I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This really is a “quality of life purchase.” Although some upkeep is needed, taking care of litter is much easier and less time consuming than it was. And odor is much less of a problem. I have four c... See more
Company replied
Brilliant product and outstanding customer support. Mine broke after 3 years (worked brilliantly until then) and they very swiftly sent me the part that would fix the issue free of charge. I’d definit... See more
Company replied
Julie M was amazing! She understood the problem I had and resolved it quickly. She helped me with an ordering issue that could have deterred me from re purchasing same day and putting off the order fo... See more
Company details
Written by the company
Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most. We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it. Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase. Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products. We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Contact info
Auburn Hills, United States
- Support@whisker.com
- litter-robot.com
3.2
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Idiotic Packaging
So, far this appears to be a stupid purchase and wast of money. The company sells "bundles". One would think it would ship together. Nope, that would make too much sense. Rather, the bundle and parts get delivered piece by piece. Maybe one day, this $1000 hunk of plastic will work.
March 23, 2026
Unprompted review
Reply from Whisker
Hi Keith,
We appreciate you taking the time to write this review and are sorry to hear about the delay in shipping that you experienced. We take all feedback seriously and are constantly working to improve our products and services. Most of our items do ship within 1-3 business days; however, these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors. You can always find out more information, including how to track your order, on our Expected Shipping Schedule page on our website here: https://www.litter-robot.com/support/delivery-schedule
If you have any additional questions or are experiencing any issues, please be sure to reach back out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We're always happy to help!
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Litter Robot 5 Pro
A product that I’ve spent over a thousand dollars doesn’t work. I’ve done the troubleshooting, received a replacement product and still have the same issues.
March 21, 2026
Unprompted review
Reply from Whisker
Hi Tony!
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your new Litter-Robot. We appreciate you providing us with the additional information that we requested via TrustPilot, and we are happy to see that you were able to get in contact with a member from our Whisker Support team. If you still have questions or need assistance, please be sure to reach out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
I had an issue with it saying drawer…
I had an issue with it saying drawer was full when it wasn’t . I went on the Whisker app and went into the chat to have Customer Service walking through the steps. I had Dennisha g for Customer Service and she was amazing. She walked me through the steps I was able to get it installed. I also mentioned I had a tear in my liner. She said they will just ship out a new globe so that way I don’t have to worry about just changing the liner they will give me a brand new one! What a great way to start my weekend very happy with the Customer Service and the chat option.
March 19, 2026
Unprompted review
Reply from Whisker
Hi Nicole!
Thank you so much the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Alexis N
Alexis N. was purrfect in her support of helping me get my Litter Robot 5 up and running!! She was thoughtful, sweet, and a absolute delight to speak with... Paw lovings from JJ, Little Charlie and Sammy:)
March 19, 2026
Unprompted review
Reply from Whisker
Hi Lisa!
Thank you for the 5-star review! We're thrilled to hear that our Whisker Support was able to assist you and get your unit up and running! We want you and your kitties to love our products for years to come. Thank you for being a part of our Whisker Family!
Buyer Beware
I purchased a new Litter Robot 5 and have had nothing but problems with it. They already had to replace it once because the camera didn't work. Now for the past couple months, it states the waste container is full when it is EMPTY. I have called numerous times and get the same response that they are working on a fix and that it will be pushed down through the app. The last time I called was over 3 weeks ago, and it was to happen soon. Still doesn't work. This is a $1,000 piece of crap, that has the worst customer service. This is very sad, since this is my third Litter Robot. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY DO NOT STAND BEHIND THEIR PRODUCTS!
UPDATE - I responded with the information they requested, and after almost a week - still ZERO response from anyone. Still a horrible unit that you have to push the cancel button twice every single time a cat goes in. BECAUSE it thinks the waste is full, when it is empty. This machine is of ZERO value. If I have to go to it every time, it is no help at all.
March 16, 2026
Unprompted review
Reply from Whisker
Hi Kim,
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your new Litter-Robot. We appreciate you following up with us and providing the additional information via TrustPilot. A member of our Whisker Support team reached out to you by email. If you have any other questions or concerns, please be sure to follow up with us there. We look forward to hearing back from you!
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Product sucks
Product sucks. Useless, doesn't work. Product states it uses most litter.....bs
March 3, 2026
Unprompted review
Reply from Whisker
Hi Alek,
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We would like to look into this further for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email.
