litcommerce.com Reviews 448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more


Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First Class Software

Wow, we are so glad we found them.

Amazing piece of software that syncs all your products, orders and prices.

When in need, the support is top notch too. A huge shout out to Jessica. Thank you, you were amazing and helpful.

December 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Customer service is really awesome

Customer service is really awesome, they reply almost instantly and try to explain how the system works as well as how we can integrate our products into multiple sales channels. Hopefully that will bring in more sales in coming years!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Loved it

Besides their excellent service, their support is extremely helpful and amazing, going an extra mile to guide and resolve anything. Loved it

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

"Litcommerce: Elevating Experiences with Unmatched Customer Service, Money-Saving Solutions, and Lightning-Fast Software at an Unbeatable Price Point!"

I am thrilled to share my overwhelmingly positive experience with Litcommerce. Your commitment to providing the best customer services has truly set a benchmark in the industry. The support team's responsiveness and genuine dedication to resolving queries promptly have made every interaction a pleasure. What sets Litcommerce apart is not only the exceptional customer service but also the incredible money-saving opportunities offered. The cost-effective pricing structures and promotions have allowed me to achieve my goals without breaking the bank. The efficiency of your fast software has streamlined my workflow, saving me valuable time and contributing to increased productivity. Litcommerce has successfully combined top-notch customer service, money-saving options, and lightning-fast software, making it an unbeatable choice for anyone looking for quality at a more affordable price point. I wholeheartedly endorse Litcommerce to others seeking a comprehensive and budget-friendly solution.

December 11, 2023
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Rated 5 out of 5 stars

Amazing Customer Support

Talked to customer service to get some insight on how it works. Aswell as pricing on a custom plan. The customer service was out standing. Hannah was an amazing representative. I would recommend anyone looking for a service like this to atleast talk to support and see if it fits your needs. From what I have found one of the best repost and sync plugins you can use on Shopify. Will update review when I get the plugin once store is ready to launch.

December 6, 2023
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Rated 5 out of 5 stars

Great, affordable solution for multi-channel listing

After a lot of research, we decided on Litcommerce to help manage our multi-channel listings. We are using Litcommerce to connect Walmart and Amazon to our WooCommerce store, and went with Litcommerce to replace SellerActive. For a fraction of the price, we enjoy the Litcommerce interface more. The support team has been great whenever we need help.

The only thing we wish Litcommerce offered that are missing from SellerActive is automatic repricing to ensure we always have a lower price than our competition. We are saving enough money with Litcommerce that we can just buy that service from somebody else separately, but I really wish it was all in one place!

November 29, 2023
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Rated 5 out of 5 stars

Very lovely customer service from Jessica & Hannah

I've just been testing out LitCommerce as I have quite specific needs running my store and channels. The team have been extremely polite, patient, helpful and knowledgable. Where they were not sure of an answer to my question, they asked someone in their team who would know and got back to me within minutes with an answer. An especially big shout out to Jessica and Hannah who were most patient with me over the course of 4 or 5 hours each while I went through lots of the features and troubleshooting. Thank you so much! If the help is this good before you purchase or sign-up, I have high hopes for the future when I do and need assistance. I would definitely recommend giving LitCommerce a go!

November 24, 2023
Unprompted review
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