Little Wonderland Reviews 

598
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have never had any problems when using pickup point delivery, one time when I didn’t use it though… but that’s more related to the carriers than littlewonderland. awesome products, packaging and fre... See more

Rated 5 out of 5 stars

Arrived sooner then expected. Clear instructions to follow. The whole package and design of the product is quite cute and gave a good feeling. The fact that I'm doing this and saving this special mome... See more

Rated 1 out of 5 stars

I got a gift voucher as a birthday present. When placing an order, its being denied. Support has been silent for days. There's only an annoying chatbot guaranteeing me that support will reach out to m... See more

Company replied

Rated 5 out of 5 stars

Huge assortment, adequate prices, delivered in the Netherlands in two days after purchaising! Everything was packed carefully and the box was cute and girly in a positive meaning, too. I read reviews... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

Koreaanse huidverzorging en cosmetica kopen in Nederland en België? ✓2500+ K-beauty producten ✓ Voor 22:00 besteld, morgen in huis ✓Gratis samples


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

216 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading terms and poor customer service

I put in an order which included a goodie bag of a value of 120 euro and received an order confirmation and they took the payment. I later received an email from the company advising me that i didnt qualify for the goodie bag, they had made a mistake and would I like to cancel my order. they didnt explain why i no longer qualify but i assume it's because once i went to pay the order i used a voucher bringing the amount of my order below the theshold (by under 10 euro). the system did not alert me that this voucher couldnt be used and my order went through and was confirmed, including the goodie bag. I would have not used the voucher had i known. The company did not offer to honour the order with goodie bag despite acknowledging that the situation was not my fault and that the terms regarding the Goodie Bag and voucher use were not made transparent enough. they didnt even suggest that i pay the 10 euro of the voucher (which would have been cheeky but at least constructive). VERY VERY disapoointed.

November 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The customer service keeps in contact

The customer service keeps in contact, of course with a lot of ads as well but I got my stuff in time several times. The quality of the products are good as well, no fakes until now. Some small samples do come as well but you can't chose them.

November 15, 2024
Unprompted review
Rated 2 out of 5 stars

Eee, promised a lot but not delivered

My order was over 75 euro, did not receive any of the free samples that were promised, and the free mask was also the incorrect type. When I contacted their customer service, all they did was to try to get me to order more stuff from their website. I guess next time I'll just pick a different company.

October 25, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Dear Ada,
Thank you for your review.
We're sorry to hear that you've had a negative experience.
However, as previously communicated, the sheet mask that you received does have hydrating properties.
As for the samples, a 10% discount code was offered as we're trying to be more conscious of the environment by limiting the amount of trips made by our carrier.
We regret to hear that the offered solutions did not meet your expectations and apologize for the inconvenience.
If there is anything else we can assist with, feel free to reach out to us.
We wish you a nice day.
Kind regards,
Team Little Wonderland

Rated 5 out of 5 stars

Happy customer for years…

I’ve been ordering my skin-care from this website for years. It’s always delivered really quickly, packaged well and you get extra goodies! The products are excellent, and the information on the website is great. My favourite brand is iUnik because it’s so budget friendly and doesn’t contain too many ingredients.

I messed up last time I ordered and forgot to add a product to my cart before ordering, so I quickly sent them a message on WhatsApp and everything was handled within 15m. It was packaged the same day and I received it the next day, including the product that was added later. Kudos!

Only wish they had more cleansing waters to choose from.

September 18, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Good afternoon Evelien,
Thank you for your lovely review!
We're so happy to hear that you have been a longtime customer of ours and that you've had a positive experience so far with our service.
We hope you'll receive your products soon and that you'll enjoy them!
Thank you for your feedback regarding our assortment, we will work on improving the diversity of our products.
We wish you a wonderful day for now.
Love,
Team Little Wonderland

Rated 5 out of 5 stars

Excellent

The package came in three days which is so fast and surprising! The product was very well protected in the package.( Thank you)