If you're just looking for the type of litter recommended for the Litter-Robot, then we tend to find the best results from an unscented, standard-weight clay clumping litter! We would suggest taking a look at our blog post on our website here: https://www.litter-robot.com/blog/best-litter-for-litter-robot/#rec We look forward to hearing from you soon!
I’ve had my little robot for about 8 months
I’ve had my little robot for about eight months. On 3/10, I get a notification saying that the motor is faulty. I have warranty on the litter robot, so I call Whisker customer service. I was told on the 10th it would ship out in 1-3 business days. I checked today the 17th and a label for my package was created on 3/13, but it has not moved. So I call them again today the 17th.
Why was I told on the 10th that the repair part would ship in 1 to 3 business days if it is not going to ship in the allotted time. Today is the sixth business day. The gentleman on the phone today told me the order would ship in 3 to 5 business days ANDDDD it could take USPS up to four business days to pick it up. This is absolutely ridiculous. This is not good customer service and this is not good warranty service. I’ve been lied to, which is unacceptable. It’s unacceptable for a warranty part that is labeled and ready to ship sit in their warehouse for 2 business days with no movement. And if I paid for warranty on the robot, why is this not shipping out the next business day? It’s a singular part.
If these people know my little robot is not working and my cats can’t use the bathroom, then the replacement part should ship out the next business day. Period point blank.
March 10, 2026
Unprompted review
Reply from Whisker
Hello,
We appreciate you taking the time to write this review and are sorry to hear about the delay in shipping that you experienced. We take all feedback seriously and are constantly working to improve our products and services. Most of our items do ship within 1-3 business days; however, these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors. You can always find out more information, including how to track your order, on our Expected Shipping Schedule page on our website here: https://www.litter-robot.com/support/delivery-schedule
If you have any additional questions, please be sure to reach back out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We're always happy to help!
Very positive and professional
Very positive and professional. Sarah M. Is outstanding!
March 16, 2026
Unprompted review
Reply from Whisker
Hi Loren!
Thank you for taking the time to write this review! We're thrilled to hear that our Whisker Support team was able to assist you with what you were reaching out to us for! We want you to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family!
This product and company sucks
This product and company sucks. Cheaply made, no clear directions on assembly and parts do not fit as described. Difficulty and technical issues with app, customer support useless. What genius thought you needed an app to clean up cat shit? Good idea, but as usual in this digital age, extremely atypical PISS POOR execution. This thing is a piece of shit and I truly feel as though I just threw $800 away. I would not and will not recommend.
March 14, 2026
Unprompted review
Reply from Whisker
Hello Doug,
Thank you for taking the time to write this review. We're sorry to hear about the issues that you were running into with your Litter-Robot, but are we are glad to hear that you were able to get in contact with our Whisker Support. We can see that you were able to get in touch with our Whisker Support in order to set up a return and refund for your unit. If you have any other questions regarding your return, please be sure to follow up with our Whisker Support team. You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. Thank you for being a customer, and we hope you’ll give us another chance in the future.
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Customer service is absolutely amazing!
Can I just say, your customer service is absolutely amazing! I had no expectations of hearing back from you being, the info I sent was on a Friday evening. The response time, about an hour, with any company is unheard of! I will definitely be singing your praises to anybody and everybody I know who requires Whisker products! Thank you so much for going above and beyond to help your customers! Top notch indeed!
Thank you so much
March 13, 2026
Unprompted review
Reply from Whisker
Hi Jeffrey!
Thank you for the kind 5-star review! We're thrilled to hear that our Whisker Support team was able to get back to you in a timely manner and help resolve the issues that you were experiencing! We hope that you and your fur babies can enjoy our products for years to come. Thank you for being a part of the Whisker Family!
This company offers a wide range of…
This company offers a wide range of excellent products and provides exceptional customer service. I highly recommend it.
March 13, 2026
Unprompted review
Reply from Whisker
Hello Tod!
Thank you so much the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
As always fantastic Customer Service
As always, your customer service representative was wonderful knew exactly what I was talking about. Help me out 100% would definitely do business again needing another robot. The first one is still working the three and it works so well I purchased a four cause I have more cats. Thank you for everything.
March 12, 2026
Unprompted review
Reply from Whisker
Hi, Mari!
Thank you for taking the time to write this kind review. We're glad to hear that you were able to get in touch with one of our Whisker Support representatives in order to resolve your issue! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Repeated Failures and Frustrating…
Repeated Failures and Frustrating Customer Support
I had very high expectations for the Litter-Robot 4, but unfortunately the experience has been extremely disappointing.
