Livedrive Reviews 

I have been using Livedrive for many years after having made a very rigorous selection of the main online backup solutions.
Livedrive is really the best solution, the most fluid, the most ergonomic, effective and discreet.
Customer service and support are very reactive and efficient.
Long life to Liverdrive for our greatest pleasure!

I am a long time customer, LiveDrive is excellent in all respects.
Thank you very much.

Their pricing is good, and their website is smart. The Windows client is efficient and lightweight. I regularly checked the backup status, and it was always good, showing a full backup with all the latest files backed up. All was good for 13 years.

That is until my hard drive at home failed a couple of months ago and I tried to recover my data from them. I had around 1.5 GB of files, but about 50 files failed to restore - with no reason given. These files turn out to all be photos - so precious files I didn't want to lose. Hence I paid Livedrive to back them up every day - paying an annual fee for 13 years.

It's 5 weeks later now and they keep saying they are trying to find them. Today they tell me they won't be able to tell me if I can have them back until October.

Fortunately for me I found some old external hard drive backups with many of the older photos. But the more recent ones seem to be lost forever.

I would not trust this company with your data if it is in any way important to you. (And if it's not important, why bother to pay someone to keep backups?).

I asked for a refund of some of the fees - given they hadn't provided the service they sold me. I asked for 3 years, not the full 13 which I think would also have been appropriate. They said "Regarding the matter of a refund, we are unable to issue one at this time, as this falls outside of our purview" and that I have to wait until their investigations complete (so sometime in October at the earliest - noting that I first reported this issue to them on 3rd August ) before they can look at this.

I just cancelled the account and have switch to iDrive instead. Lets hope they're more proficient at actually keeping the files they claim to have backed up.

IN RESPONSE TO THE BELOW CLARIFICATIONS:

- The service I subscribed to was one where you keep my files safe and let me download them when I need them. Whether or not you now find my files, 5 weeks or more after I needed them, you have still broken the contract between us, and have fundamentally failed to provide the service I paid for. A full refund is clearly due and has not been made.

UPDATE 3 months later I'm still getting automated emails assuring me they are working hard to find my files. I have to say I'm not convinced and have now ofiically given up on them. If you can't find them in 3 months, what hope do you have! They told me if I cancel my subscription they'll stop looking, which now feels like it might be a ruse to get me to pay another year (though my renewal isn't until next year I have no confidence they'll have made progress by then) so I've cancelled and will move on to a backup provider which actually backs up my files.

I've used LiveDrive for years - both directly and rebadged through various resellers.
It does exactly what I want it to do - it works well (despite a file upload bug that needs support to occasionally resolve). I trust it completely. I rarely buy software preferring using (and contributing) to open source but this is one solution I am happy to pay for.

I have ALWAYS been able to recover any file required - plus accessing everything on my mobile is hugely useful

Long term user of Live Drive - I've had a few issues but support has always been helpful. I've had a couple of times when I lost data on my end but I've always been able to successfully restore from LiveDrive.

I do review things from time to time - if you add new folders, you need to go in and tell LiveDrive to start backing those up as well. Just spend some time and go through all the settings options (including advanced) so that you understand what is being backed up and you can adjust as needed.

LIveDrive has saved me more than once.

Have used Livedrive for years. Noticed that it had failed to save for a period of time. Raised the query with their service desk. Rapid response with a suggestion to resolve, with follow up emails asking if it had worked. You don't often find service desks this effcient. All working now.

used livedrive and backed up for ages did integrity checks every month.
a 8tb hdd failed replaced it restored via livedrive. but had 300gb missing unknown error tried 3x no joy same issue every time. not a reliable backup service feel robbed

Excellent services! Very clearly explained procedures. Recommended!!

Great value for money. I don't know of any other place where one can back up so much data for such a low price.

Managing backup is easy and the upstream is pretty quick for large amounts of data.

I particularly like the facility to stream media to any local client anywhere by setting up WebDav or ftp.

Fast and easy to use.
Wish it could be used a backup tool instead of a normal cloud service (files do not get deleted when deleted from the computer).
I have been asking for a simple feature to be added to the portal where you see the uploaded files. A simple solution of sorting the viewing files does not exist.

