Little Darlings Closet Reviews 

233
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the retur... See more

Company replied

Rated 1 out of 5 stars

Tried on 3 occasions to contact re form not one has been answered . Bought item on 28 Nov and still saying preparing parcel royal mail waiting on parcel and this is is 12 days later. Very poor custome... See more

Company replied

Rated 5 out of 5 stars

I dont usually review but have to tell you about this great online kiddies shop. Like everyone I scrolled the Internet looking for kiddies clothes a bit different than the norm and at a fair price... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Baby Store
  4. Clothing Store
  5. Youth Clothing Store

Written by the company

Children’s clothing Store. Childrenswear and babywear specialists. Designer kids clothing from Newborn up to 10yrs. Buy online or from our shop situated In Brighton’s Famous Lanes. Wide variety of kids wear including Emile et Rose, Mayoral, Caramelo Kids, Sarah Louise, Baby Gi, Miranda, Rochy, Cuka, Basmarti, Mac Ilusion, Meia Pata, Pretty Originals, Phi Clothing, Dandelion, Minibanda, Sarabanda and many more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

233 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(233)

29 reviews in the last 12 months

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Rated 4 out of 5 stars

Super outfit but …

The outfit I received was excellent but unfortunately I was not informed the other was out of stock.
I contacted them and only found out when I had a refund email.
Loved the outfit maybe take another look at communication.

February 1, 2023
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Reply from Little Darlings Closet

Dear Gill
Thank you for your kind review. Our warehouse notified us that one item in your order was marked and therefore we couldn’t send out. I refunded you for that item immediately and also emailed you to notify you. I’m sorry you didn’t see the email or the refund notification email this is strange and we will look into at our end but in the meantime if you wouldn’t mind checking your junk/spam folder to see if the emails where there we would be very grateful. Thank you for shopping with us xx

Rated 5 out of 5 stars

Great clothing

Great clothing and choices , delivered with 48hrs happy customer

January 9, 2023
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Reply from Little Darlings Closet

Dear Jane thank you for your lovely review and glad you are pleased x

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Rated 5 out of 5 stars

Beautiful quality clothing

Beautiful quality clothing, slight issue with one of the items but this was rectified in due course. Very grateful for the communication received.

December 15, 2022
Unprompted review
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Reply from Little Darlings Closet

Abigail thank you for your patience and your lovely review xx

Rated 5 out of 5 stars

Wrong item was sent however customer…

Wrong item was sent however customer service was amazing . Correct item sent out straight away and because it was they’re mistake I got keeping the one that was sent out first for free. I’m very pleased with pram suits , good quality I would definitely shop here again .

November 12, 2022
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Reply from Little Darlings Closet

Thank you for your lovely review it is really appreciated

Rated 5 out of 5 stars

Fantastic experience

Loved shopping online fantastic website and beautiful clothes.

Contacted staff as I had made a mistake on the second order I had made. They called back very quickly and got the matter resolved. They also sent me a code as I had shopped before. Staff were so helpful

November 3, 2022
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Reply from Little Darlings Closet

Thank you Geraldine for this lovely review x

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Rated 1 out of 5 stars

Faulty item sent but had to pay returns postage

Received the jumper set but wasn't happy with the quality so contacted company to request a return. On packaging the item I noticed that there was actually a hole in the jumper. With this is mind I had expected that I wouldn't be responsible for the returns postage as the item was faulty. I was advised by the company that their website clearly states that the buyer pays postage for returns. However I would not expect any business to charge the customer to return an item that is damaged??. I sent photos to the company clearly showing that there was a hole but on receipt of the returned jumper they advised that they couldn't see a hole- seems rather strange given that there was definitely a hole in it when I sent it and I had photos clearly showing the hole. The company advised that they were a small business and that they were not in a position to cover return postage fees, however I do not understand why it should then by default be down to me to pay
Not the sort of service I would expect from any company, no matter how small they are

October 8, 2022
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Reply from Little Darlings Closet

We are sorry you feel this way Andrea. This is not a true or accurate review. You contacted us originally about a return which was no problem at all. After being advised that you needed to pay for the return you then re emailed and said the item then had a hole in it. We have received the item back in store and it has no hole. It is a knitted jumper and we did advise that sometimes variations in knits occur. The brand you purchased is a well known one who quality check everything as do we. We remained polite and professional throughout over email and explained our terms and conditions. We have refunded you in full for the item just not the postage as we cannot be held liable. The item is not faulty.
As you can seen from our numerous reviews we have amazing customer service and pride ourselves on this. We are sorry however that you did not feel this to be the case.
Kindest
Sam
Little Darlings Closet

Rated 5 out of 5 stars

Great service

Great service! Definitely shop again on the site x

October 7, 2022
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Reply from Little Darlings Closet

Thank you for your lovely review x

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Rated 5 out of 5 stars

So happy with my order

So happy with my order . Definitely ordering again from here xx quick delivery to 🥰🥰

September 22, 2022
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Reply from Little Darlings Closet

Thank you for your lovely review 🙌

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