The unit has failed repeatedly and often won’t complete its cleaning cycle. Instead of functioning reliably as an automatic litter box should, it frequently stops cycling and requires constant intervention. For a product at this price point, that level of inconsistency is unacceptable.
When I reached out to customer support at Whisker, the help I received was minimal. Each time I contacted them, I was simply walked through the same basic troubleshooting steps rather than being offered a clear solution or a meaningful fix. The process feels repetitive and unproductive, especially when the issue keeps coming back.
I was genuinely excited about the newer model and expected improved reliability, but after dealing with repeated failures and unhelpful support, I can confidently say I would not purchase this product again.
Very disappointing experience overall. What should have been a convenient, premium product has turned into a constant frustration.
March 11, 2026
Unprompted review
Reply from Whisker
Hello Alexis,
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We would like to look into this further for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
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If I could give them no stars
If I could give them no stars, I would. Ordered a replacement part and it took 7 days for them to mail it out. Unacceptable as this should be a two day turn around. If you can go somewhere else, do it.
March 9, 2026
Unprompted review
Reply from Whisker
Hi Jon,
We appreciate you taking the time to write this review and are sorry to hear about the delay in shipping that you experienced. We take all feedback seriously and are constantly working to improve our products and services. Most of our items are estimated to ship out (be packaged and picked up from our warehouse by the shipping company) within 1-3 business days. Of course, these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors. If you ever have any questions, you can always take a look at our Expected Shipping Schedule on our website, where you are also able to track your order if your order has already been shipped and you have received a tracking number. If you ever have any concerns or questions, we suggest that you reach out to us directly so that we can assist you further. You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We appreciate you being a customer with us and hope that you will order with us again. Thank you for this review!
I’m disappointed with my brand new…
I’m disappointed with my brand new litter robot 4 and little hopper - I spent a lot of money for an item that is constantly not working properly - the bonnet doesn’t fit properly and I’ve taken it apart 3 times using all the instructions - still a problem - what a disappointment
March 2, 2026
Unprompted review
Reply from Whisker
Hi Linda,
Thank you for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot and LitterHopper. We would like to look into this further for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
Fantastic professional assistance with…
Fantastic professional assistance with my problem. Five Star
March 5, 2026
Unprompted review
Reply from Whisker
Hi Robert!
Thank you for taking the time to write this kind review. We're glad to hear that you were able to get in touch with one of our Whisker Support representatives in order to resolve your issue! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
I bought the high end litter robot no good
I bought the high end litter robot. Worked well for about 1 month and a half. Now getting errors messages saying drawer is full. Filter change and it’s not functioning properly. IRS s piece of junk. Still paying for a non working machine, would not recommend
March 3, 2026
Unprompted review
Reply from Whisker
Hi Karen,
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We would like to look into this further for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
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It’s been a very hit or miss experience…
It’s been a very hit or miss experience that they could be very impatient/ keep coping and pasting the same response without addressing your exact question, rushing to end the conversation etc
March 2, 2026
Unprompted review
Reply from Whisker
Hello,
We're sorry to hear about the issues that you've been experiencing with your Litter-Robot and when contacting our Whisker Support. We would be happy to take a look into this for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
Harold was very helpful with my…
Harold was very helpful with my stressful fedex ordeal. I appreciate his timely response and compassion. Thank you Thank you!
February 27, 2026
Unprompted review
Reply from Whisker
Hi Kenzie!
Thank you for taking the time to write this review. We're happy to hear that you were able to get in touch with one of our Whisker Support representatives in order to resolve your issue! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Upgraded from LR2s to LR4s
I have had a pair of LitterRobots for several years, and recently having upgraded from LR2’s to a pair of LR4’s complete with LitterHoppers and the stairs. I am thoroughly impressed and delighted with my LitterRobot4’s for many reasons, chief among them is that they are remarkably quiet. The LitterHoppers are fantastic for keeping the litter levels perfect and are easy to fill. I absolutely love that my Robots tell me when they need the waste trays emptied, and the waste bags make such cleanings a breeze. The handle on the globe makes it easy to open up the machine and remove the globe so that it can be cleaned and the robot interior accessible for cleaning. I also very much appreciate the app tracking the usage and weights of my cats, as well as being able to reset, reconfigure, and control the robots from my phone. I cannot recommend them highly enough.
February 27, 2026
Unprompted review
Reply from Whisker
Hey Gideon!
Thank you for taking the time to write such a kind review! We're thrilled to hear that you liked your previous Litter-Robots so much that you decided to upgrade to the Litter-Robot 4 as well! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thanks for being a part of our Whisker Family!
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