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Live in the Light Reviews 

1,187
•
TrustScore 3.5 out of 5

3.7

Beauty & Well-being
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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and genuine nature of the products, often noting their effectiveness. Many also appreciate the careful and beautiful packaging, mentioning attention to detail and pleasant surprises. Several consumers experienced fast and efficient delivery, with orders arriving quicker than expected. However, some customers also noted significant dissatisfaction with customer service, citing dismissive and unprofessional responses. Many reported issues with delivery, including delayed orders, missing parcels, and a lack of proper tracking. Problems with orders also arose, such as receiving faulty items or difficulties getting refunds for out-of-stock products.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting significant issues... See more

Order

Users describe ambiguous interactions with order processing, with many reporting significant issues such as... See more

Customer service

Clients share negative opinions on customer service, frequently reporting dismissive, condescending, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as good, genuine, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,187)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent! The products I purchased are wonderful. I really appreciated that the packaging, including the sticky tape, was all plastic free.

November 14, 2023
Rated 5 out of 5 stars

Amazing product range

Amazing product range! Very happy to find a British company stocking Living Libations products. I've been wanting to try a few things for a while so made an order and it arrived so quickly, and very carefully packaged. I was so impressed that the next day I made another order as I loved the products so much. The service is so great I will keep returning. Thank you!

November 7, 2023
Unprompted review
Rated 3 out of 5 stars

Pump issues Seabuckthorn oil

I bought Living Libations Seabuckthorn oil. The pump didn’t work from the get go. The company were friendly on contact and said they’d send a replacement pump. I assume this is a common problem since they have spare pumps. Unfortunately the pump arrived floating freely around in a jiffy bag, no sterile packaging - not impressed.

November 1, 2023
Live in the Light logo

Reply from Live in the Light

It's not a common problem but it does happen occasionally, although we have been using the products for years and never experienced it ourselves. We stock all sorts or lids, pumps etc. as things fail, get damaged in transit and people drop things on opening their box. As a small company we can't just replace with full products so it's common sense to hold these items. With regard to sterilising the pump, we don't have the facility to do that but you were quite welcome to do it on arrival.

Rated 5 out of 5 stars

Excellent

I have ordered twice from this company and never dissapoints, super fast delivery, great package and love the lovely cards with the messages. Brilliant will back soon again

November 9, 2023
Unprompted review
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Rated 5 out of 5 stars

I love live in the light

I love live in the light! They have a fantastic range of natural products. You get a cute little message card in your package, delivery is always quick and to top it off you can collect reward points!

October 22, 2023
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Rated 5 out of 5 stars

Would recommend to friends

This is a great place to buy Living Libations products, I had a very good expirience with my order:

- Great prices
- Fast delivery
- Eco packaging
- Wide range of Living Libations products

October 17, 2023
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Rated 5 out of 5 stars

This is my favourite website ever

This is my favourite website ever. I am so delighted that live in the light stock living libations which is my favourite skin care products. I am very sensitive to products and only put organic pure products on my skin.
It’s such a treat to see how much lovely things they stock.
Delivery is very fast and I love the little card they pop in.
Thank you live in the light!!

October 5, 2023

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