Lite Stone Reviews 

177
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, which are often described as looking amazing and beautiful. People also highlight the outstanding service, noting the helpful advice provided and the overall positive experience with the company. Many appreciated the secure packaging and the useful sample options, which help in making informed purchasing decisions. Reviewers are very satisfied with the final results of their projects, often loving the products once installed and finding them to be just as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as great, beautiful, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality and appearance... See more

Service

Users describe positive interactions with service, consistently rating it as 5-star. Customers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more

Rated 5 out of 5 stars

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more

Rated 5 out of 5 stars

Quick delivery and excellent contact. Item good quality and easy to fit. Slight issue which breakages in transit which is to be expected, resolved super quick with replacements. Well pleased with... See more

Rated 5 out of 5 stars

Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more


Company details

  1. Tile Store
  2. Natural Stone Supplier

Written by the company

We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.7

All reviews

(177)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Great communication and customer service with quick delivery. The sheets were very easy to work with and we were delighted with the finished result.

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

What a fantastic product

What a fantastic product. Looks amazing and so well packaged.
Great customer service too as had to shop to N.Ireland
Would highly recommend this product

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Beware the product can be very inconsistent

The product can be very inconsistent. I only ordered a couple of sheets and I really cannot believe they were from the same batch the colour was so different, but I was informed even within a batch the colour varies so beware.. I also cannot believe with only two sheets they didn't notice themselves. I ended up painting them.

December 2, 2024
Unprompted review
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Reply from Lite Stone

Were sorry you weren't happy with an inconsistency between two sheets. As most of our materials are made from blocks of stone it is possible to have some variation between sheets. We are always happy replace sheets if we are contacted within our 14 calendar day return period.

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Rated 5 out of 5 stars

Lite Stone customer service excellent

Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I was looking for and emailed Lite Stone to ask if they could tell me the colour that was a picture in one of their advertising leaflets. They replied very quickly and I now have the colour I was looking for. Very satisfied customer

August 18, 2025
Rated 5 out of 5 stars

Great looking slate tile, easy to install.

I have a reasonably large [5m x 6m] feature wall to decorate and spoke to Ryan for advice before deciding on the Black Line tile. The goods arrived on the date promised and were well packed on a pallet.

For the first tile I applied the Lite Stone cartridge adhesive to the back of it and used a notched spreader (from Lite Stone) to even-out the adhesive layer. Although the tile - 1220mm x 610mm - is very light and easy to handle, once adhesive is applied the tile flexed more than I felt comfortable with - as I was installing single-handedly.

So, for the subsequent tiles I applied adhesive directly to the wall, masking off the tile edges in order to minimise clean-off & staining. This technique worked very well.

Around the window reveal I sanded-flat the wall facing tile flush to the wall edge and then applied the window reveal tile with a slight overhang. I sanded this overhang flat to the edge of the wall-facing tile. The finish looks seamless.

The tiles are easy to size. I used a circular saw with a laminate blade for the majority of cuts and a Bahco PrizeCut hand saw for smaller cuts. Rough sanding was done with 80 grit Mirka sandpaper and then finished with 180 grit Oakley sandpaper. Cleaning the adhesive from tools, tiles and hands was done with Big Wipes "Scrub & Clean", followed by a wash-down with water. All tile edges were masked-off using yellow Frog Tape. I used a rubber tilers float to tamp-down the tiles.

I am halfway through the job and will post an update once the room refurbishment has been completed (Easter 2026). However up to now I have been very impressed with the quality and look of the tiles. Appearance-wise they have exceed my expectations.

August 14, 2025
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Rated 5 out of 5 stars

Very cool splashback

We have beem looking for a cool and unusual splashback for ages. Qhen we stumbled across Litestone I became fixated on some kind of back-lit idea using the translucent autumn leaf design but, I didnt have the depth.

I ordered some samples, including the copper, and loved them all. But the copper was stunning, only it came in small sheets ajd I really wanted just one piece.

As most things go in our house, we spent 3 months deliberating about what we like. I went back to the website and boom! The Copper was available as a large sheet. Ordered it straight away.

Soon after I placed my order I got a phone call to tell me the product was in stock and would be shipped quicker than expected. Had a chat about how to handle the product and how to unroll it etc etc.

When I received the roll, I followed the instructions. For sure, it takes some patients and time but, I laid it outside in the sun and let it start to do it's own thing. It was a hot day so it really helped. I also used a heat gun. After a few hours I had a flat sheet of copper that looked absolutely gorgeous.

I trimmed the sheet with a dremmel. I don't know if I'd do it that way again but it did work. I reckon a metal jigsaw probably would have done the job nicely.

Anyway, it's on the wall and we absolutely love it. Haven't worked out how to use the off cuts yet. Very much considering cladding our extension with something similar... once we've saved up.

Would highly recommend. Excellent communication. Would buy again.

June 18, 2025
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Rated 5 out of 5 stars

Another excellent experience with Lite…

Another excellent experience with Lite stone.

A great product, delivered very quickly, well packaged and perfect for the small project we had in mind. The customer service was again first rate; both flexible and helpful.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

This product is great

This product is great, looks fantastic on our chimney breast, we also ordered the translucent to add a feature wall, we are so happy with it, the product is great quality and easy to work with, delivery was quick and right from the start they were helpful with any queries we had, I would definitely recommend. We have had loads of compliments.

February 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremely disappointed …

You sent me two completely different colours/ finishes, I know they are all hand finished but they were so completely different they were unacceptable, unfortunately my contractor had already cut them so understandably you didn’t want to replace them but my complaint was just brushed off without any consideration for myself as a customer. I gave you a five star rating when I bought from you before but your attitude to my concerns was awful.

February 19, 2025
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Reply from Lite Stone

We're sorry to hear that you were not happy with the sheets you received.
Unfortunately, as you have already cut and adhered the sheets to the wall, there is no way we can assist you at this point.
As we sell natural and handmade products, there can be variation even within the same batch of material. This is why we recommend in our installation guide to dry lay the material to organise the pattern and texture and ensure you are happy before installation. When this is done in the very few cases where a customer is not satisfied with consistency or patterning we can assist. 

Rated 3 out of 5 stars

Identical Panel Design is a problem!

Good communications and relatively fast delivery. The problem is with how they sell the panels. I ordered three 122 x 62cm translucent panels for one wall expecting them to arrive with different patterns. However, they were all exactly the same making the backlit wall look a bit strange to say the least.

February 18, 2025
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Reply from Lite Stone

We're sorry you weren't happy with the patterning of the sheets. We do send sheet images for approval, and all the sheets come from the same batch. As they are made from the same block of stone, the pattern and texture both repeat and evolve as we work through the block.

We always recommend dry laying the sheets and arranging the pattern before adhering or installing them. This way, you can make sure the pattern does not repeat by rotating the sheets to mirror the pattern. Also, if you dry lay first and you are not happy, we can always replace the sheets and offer more variation if that's what you require for your project.

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