Livedrive has been a fantastic cloud storage solution for me. It’s easy to use, reliable, and offers automatic backups that keep my files secure without any hassle. I love the convenience of accessing my files from any device, and the speeds are consistently fast. Their customer support is responsive and helpful. Overall, a great service that I highly recommend!

After 11 years of continuous use, I am ceasing our company's reliance on livedrive, because we no longer can. We have been noticing the failure of random files to fail to upload to backup for about a year now and recently have experienced one of our off site terminals to fail to connect with livedrive. The error message reads 'Cannot connect to Livedrive. Please check your internet connection.' Oddly enough, a Google search using those two sentences reveals zero results. There is nothing wrong with the internet connection (I am using it to write this review). We will now migrate to Microsoft onedrive.

I used Livedrive for 10+ years. In the early years, they were a good choice. Integration with windows explorer and sync between multiple devices. But later on, I started discovering not all files are kept on Livedrive, and their tool is not detecting that. So, because of the huge amount of data, it is not easy to check how many times this happens. Well, I know now. I lost 10% of my data. They have been "studying" the problem for more than a year. This was just to keep me going AND paying. Then, they concluded is was because the file never reached them. Well, that is easy, my computers are always online, at university, at work. Time enough to upload. But it is their tool that failed to upload. A LOT OF DATA LOSS. installed Onedrive, microsoft is now way ahead of them, much more features AND cheaper. Livedrive is a sinking ship trying to get still as much money as possible. Stay away.

I cannot access my account. Despite many emails I have not received an answer or was contacted. I cannot call because my english is not good enough for a telefone call. I am a customer since 2019 and because of the above I want to cancel my account. My payment is due 10th of April, but I don't want to pay anymore for this horrible service, which is non existent!

Something has gone wrong at Live Drive. They used to be a respectable company but now they are a bucket shop.

I received an email saying my account would 'auto renew' when the contract ended in 1 month's time. I decided to turn off 'auto renew' so that I could think about whether to renew or not. However, there is no option to turn off auto renew...hah!

In the email they had sent me there was a link to 'cancel'. I went through that process assuming the account would be cancelled at the end of my paid-for term. Nope, it cancelled immediately. They revoked my login credentials and, presumably, deleted all my data. And they will not respond to any emails about the issue.

Can't put 0 star ? hm... too bad. 1 is too many.
Since 2016, I reinstalled AirLiveDrive about twice or thrice a year, just to see if it got any "better" (aka if it worked at all).
But for the last 8 years (!!!!) AirLiveDrive managed to connect to my 16TB MEGA cloud about... 2 times. And even then I could never open a file, any file. And it stopped "working" in a minute anyway.
Only thing you get with AirlLiveDrive is : "Error connecting Mega". And that's all. No log. Nothing. Good luck with that....

Because of that, I have to pay 30 bucks a year, and use Raidrive, which never failed me once (worked perfectly with Dropbox GDrive then MEGA, the three storages I used along the years).

Sincerely sorry for all the gullible who gave money to those AirLiveDrive crooks who have been advertising for 8 years a mapped access to MEGA that clearly NEVER WORKED.

No issues. Like others have stated lacking some features but gets the job done.

BE WARNED
Laptop purchased through CURRYS TAMWORTH...
I never agreed to automatic renewal of a backup ... in the first place ... and made this point to CURRYS at point of purchase that I did NOT want AUTOMATIC RENEWAL

Somehow ... . CURRYS HAVE IGNORED THIS and these people LIVEDRIVE .. WHO ARE NOT PART OF CURRYS GROUP LTD ... UNNERVINGLY ... Are taking the money out early next month ..... for a second year ... thought I had stopped it last year through my credit card company

