Little Cake Co. Reviews 

734
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious taste, high quality, and wide selection of products, often noting their freshness and appealing appearance. The ordering process is generally described as easy and seamless, with many appreciating the excellent packaging that ensures items arrive in perfect condition. Reviewers also highlight the swift and reliable delivery service, with products consistently arriving on time or on the requested date. However, some customers also noted that the products can be expensive, especially considering their smaller size and occasionally basic packaging. A few other people also felt that some cakes had an artificial or lackluster taste, with specific flavors lacking intensity. Additionally, some reviewers experienced issues with delivery, including non-arrival of orders or missing items.

What people talk about most

Product

Customers generally report positive experiences with the product, praising the delicious taste and variety of... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste, freshness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the efficiency,... See more

Order

Users describe positive interactions with order, finding the ordering system easy and straightforward, with... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the products are extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was guidance as to the little cakes contents online, & they were mainly delicious but it would have helped if they had been individually labelled when sent out. We did a tasting of 9 & got a bit... See more

Company replied

Rated 4 out of 5 stars

Website easy to use. Paid extra for nominated day delivery. Unfortunately Royal Mail couldn’t deliver it (surprise!) but it arrived the next day. The cakes were well packaged and my niece was very hap... See more

Rated 4 out of 5 stars

Lovely selection of cakes available and delivered on selected date (with an additional payment). My daughter loved them but my only issue was there is no option to include a message / greeting to let... See more

Company replied

Rated 5 out of 5 stars

My first time of ordering & I sent various flavours as a present. The recipient was extremely impressed with how they were wrapped in a silver sleeve with a cool bag , how beautiful they looked & with... See more


Company details

  1. Cake Shop

Written by the company

Show stopping miniature cakes perfect for your special occasion, delivered UK-wide on your nominated day.


Contact info

4.2

Great

TrustScore 4 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(734)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I sent these to my sister in the uk as a treat

I sent these to my sister in the uk as a pick me up, and she said:
“They were delicious! And all the flavours so different. We really enjoyed them”

I had a good experience with purchasing and delivery. I’ll be back to order again.

June 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Look elsewhere if you want to get your cakes for a special occasion!

If you’re thinking of ordering for a special occasion- would recommend looking elsewhere.

I ordered for my husbands birthday, cakes never arrived, had to chase customer services who finally responded after 2 days to offer me “a full refund as a gesture of goodwill”. They don’t seem to care that the entire point of the order was for a birthday party which they didn’t fulfil the order on. They blamed Royal Mail, not willing to take any responsibility even though the order was with the business. Poor service. I understand things go wrong but this was handled poorly and has left an even more bitter taste in my mouth.

June 13, 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for taking the time to share your feedback. We are truly sorry that your experience with us fell short.

We completely understand how disappointing it can be when something planned for a special occasion does not go as expected. This was equally disappointing for us, as we work hard to ensure our cakes arrive on time because we know how important this is to our customers.

Please be assured that situations like this are very rare, and we take any delivery issue extremely seriously. We also appreciate your frustration regarding the delay in our response. Our bakery was closed over the weekend, which impacted our response time, but we did care deeply about resolving the issue once we became aware of the problem.

We fully understand the impact this had on your special occasion, and we are truly very sorry for any disappointment caused and that your experience did not reflect the level of service you rightly expected from us.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

What can I say

What can I say. These cakes were for a 60th birthday celebration. They were beyond amazing. I could throughly recommend this company.
They were spot on with my amendment and so professional.
Will use again.

June 1, 2026
Unprompted review
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Rated 3 out of 5 stars

helpful but cakes poor

The company were very helpful with advice about postage but I am sorry to say the cakes were very dry and expensive for what they are. I would not reccommend

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less stars

If I could give less stars, I would..
We ordered 36 cupcakes for delivery 10 days from the date the order was placed. We specifically requested Saturday delivery as it was an important birthday.
It got to 4pm Saturday with no communication from Little Cake co. and no sign of the cakes so emailed them. They responded 2 days later offering delivery that week... it was too late!! We had to go out and get a shop bought cake.
The cakes ended up being delivered on the Wednesday of the next week.. so disappointing!
We were offered a £10 voucher in compensation.
1. The shop bought cake i had to get cost more than £10 so doesnt even cover that expense.
2. Why would I go back to a company that let me down so massively?

Such poor service and disappointing efforts in resolving. Will not be going back.

June 3, 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

We're very sorry to hear about your experience and for the inconvenience caused. We'd really like to look into this further, so if you're able to provide the additional information we've requested via Trustpilot, our team can investigate what happened with your order. Alternatively, please email us hello@littlecake.co.uk

We'd also like to mention that for weekend events, we always recommend selecting delivery for the Friday beforehand to ensure everything arrives as expected for your special occasion.
Please note that our bakery is closed at weekends and operates Monday to Friday.