September 17, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Good morning Sarah,
Thank you for your positive feedback!
We're happy to hear that your order was delivered in a timely fashion.
We hope you'll enjoy your products.
If there are any questions, feel free to reach out to us.
We wish you a lovely day!
Kind regards,
Team Little Wonderland

Advertisement
Rated 1 out of 5 stars

Really Near Expiry Date Product

I am disappointed,
I usually buying my sunscreen etude sunprise mild airy in little wonderland, but this time makes me really disappointed. The last time I buy this sunscreen on 2023 and I got the sunscreen with long expiry date until 2026.
And this time September 2024 I bought again 2 sunscreen from them. I thought I will got the sunscreen with longer expiry date or minimum expiry date on 2026. But I got both of them expiry date on June 2025. Yes just few months from now.
Thank you, it's last time I am buying again in this online shop. There's much Korean skincare online shop out there

September 12, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Good afternoon,
Thank you for your review!
We're sorry to hear that you had a negative experience.
We have personally contacted you in the meantime to further discuss this matter.
We hope to hear back from you soon.
Thank you in advance.
Kind regards,
Team Little Wonderland

Rated 4 out of 5 stars

Good quality products

Good quality products with many brands to choose from. Samples are nice, but a bit more variety would be nice as I have received the same ones a few times. Unfortunately a bit expensive but if you don’t have the opportunity to go to Asia this is an alternative to go for.

September 7, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Hi Gaby,
Thank you for your review!
We're glad to hear you’re enjoying the quality of our products and the wide selection of brands. We appreciate your feedback on the samples and will definitely look into offering more variety in the future. We understand that pricing can be a bit higher, but we're happy to provide an alternative for those who can't shop directly in Asia.
Thanks again for your support and we hope to see you back soon again!
Kind regards,
Team Little Wonderland

Rated 5 out of 5 stars

Awesome experience so far

Loved the packaging, the prices and the variety of korean brands they have. After I came from Japan, I was looking forward to find a place to buy this type of cosmetic and I finally did.

July 2, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Good afternoon Laurel,
Thank you for your lovely review!
We're glad that we could provide you with the products that you were looking for and that you liked our packaging.
We're always happy to receive positive feedback and we hope we get to you see back soon again.
Hope you have a nice day.
Love,
Team Little Wonderland

Rated 1 out of 5 stars

I am a regular costumer of little…

I am a regular costumer of little wonderland since last few years. I never had any problems receiving my shipment or with my orders. But on my last purchase they send me fake advanced Snail 96 mucin by (COSREX) when I opened it smells like a plastic I had a doubt in the beginning but anyway I planned to give a try cause I am using it since 2021 and of course I had fate on little wonderland. I didn’t suspect that they are selling fake mucin as well. After using it few weeks my skin started to breakout badly which isn’t healing yet. I can’t believe how can this website can be this careless with their products. I was your genuine client until the date and I always recommended people around me to buy from your website.

June 20, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Good afternoon,
Thank you for your review!
We would like to assure you that all of our products are 100% authentic. We are also an authorized seller of COSRX products:
https://www.cosrx.com/pages/stores
There are apps that can be used to check the authenticity of K-beauty products, such as HiddenTag for example. Simply upload a photo of the product seal or input the product code to verify whether an item is legitimate or counterfeit.
We have contacted you through email to further discuss this matter in the meantime.
We hope to hear back from you soon, thank you in advance!
Kind regards,
Team Little Wonderland

Advertisement
Rated 5 out of 5 stars

Great website for Korean products in the EU

My order arrived really quickly and the items were very well packed. My order was from the Netherlands to Spain and it only took four days for my order to arrive! The parcel tracking was good and I even got some lovely small samples.

April 29, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Thank you for your friendly feedback! We appreciate it!

