I wrote to them giving feedback about a…
I wrote to them giving feedback about a quality issue - I had bought from them on more than one occasion and my most recent purchase has required me to sew up holes in the band multiple times.
This is the response I received:
"Good afternoon,
Thank you for getting in touch. With our Kiki Latte style, we haven’t received any other complaints regarding the sizing or the material, so I’m unsure what may have happened in this instance.
We also haven’t had a restock of this colour, so the batch has remained the same.
As far as we are aware, there are no manufacturing or sizing faults with this item, so I’m not sure what to suggest in terms of trying a different size.
Kind Regards
Sarah"
Unapologetic, unreceptive of feedback, and unwilling to help. If I could give zero stars, I would.