We're genuinely sorry that we let you down on this occasion and would welcome the chance to review this. We look forward to hearing from you.

Rated 1 out of 5 stars

First and last time customer

First and last time customer. Bought as a surprise on a family member's special birthday. Mix up with delivery from the company meant she got the wrong card,so didn't think the gift was for her. Although company were made aware,they didn't let me know as the customer. Very poor customer service. Extremely disappointed and would not recommend (not due to mistake - as mistakes happen, but due to the very poor customer service and lack of understanding of the effect of the error).

May 15, 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

We're very sorry to read this and would like to sincerely apologise for the disappointment caused. While mistakes can happen, we appreciate that it's how they're handled that really matters, and we're sorry that you felt let down by the service you received. Please be assured that we will be looking into this internally to understand what went wrong and where we could have done better.
Thank you for taking the time to share your feedback, and once again, we're very sorry for the disappointment caused.

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Rated 5 out of 5 stars

Amazing!

Wow! I am so impressed with this company. I messed up with the delivery address yesterday. Mandy was in contact within minutes of receiving my email. Calm, helpful and rectified my error promptly.
My daughter has just had a baby and it was a treat for her and her family.
They received them this afternoon and are delighted with them.
Thank you Little Cake Company. I would recommend you to anyone.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Mini cake rip off

When it arrived after spending £35 it looked like I had picked up from a local garage shop very disappointed with appearance also the dilly dinosaur cake had no dinosaur on it as in the picture very upset & felt was a con won't b using again could of bought 2 big cakes from Waitrose for the price.

May 2, 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for taking the time to share your feedback. We're very sorry to hear of your disappointment. We'd encourage you to get in touch with our customer service team or kindly fill in the extra information request via Trustpilot so we can look into this further and help resolve any concerns. Our email address is: hello@littlecake.co.uk

For transparency, images of our packaging and products are available on our website before ordering, and our team is always happy to answer any questions prior to purchase.

We appreciate your feedback and would welcome the opportunity to discuss this with you.

Rated 4 out of 5 stars

Cute cakes

Cute cakes - wonderful selection and choice. Delivery was perfect.

These were delightful for the occasion.

My only constructive comment is that they were very sweet. Purely subjective as to taste because as a family we are minimal on sugar.

April 27, 2026
Unprompted review
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Rated 1 out of 5 stars

very very small cakes and extremely…

very very small cakes and extremely overpriced. and cakes very dry . complete waste of money

April 22, 2026
Unprompted review
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Reply from Little Cake Co.

Thank you for your feedback. For clarity, each of our Little Cakes is approximately 5cm tall with a 4cm diameter. We typically recommend allowing 2–3 cakes per person. We always aim to be transparent about sizing, and this information is available on our website. We’re also more than happy to answer any questions before an order is placed to ensure expectations are met.

We're sorry to hear about your experience and we’d love the chance to look into this for you and see how we can help. Please feel free to get in touch with us directly so we can understand a bit more and assist you. hello@littlecake.co.uk

Rated 5 out of 5 stars

The Little Cakes

The Little Cakes were part of a champagne celebration where old friends were reunited after thirty years. It was a very special occasion. I placed an order a few days ahead, the cakes were fresh, moist and very tasty. I would have no hesitation in placing orders in the future.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

Perfect Cakes

Perfect cakes! My friend loved them :) However Royal Mail thoroughly let you down. They claimed they were unable to deliver even though my friend was in, they didn’t leave a card and didn’t follow the delivery instructions printed on the label to deliver to a neighbour if out (she was in!). Fortunately she got them two days later, Royal Mail left them by her door the second time when she was out! Long story short, great cakes! Royal Mail rubbish! Could you consider a choice of courier? Everyone knows who is good in their own area and Royal Mail isn’t good in mine x

April 24, 2026
Unprompted review
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Rated 2 out of 5 stars

Cakes were tiny

Cakes were tiny, one bite per cake… definitely not worth the money.

March 31, 2026
Unprompted review
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Reply from Little Cake Co.

Thank you for sharing your feedback. Each of our Little Cakes is approximately 5cm tall with a 4cm diameter. We recommend 2–3 Little Cakes per person to ensure a satisfying portion. Our team takes great care to use only high-quality ingredients and craft each cake with attention to detail, which we believe makes them truly special. We are always happy to help and if there is anything else you would like to discuss, please don't hesitate to get in touch. Thank you.

Rated 3 out of 5 stars

Cakes tiny definitely not worth the…

Cakes tiny definitely not worth the money

March 20, 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for your feedback. We’re sorry to hear you feel this way. Our Little Cakes are approximately 5cm tall and 4cm in diameter, and we usually recommend 2–3 per person. Each cake is made with high-quality ingredients and attention to detail, which we aim to reflect in both taste and presentation. We would be happy to discuss this further if you would like to get in touch, please email us at hello@littlecake.co.uk

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