Little Dutch Reviews 

I ordered the cutest "Cuddle cloth Deer" the 9th February and got it delivered in Denmark the 13th February including a gift.
A butterfly with a cloth on it. so cute and at first I thought it was a mistake but no...
Will definitely buy from here again.

Love our rainbow stacker toy. Very good quality and beautiful

when will you be delivering to the uk please?

Wonderful experience with little Dutch recently. My daughter lost the accessories for her doll, her absolute favourite doll who goes everywhere with her etc etc. As a parent, I think we all live in fear of this situation. I wrote to little Dutch to see if I could buy a replacement toy dummy. Not only did they promptly send me one for free they also included the toy bottle.
Much appreciated. I have a happy little one! Thank you!

I made an order to the UK two days ago. Later that night I saw on the website that due to some issues they were temporarily unable to ship to the UK. If I did miss the note on the website, then I dont understand why it would let me make the order in the first place.
I sent them an email to ask what was going on, and explained I needed the item within 3 weeks for a birthday present so would rather cancel my order and be refunded if they can't guarantee that.
It took 2 days but they did reply to me and confirm they had refunded me, and I got the refund shortly after.
They do seem a bit robotic, but that could just be the straight-up Dutch nature which us Brits aren't used to on the daily lol.
All in all they have pretty products and the shipping isn't entirely in their control, and they resolved my issue within a couple of days.

Perhaps I am one of the lucky ones but I had a god experience with the customer service team when there was a delay with my order and once the order arrived there was no issues thankfully.

Placed an order 6 weeks ago today with value of €192.95 and didn't get it!

Although the company accepted my order and took my money, they say they don't deliver to my country (Northern Ireland)

I have no goods and they won't refund me, terrible service, noone listens or helps to resolve

Avoid at all costs!!!!

**Update since little Dutch's reply which has angered me more, correcting me to say my order was 4 weeks ago, it was placed on 19th November which to me is 6 weeks (longer now) so don't make me out to be a liar!!!

As per my email to you, I have done my own work on the courier info you are giving me and they have advised they do not post to my country and have returned to sender. They also have advised that they can see the parcel is with you again (but can't share this with me as I'm not their customer)

You advise clearly you do not post to Northern Ireland so why let me order, and why take my money, then pretend the item is just delayed??!!

It's a shame because this company has nice products, but their delivery partner is terrible (POST NL then Colis Privé in France). Delivery attempts aren't even made and my package was sent to a pick up point 30 minutes away from my home. I called the Little Dutch customer service line and the man didn't even care, he didn't want my order number or name, he just told me not to get the package and it would be returned to sender in a few weeks. There is a clear lack of accountability and customer service at this brand. Hopefully they work to change it because the products are nice.

I am writing to say that Little Dutch customer service is very poor and disappointing…
I contacted them to have a simple information about the size of a doll they sell and the reply I received was that it is too much work for them to give me this information.
Unfortunately I won’t order from them anymore.

I don’t want to leave my email in here and I have received a reply a few days after from someone else part of your team.
Unfortunately, it was too late as I ordered from another website in the meantime.
Thanks for your reply anyway.

No refund even though the product got lost in the post.
They told me I provided the wrong address, which I even have proof I did not. So I send proof.
Then they made me go to a different address (where my parcel should be) and it was not.
Then they made me contact the Italian post, which I did and received no info.
I informed them that by EU law they have to refund me but they didn’t.
Demy in client service answers rudely and doesn’t care about his clients.
My lawyer has been informed.

Part 2 update 10.10.2024
Thank you very much for your response. I believe you are not very well informed about your responsibilities. Pls let me help you:
“ The seller will always be responsible for the package containing their product until it gets to the purchaser. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession...
… the consumer rights kick in if an item goes missing en route. The business is responsible from the moment an item gets sent on its way until it reaches the client.”
Furthermore I helped you finding the parcel. Demy sent me 15 minutes away to check a different house number. Where I had to ask random people if they had found my parcel. Also I contacted PostIT which - if you knew about your responsibilities - is not anything I have to do. Up to today I haven’t heard a single “Sorry” “we want to help” “we make sure you get your money back” - all I hear is “we are looking for the parcel”. Let me put it very easy for you. I ordered and didn’t receive - you are in the responsibility to refund me!

