Don’t order as it’s a scam and goods are coming from china and save your $$. No refund offered. They posted that store is closing and using excuses like sustainable and reducing carbon foot print are... See more
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Review summary
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They are saying they are closing. They claim to be a brand that is Canadian set up by a father and daughter but customer service is - surprise - Belgium? Also Ohio? They list addresses in both places.... See more
Company replied
SCAM! They're in Belgium. Claim they're in New York and going out of business. They ship from China. They say they're a Canadian company. The material is the most synthetic, plastic material, poorly... See more
Company replied
Seller represents itself as a New York company that is closing down. They misrepresent their products (terrible quality). Shipping took 20 days (instead of 5-8 days as claimed on their website... See more
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1.8
Poor
15 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The dress is complete garbage
The dress is complete garbage, absolutely not what was shown on the advertisement. Returning requires sending to China and a fee.
September 1, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that your experience didn’t meet expectations. That’s never the impression we want to leave. Our goal is to ensure every customer receives exactly what they ordered, and we take feedback like yours seriously.
Please reach out to our customer support team at info@lisa-newyork.com with your order number so we can review your case and help resolve this as quickly as possible. We’ll do our best to make things right, including checking whether a return or replacement can be handled more conveniently.
Thank you for bringing this to our attention — your feedback helps us improve both our products and our communication.
Warm regards,
The Lisa NewYork Team
Same as all the other reviews
Same as all the other reviews. Ordered a dress that looks like someone printed the picture of a dress onto fabric. It's a total scam. The refund process is to pay yourself to ship the thing back to China, so they basically pay you (a fraction of the cost) to give up the refund and tell you to keep the item.
May 17, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Scam likely yall please read
I’ve never written a review but this product was so expensive and awful I couldn’t just not warn the others. The pants were advertised as jeans, it was even in the name of the product. They are some cheap cloth material that you’d find pants made of at the dollar store. The dollar store may be too high end for these, actually. They were $60 for a pair of jeans that came folded up in a 4x4 bag. So tiny it couldn’t hold a pair of Jean shorts. Pathetic excuse for pants. The nerve !!! Then the sizing. When I tell you these pants were sized for a clown. These look like the pants you’d find at a thrift store from the 70’s. The waist is high and small while the hips were made for a walrus. Unreal they can pass these off as functioning pants. If these were a $1 I may have come to terms with the loss. But $60?!?! Plus a two month wait, plus shipping ?! There’s been a robbery that needs reporting. This store isn’t even based out of NYC. Or NY state ! It’s in China ! This whole website is a scam. I can’t speak on the accessories they sell but as for the clothes do not waste your money. It is a total scam. As for the store if you’re reading this. Dishonor . Dishonor to you, dishonor to your cow, dishonor to your entire family !!!
July 31, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
This company is absolutely awful
This company is absolutely awful. It’s a complete scam. All of their clothes are nothing like they are described online. They are complete trash and the most awful quality I’ve ever experienced. I would rather use them as fire starters then put them on my body. When you want to return them, they tell you that they can only reimburse you 10% of your entire bill and then all of a sudden whatever you’ve ordered is no longer available on their website. This is a 100% POS company. If you could even call it that.
July 17, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Lisa Newyork is a sham front for a co
Lisa Newyork is a sham front for a co. in China, clothes are poorly constructed, cheap fabric (e.g., patterns lightly printed on top of fabric), no label. Don't buy the BS story, closing shop, blah blah... Avoid
June 9, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Polyester & spandex when advertised as denim
The images on the website are gorgeous - what you actually receive is another story. Washed out colors & polyester material when pants were advertised as denim.
July 2, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Run from this egregious scam like the plague!
If I could, I would give no stars. Like many others before me, I want to warn people NOT to buy from this online service. The material of the clothes is subpar, and the patterns do not resemble what I saw in the online images. The sizes are ridiculous — I ordered a small size, and I can fit two of me in it. It is unfortunate, as I have purchased many excellent products online. This is an egregious scam. Run from it like the plague!
July 2, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
It’s a scam
I believe there are 2 stores named Lisa Newyork. The one I am reviewing is supposed to be an upscale women clothing store closing down after more than 20years. Their add shows the picture of a couple - assuming the owners. They say the store is closing and have more than 60% discount. It is a scam! They do send you the clothing which is paper thin, cheap material. If you try to return it, they tell you they only have one store in china. You have to pay for the return. Alternatively you can keep the clothes and they will plant a tree! Or give you 20% back! I lost tons of money!
Run!!
June 24, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
It’s a Chinese Dress with NYC prices
It’s a Chinese company with Chines clothes and New York prices. Got the dresses. They were garbage- cheap fabric, terrible design, not at all like the pictures with horrible stitching. Asked to return them and they said “sure! pay to send them back to this, our only warehouse, in China.” Or we can give you a small discount to keep them. I considered the money gone either way. The package was never going to be acknowledged if I sent it. I used one dress and the plastic zipper broke within 2 hours.
I’m thinking about using the others to clean my windows.
May 29, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Scam scam scam!
Scam scam scam!! Bad quality, false information on site closing, unreasonable delivery time. Don’t waste your hard earned $$
May 27, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
LISA NEW YORK-SCAM!!!!
Seller represents itself as a New York company that is closing down. They misrepresent their products (terrible quality). Shipping took 20 days (instead of 5-8 days as claimed on their website), Return policy does not exist (Shipping will cost 100's of $$ since it will be sent to China). They are asking us to lie about the pricing of the product. Chance is, that once we return, the products will get lost somewhere and we will loose the products plus our money.
I have reported them on Instagram from where I made the purchase. I will report them to my credit card company too.
Was anyone able to block the payment with their Credit card company?
Are there other ways for us to block scamsters like these companies from cheating us?
May 26, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
Horrible quality. They're China made, Belgium address.
SCAM! They're in Belgium. Claim they're in New York and going out of business. They ship from China. They say they're a Canadian company. The material is the most synthetic, plastic material, poorly constructed, uneven hems with button holes that don't line up, that I've ever seen.
Their "easy 30 day return" is a lie. No return lable, you ship it to China and pay the shipping and maybe they'll give you a partial return IF IT GETS TO THEIR WAREHOUSE.
And if it doesn't? SOL
May 12, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
They are saying they are closing
They are saying they are closing. They claim to be a brand that is Canadian set up by a father and daughter but customer service is - surprise - Belgium? Also Ohio? They list addresses in both places. No phone number. Have seen lookalike brands with same story showcasing fake Western families. Chinese scams are getting smarter. The reviews here are all by one person from Belgium writing different reviews to up Trust Pilot. Shame on all of you for allowing such lack of transparency and for believing their scam without due diligence. . Tariffs are forcing these issues into the open.
May 17, 2025
Unprompted review
Reply from Lisa Newyork
Hi,
We’re very sorry to hear that you were disappointed with your order. That’s certainly not the experience we want our customers to have. We take quality concerns seriously, and we always want to make sure that what you receive matches what’s shown on our website.
Please contact our support team at info@lisa-newyork.com with your order number so we can review this situation in detail. We’ll work with you to find a fair resolution and address any issues with your return or refund options.
We truly value your feedback—it helps us improve our product descriptions, images, and customer experience.
Kind regards,
The Lisa NewYork Team
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