TRY TRAWLING LIVEDRIVE WEBSITE ... THEY MAKE IT IMPOSSIBLE TO GET IT STOPPED.
TRIED CURRYS ... NO JOY THERE

i am advised to change my Credit card to get it stopped

IT SEEMS THIS IS A WELL KNOWN ISSUE ... MAKING CURRYS CULPABLE IN USING THESE PEOPLE

*** ZERO STARS *** I can finally review this AWFUL, DIRE, DREADFUL company. Now that I have finally got rid of them, it took them MINUTES to delete my account -- no warning -- no message. JUST GONE. These people are not only incompetent but HORRIBLE! I have been FIGHTNG / PLEADING / BEGGING / BESEECHING them to recover lost / non-uploaded / "corrupted" files -- FOR YEARS. I have had over 1000 files (including IMPORTANT LEGAL DOCS and chapters of a PhD thesis) which have "not been uploaded" (and so lost -- FOREVER!). Don't be fooled, though. Of the tens of thousands of files "uploaded" -- I cannot estimate how many are "corrupted" (in my case, PDFs and DOC(X)s files). They APPEAR there -- but, you try to open them: Absolutely F****D -- and USELESS. I have been made mentally and physically ILL by my experiences with this shower!

Within 10 mins of filling in the form saying I want to quit ~~ Then I get a popup saying "account not found." Presumably they are "deleting my data" -- as if I had not downloaded all this first -- DESPICABLE!!!!! I CANNOTBELIEVE HOW UTTERLY TERRIBLE these people are!! *** PLEASE BE WARNED """

*** PLEASE -- all those who say "wonderful" -- DO NOT WAIT until YOU have a disaster that really screws you over.

*** I WOULD NOT COMPLAIN LIKE THIS if I had not been treated AWFULLY and had a TERRBILE, PAINFUL, NASTY experience.

The image at the top of this review is a screenshot of the Windows Explore window. I have pointed at the "L" drive ("Livedrive") and searched for files ending in "ld" (that is ones NOT uploaded) -- this shows a TINY portion of the over 1000 files LOST forever due to "not uploading". PLEASE BE CAREFUL -- HOW DO YOU KNOW that they've "not uploaded"? Are you supposed to TEST EVERY file EVERY time you change and resave? It HAS BEEN A NIGHMARE. TRULY!!!

Here is my (completely genuine and honest) "leaving message." DO NOT IGNORE: WITHIN MINUTES, my account has been "disabled" / "deactivated" / "deleted" ~~ THIS IS the MOST VILE, UNFAIR, and UNBUSINESSLIKE BEHAVIOUR I can POSSIBLY imagine.
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I've been asking for help with

(1) non-uploaded files
(2) lost files
(3) corrupted files

for AGES. Check your records.

All I've received is the most unprofessional "brush-offs."

LOSS of MANY files has caused me heartbreak, as well as mental anguish. Loss of chapters in a PhD thesis has made me ILL.

I have wasted LARGE amounts of time trying to recover data that should just "be there." All to no avail. Your "technical team" sends messages such as:

"With regard to the investigation itself, we have added your account to a tool we have in place that will search all of our servers to determine the status of the files on your account. This can be a lengthy process depending on the amount of data, as soon as we have an update we will contact you.

~~ A "lengthy process" indeed ~~ NO ONE has contacted me with an "update" AT ALL.

In my experience, Livedrive is an ABSOLUTELY AWFUL, ABYSMAL and USELESS service provider.
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UPDATE: 31/10/2023
Ah, the old trick of "we did reply" but it's gone in Spam/Junk.

I HAVE RECEIVED NO SUCH E-MAIL confirming closure of the account, not a minute later, not two hours later.

I restate: I have over 1,000 files "missing". Of those which ARE supposedly there, MANY are "0kB" -- in effect, completely lost.

LIVEDRIVE is -- in my opinion -- based on my experiences -- COMPLETELY UNFIT for PURPOSE. I've been paying £10 a month for years. YOU HAVE LOST MY DATA.

Any then you have unilaterally closed my account. ** I HAVE NOT RECIEVED ANY NOTIFICATION ** A window popped up pretty much immediately after I sent the "leave form" saying "CANNOT CONNECT TO LIVEDRIVE".

All I can say is -- other potential customers -- BE WARNED -- and TAKE HEED!