubbed off the indeterminate white dust that covered the side of the car where the damage was as a means of preventing me from taking the picture of the poor sate my car was returned. My car was not covered in white dust when it was handed over to Lion parking, neither was it damaged.
I now have a £400 repair my car because of a lack of care and attention to my vehicle caused by Lion Parking representatives.
If you are desperate for parking at and choose to use any Lion Parking registered / associated business, then video your vehicle condition inside and out before handing it over.
Recommendation – Do not use!!