Part 3, 17.07.2024

Wird bei einem fernabsatzrechtlichen Verbrauchsgüterkauf aufgrund der Abwesenheit des Empfängers an einen Nachbarn zugestellt und geht die Sendung im Folgenden vor der Übergabe an den Adressaten verloren, liegt ein zufälliger Untergang vor, für den der Händler wegen § 475 Abs. 2 BGB grundsätzlich gefahrtragungspflichtig ist.
Als Frachtführer haben Sie nach § 407 Abs. 1 HGB die Sendung nicht wirksam zugestellt.
Gemäß § 280 BGB muss Schadenersatz für das nicht ordnungsgemäß zugestellte Paket geltend gemacht werden.

There's no way to cancel an order
There's no way to cancel an order. This store is just a scam.

Hah, and it seems they changes the site address from littledutch.nl to little-dutch.com in order to hide their terrible rating on TrustPilot

I’m heart broken reading these reviews because I feel like an idiot. This is quite clearly a big scam company that doesn’t care about their customers. Like what am I supposed to do. I bought this as a gift when I was visiting family in another country. I can’t return this to the shop. So I’m stuck with this thing thar (unsurprisingly) I can’t assemble because it’s poorly made. This is for kids. They’re not seeing the disappointment. They don’t care. I can’t do anything about it now.

I wish I hadn’t bought something like this in a shop because obviously theirs no reviews. I’m sorry for anyone here let down by these people who at the end of the day -are bad people.

No one continues to produce things with at 2.4 rating on trust pilot -knowing they are disappointing children everywhere without being bad people.

We got a sailors bay babywalker. It’s a nice product, but almost impossible to assemble. The wooden stick holes are so small, that it’s near impossible to screw in by hand - as recommended in the manual. This product needs improvement.

Made an order for Christmas On December 11th and the parcel never arrived. The only answers I got from the customer service is that it is on its way and the last e-mail was on December 20th (more than a month ago) and still no news or refund of my order (see below).
Very disappointed about the service and customer follow up.

Customer Support (Little Dutch)

Dec 20, 2023, 11:42 GMT+1

Hi,

Thanks for your mail.
If the package is still delivered, you can return it to us.
If PostNL has lost the package or it comes back to us, we can offer another solution.

We hope to have informed you sufficiently with this.
Best regards,
Demy

We bought a play table from Little Dutch which my grandson adores. It looks lovely and the components have been so carefully thought out to interest young children. However the really impressive thing was that we lost a small wooden seagull off one of the stackers which was such a shame. Of course it bothered me a lot more than my grandson! . I got in touch with Little Dutch and in no time at all, and with no extra charge, a wooden seagull appeared in the post. Excellent customer service! Many thanks Little Dutch

I'm a big fan of Little Dutch, love their designs and materials! But the babywalker definitely missed a stop at QC!

Visually looks amazing! Beautiful design, not flashy, calm colors, solid material. However, putting it together was troublesome due to the pre-drilled holes that were not straight. This caused quite an issues with the wheels. As our son walked with the babywalker the wheels loosened. We had to constantly screw them back in. We fixed this by using longer screws and a hand drill. However, for the price, I expected slightly better quality!

Do not purchase kids chairs from Little Dutch as they will be sure to fall apart. As a former carpenter the designer of these chairs needs fired immediately. How any person can recommend screws that are to short for the back support of a kids chair is beyond me! My 1 year old was sitting back and it give way to which she fell to the ground hurting herself.

Stay clear of these! You have been warned

Order N.308087

Let me start by saying that the customer service is terrible. Responses are very slow and incomplete. Lack of availability to resolve the situations that lead the customer to contact them.
I returned 7 items. The refund I obtained did not correspond to all the items returned. When I contacted them, they said they only received 6 items and processed refunds for 6 items. Even though I asked them to check the situation, they insisted on saying that they only received 6 articles. Fortunately, I took a photo of the return form containing the items to be returned and sent it to them. Immediately after they received this photo, they confirmed receipt of 7 items and informed that they processed the refund for the missing amount. It turns out that to this day I haven't had any input of that amount and customer support doesn't solve anything! They look like a scratched tape, they give the same answers in every email and they don't respond to what is requested.
These days and for a company that operates in the European market they leave a lot to be desired, I don't even know how they haven't closed their doors yet due to such poor customer service, but I've seen that the dissatisfaction is more than a lot as there are many people to complain.
I do not recommend this company!

Brilliant customer services from Little Dutch. I lost an accessory for a baby doll and they kindly sent me a replacement free of charge.

I regret not reading these reviews before buying the kitchen. The screws do not go in, they just rotate.
Did anyone find a solution to this?