Little Desert Shop Reviews 

238
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the desserts are absolutely delicious, praising the incredible taste of the fresh cakes, fluffy waffles, and sweet treats. Many consumers also appreciate the exceptionally friendly staff members who consistently provide quick service and lovely presentations on every visit. However, some reviewers were not happy with delivery delays and missing items from their online orders. Some people experienced bad customer support when trying to call and complain about issues. Additionally, a few buyers noted receiving burnt or stale food that did not meet their expectations during takeaway visits.

What people talk about most

Product

Customers had ambiguous experiences with product quality and orders. While many reviewers praise the... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing heavily divided opinions regarding their... See more

Staff

People report ambiguous experiences with staff, highlighting a wide split in customer satisfaction. Many... See more

Service

Consumer experiences with service are mixed, as some reviewers describe fantastic interactions with friendly... See more

Order

Users describe profound disappointment with their ordering experiences. Consumers frequently report missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service from Shivu at the Swindon branch was good. Food was good. I would worry about allergens contamination though as I appeared to have gotten a scoop of Oreo ice cream that I never asked for and... See more

Rated 5 out of 5 stars

Made an order in store advised would be 5 Minute wait and was given to me in hand within the time stated food was amazing would mostly likely order again

Rated 5 out of 5 stars

Nicest waffles we have had from a dessert place. Very soft and fluffy however my son said he wished there was more Ferrero rocher on his. They are a bit more expensive than some places but they were... See more


Company details

  1. Dessert Shop
  2. Bakery
  3. Cake Shop
  4. Candy Store
  5. Pastry Shop

Information provided by various external sources

Little Dessert Shop I🍭l Official Little Dessert Shop I📷l #LittleDessertShop#OriginalorNothing I👻l Snap us: littledessertsh Valentines 2020 💗


Contact info

3.4

Average

TrustScore 3.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(238)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I would say —— its below average as it…

I would say —— its below average as it didn’t really impressed me with the taste. Very average dessert platter , cheese cake , waffle. I mean cmon guy have something which taste different then usual and finger licking. There was so much hype for it but it was a disappointment

August 25, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

The service was appalling waiting for…

The service was appalling waiting for years for our milkshake when the shop wasn’t even busy and it was revolting something was up with the milk wouldn’t recommend end and excuse my French but it was really poo, wet fart of a desert shop

August 24, 2023
Unprompted review
Rated 2 out of 5 stars

Not the best experience

Had to request menus after waiting 20 minutes, the shop seemed very quiet. ordered at the counter, in one case a 3rd choice. Drinks could of been hotter. The deserts were nice but waiting an hour is not really acceptable. Staff explained only 2 working but probably won't return.

July 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Free cheesecake-lovely food

My experience was great!My food was delivered quickly (still warm) and they even gave us a free cheesecake!I am delighted to say that their food was tasty and will definitely be ordering again!

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Disappointing looks nothin like the videos , pictures and TikTok’s you make . Was not worth non of my money at all . Cost me £18.44 for 2 items . Joke 3.50 for delivery. I only ordered milk chocolate cookie dough and ice blast slush . Cookie dough went straight in bin and all I can say was the ice blast was nice . NOT WORTH THE MONEY AT ALL .

July 19, 2023
Unprompted review
Rated 2 out of 5 stars

There is no way to cancel a collection!

Ordered collection at 10.10 for 3.25 but my plans changed about half hour later so I went to cancel as there was plenty of notice time. There's no clear way to cancel so I rang the number on the confirmation email and was told to email. I emailed 2 different email addresses, I facebooked and I instagramed and got no where. I ended up having to make the journey in to collect the order anyway. Desserts were just ok

July 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Epsom branch.

Epsom branch.
Quiet, at 18.30. So much choice. My family of 5. We each had something different. Good portions. Will definately go again.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Telford-great and quick

The food was banging me and my pal enjoyed are food

Service in Telford was great and quick

Shop in Telford was great

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Southall - Little dessert shop

Southall, little dessert shop. My partner and I fell in love with the triangle shaped tea for 2 box. We were so disappointed when there were 4 cheese and coleslaw sandwiches and not a variety as per the photos. In addition the strawberries were sliced so thinly and sparsely sprinkled over the chocolate brownies which ruined our ability to enjoy the fruit. Once again with sauces whole fruit would have been easier to dip, also for the cost you would expect whole fruit. The box was old and dusty and not the lovely box shown in the ad. The best part of the box were the waffles and pancakes which I cannot fault. However paying £60 for tea for 2, that was in a box poorly put together, they advised us not to hold the handle, not because you can’t but because they had done such a poor job putting the triangle together in the first place and clearly don’t have regular orders due to the amount of dust on the box.
To add salt to the open wound, the online order showed the shop as opening at 11.am when in-fact it didn’t open until 4pm….2 long journeys and when I called up they said they had been trying to call me but had not been able to get through. I asked if they could make the change on the website and the lady just smiled. We were offered free ice cream and the ice cream should have been included within the order and the ice cream was warm….yes warm ice cream….I know we were the first customers but warm ice cream is never acceptable.
For such a high end product it was very disappointing.

If you want a good experience please do not use this shop for the black triangle tea for 2.

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

Oader desserts on just eat app after…

Oader desserts on just eat app after waiting for over 2 hours for my Food I cancelled oader. Money was taken from my account. I never revived the order. And yet they took my money. Contact just eat and the this resdrant they both refused to refund my money. On of them is accountable for this. DISCUSUSTING both the resdrant and just eat.. DISCUSUSTING

June 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant

The staff were very helpful. Amazing menu.
Food and cleanliness were stop on.
Relaxing environment..

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Desserts to die for!

Just had 2 amazing desserts delivered. The taste was out of this world. They were also delivered very quickly and with great care. Would truly recommend these.

May 15, 2023
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look