Livedrive Reviews 

I have used Livedrive for a few years to back up old files. I went to log in today and got the message 'account suspended'. No reason, no explanation, and no means of getting in contact to ask why. Very frustrating.

I have been a client since 2010. As a photographer I use this system as a second archive. I have back ups at external harddisks and on the Livedrive Briefcase cloud. Things didn't run smooth and files didn't get uploaded sometimes. I had to always double check and do it again. There are some holes in my archive, but not of the things I double checked. But the big problem now is that Livedrive lost the uploaded files now too. I mean I uploaded photos, it has been confirmed all the 27 mb's (example) are there, but it won't download. These pictures are worth money and my external harddrives are not all alive anymore so I have a big problem. I talked to their support for a month about this issue online (no phonecall possible) and they keep saying it is a lenghty process or we are sorry, but I cannot accept this. I see more people have had this issue. Can I get in contact with you? You can sent me an email to: justice232425 @ hotmail.com

Been a customer for almost a decade, I've finally had enough though and cancelled. Yet despite them confirming the account would be terminated and I'd not be rebilled, I have been charged again (along with a 70% hike in fees). They are now not responding to support my tickets, perhaps because I was too honest when sharing what I thought of their service.

The briefcase portion has worked fine in general and I had thought the backup portion was working fine, although it seems it hasn't been and I've been paying for a service that doesn't work for 10 years.

Recently I tried to restore all my device backups and was unable to do so, software would just hang and rarely do anything. I obviously contacted support, who rather than actually try and resolve the issue just fobbed me off with excuse after excuse after excuse. Couldn't even be bothered to perform the most basic troubleshooting.

They even trying to get out of assisting by saying that the T&Cs stated these files shouldn't still be in the backup system as the devices they were backed up from up were no longer connected to Livedrive (Which completely defeats the point of a backup service!!!!) Well they had died a death, so of course they were not. The T&Cs didn't state that when I signed up, nor did they ever notify me about any changes to terms and conditions. My files were clearly there in their system, they just couldn't be bothered to help. I managed to restore a subset of my data, after troubleshooting issues with their software myself, but haven't been able to obtain everything.

Even if the software was functioning properly, it won't allow a bulk restore of a devices files, you have to go and restore individual folders which is a horrendous experience and quite frankly ridiculous for what is meant to be a modern piece of software.

If you are a current Livedrive customer, I'd recommend checking you can actually restore your backups and then move elsewhere ASAP, espcially if you are a business.

If you are thinking of becoming a Livedrive customer, just don't and save yourself the time and hassle.

I've ended up using Cloudberry Backup Free alongside an AWS S3 bucket and I've replicated their backup service for about 10p per month of storage charges (yes, 10 PENCE) for what Livedrive now want to charge £14 a month for (and their service doesn't even work properly!)

I've been a customer of Livedrive for a decade and in the past it's been keenly priced, especially the 5-year subscription option. Now that's gone, and at next renewal I'll now face a 169% increase in cost per year. 'abyss' commented in May on an almost doubling in price - this is not far short of a tripling!

They can't blame this on Brexit, the Russians or global warming. Storage isn't getting more expensive. And it doesn't need too many costly humans demanding 10%+ pay rises to upload my data.

As someone else has commented, these sharp hikes in charges now make Livedrive's offering very poor, and I'll be looking elsewhere when my subscription runs out.

They also REFUSE to take an account off of auto-renewal. Even Norton who always seem to do everything possible to grab more customer ££ allows you to turn that off. There's a sharp business practice for you!

And I see they never respond to any of the comments here about these price increases. It's all just corporate greed. A sorry loss of a once great, good value company.

Have had no trouble with this site at all.

Livedrive is way overpriced and when i wanted to cancel after a couple of years i called, i sent countless emails requesting cancellation. No response, it was only when the credit card expired that my subscription finally got cancelled. Sharp practice by Livedrive. AVOID

I've been a user of Livedrive backup for several years. The service is reliable and good value. The feature set is however limited and encryption of files at rest would be a desirable feature. The frequency of updates to the desktop client is also disappointing with currently over 11 months since its last update. My current plan expires early next year and for the first time I might consider moving away to an alternate service with better features.

Sharp hikes in their subscription charge, with a simultaneous reduction in benefits make Livedrive's offering very poor. Uploads are extremely slow and I have not tested data recovery

Livedrive is supposed to keep your files safe and secure online. Well unfortunately it fails to even do this, as I have lost 100's of files, some of they important tax and accounting files and 18 months plus later they are still not recovered.

Use at your peril.

If I could give less than one star I would, as they simply don't do what they are designed to do.

I’ve used Livedrive for years and I love it! I can save data from more than one computer. It’s so helpful.

My Mac mini M1 has crashed a lot when Livedrive starts

good performance and good backup software.

I had a serious problem with my laptop recently with a motherboard meltdown and hard drive corruption.

My understanding was that with my longstanding subscription to LiveDrive all was fine and I just had to restore onto my new computer.

Sure, for standard files such as .docx, .xlsx, etc. but for any shortcuts, exe files, etc. nothing was saved. I lost hundreds of precious files I had in my download folder plus lots of cool utilities that I have no way of relocating easily on the web.

Not happy with you guys. This is NOT a backup service.

No fuzz, just working

I've been a customer of Livedrive for many years now, firstly via a reseller (Monster)then the reseller up'd the price too much and so I dealt direct with Livedrive. The software is very easy to use, I've been saved several times by using the backups. The pricing is very competitive and the service is very good, not that I've had much call to contact them over the years because its always worked just as it should. All in all highly recommend.

Livedrive has been reliable, secure and a reassuring. I prefer to keep my work files updated here than anywhere else.

I have backed up all my precious data, photos especially, to Livedrive for almost a decade. It's easy, automatic and priced nicely. I have never needed the backup, but the security of knowing that everything is not only duplicated for safety's sake but also available to me wherever I am is invaluable.

The 5TB briefcase is really a highlight (ProSuite), I love it.