Rated 5 out of 5 stars

Quick and perfect

Order arrived really quick and well packed with two additional little samples. Always happy with the service

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Received different product than the one…

Received different product than the one advertised

March 19, 2024
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Dear Debi,
Thank you for taking the time to write a review!
We're sorry to hear that you had a negative experience.
We kindly ask you to contact our customer service so we can offer further assistance regarding this matter.
Hope to hear back from you soon!
Kind regards,
Team Little Wonderland

Advertisement
Rated 5 out of 5 stars

It’s the absolute best when it comes to…

It’s the absolute best when it comes to Korean skincare. Not only do they ship to Germany, they also give you a bunch of gifts and goodies.
I always order for around 80-120€ and the last time I got an original sized big pack with Cleanser and Lotion! I just ordered and they gifted me not only a Tote Bag but also an original sized sunscreen and face masks !
They are my absolute favorite and I will always order again :)

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery 3 days to…Bratislava

Fast delivery 3 days to Bratislava(Slovakia). Lots of little testers inside the box. Original Korean product! Good price. And during delivery I exactly knew where my package was, because I have got a tracking number imminently after ordering. Absolutely recommend! 5 stars :)

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good products and friendly customer service

I love that they have a wide range of dfferent Korean brands and products for reasonable prices. And so far I'm happy with what I bought from them. I also like their fast deliveries.

I have bought products from them (brick-and-mortar and online) and a few times there was something amiss (spoon was missing in the Laneige lip product and damaged packaging for another product). I get that this happens sometimes. I contacted customer service both instances and they offered a great solution both times.

I think it says a lot about a company on how they treat their customers when things doesn't go over smoothly and how they handle the situation in such cases. I was more than happy with how they solved it for me!

January 5, 2024
Unprompted review
Rated 3 out of 5 stars

So so :/

Shipping and the package with goodies was awesome, thanks for that. But the products, Pyungkang yul in this case was giving my skin many pimples, which i wouldnt had without using the products, even when the brand is known for being sensitive to the skin. So my Skin got more hydrated and better overall, but with more pimples everywhere that pop off all the time it got kind of useless to spend so much money.

December 30, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just perfect and professional

I LOOOOVE Little Wonderland!! Ever since my friend introduced me to the site a few months ago i have ordered a few packages and my expirience each time is the best.

First of all, the customer service is sooo professional. I ordered the kissme heroine eyeliner but the tip was split and the product was dried out. I send an email with proof and all and they replied literally within 10 min. I was positively in shock! They gave me an option of a 2nd one for free or a voucher. I chose the eyeliner and got it really quick.
Well then the second eyeliner was also not working and i send them an email and proof (displaying both of the eyeliners and how they dont work) and i also got a reply really fast. They again gave me a choice of or getting a voucher or a refund. And i chose the refund which i got within 10 buisness days. They put trust in me and i thank you for that deeply. I talked with Hang both times, they were super sweet, patient, professional and helpful. So, thank you Hang if you are reading this.

They have a huge selection of skincare and way more makeup than other sites. Plus, the prices are really, really good. The fact that you get free shipping and a free sheet mask when you spend 40 euros is a fantastic deal in my opinion.

The site is really easy to navigate, there are often also a lot of great discounts. They give you a lot of samples most of the time! (only one time out of the 5 or 6 times that i ordered from them i didnt get samples, but it is not a big deal.)

Shipping is crazy fast!! I live in Belgium and i get my package in like 1-3 days. the package is so cute, easy to open and well protected.

Happy New Year Little Wonderland team and everyone reading it!!!!!! Thank you for your work! I recommend the site above all!!

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Will buy again!

I had been looking for a k-beauty reseller that worked well for Europe because in the past when I had ordered from Y*style I had to pay the customs fee and it just ended up being too expensive for me. Since I’d never heard of LittleWonderland I was a bit skeptical but I’m certain that from now on they’re who I’m buying from. They have some variety of products and great prices, with the shipping time being about what I’d expected (a few days over 1 week). You probably won’t regret buying from them!

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing shopping experience and great…

Amazing shopping experience and great selections! But, on top of that, really good deals compared to competitors. Absolutely recommend ;)

November 27, 2023
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Dear Sara,
Thank you so much for your fantastic feedback! We're thrilled to hear that you had an amazing shopping experience and enjoyed our great selections. We're also delighted that you found our deals to be competitive. Your recommendation means a lot to us! If you ever have any questions or need assistance, feel free to reach out. Happy shopping!

Love,
Team LW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look