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Kindred Reviews 184

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and user experience, finding the process easy and well-thought-out. Many appreciate the professional cleaning services provided before and after stays, and the helpfulness and professionalism of the staff. People also enjoy the sense of community and the opportunity to connect with like-minded travelers. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be higher than alternatives. There were also mentions of issues with the website and a lack of flexibility or support for homeowners in certain situations. A few people reported negative experiences with guests, including issues with guest conduct, leading to concerns about host protection and the resolution process.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the responsiveness and... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's ease of... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Price

Clients share ambiguous opinions on price. Many customers find the service affordable, allowing them to stay... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express satisfaction, highlighting it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

I’ve only begun hosting and traveling through Kindred recently and so far, it’s been a great experience. The Concierge is helpful and quick to respond to any concerns or requests. I love that they... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more

Rated 5 out of 5 stars

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been re... See more


Company details

  1. #3 of 3 best companies in Homestay
  2. #6 of 11 best companies in Holiday Accommodation Service
  3. #14 of 43 best companies in Travel Aggregator
  4. #5 of 11 best companies in Vacation Home Rental Agency
  5. #8 of 26 best companies in Vacation Rental

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great app

Great app! I've hosted a few times now and will be using my credits a lot this summer. I love being able to interact with guests before booking and highly recommend this app. Oh also love the cleaner feature!

April 22, 2026
Rated 5 out of 5 stars

First experience with KindredIt

It was my first time using Kindred and I really enjoyed this experience. I’ve already recommended the platform to my friends, cause it’s extremely convenient for regular travelers.

April 22, 2026
Rated 5 out of 5 stars

It’s perfect

It’s perfect! There’s no other way to describe this company. It’s exactly the way I want to travel and live life. Let’s keep sharing and caring people. Solidarity and kindness wins

April 22, 2026
Rated 5 out of 5 stars

Highly Recommend

I’ve used kindred for 3 years now, hosted many people in my home and stayed at others. Kindred has the best costumer service I have EVER dealt with. Highly recommend this app every time.

April 21, 2026
Rated 3 out of 5 stars

Cool but not sure it's worth it, cleaners are bad

The idea is cool but not always worth it, especially as you rent your home, are compensated in credits but then still need to pay to travel elsewhere. Yes, it more affordable travel but it's still a cost that doesn't seem very fair if you're renting your home out but still pay to travel. Our biggest complaint: When we hosted the Kindred cleaners did a bad job, which was disappointing to come home to your place not professionally cleaned properly (toothpaste stains, dust, table not wiped, floors not mopped as promised). They did very little about it and I've lost trust in them. I also wish they sent new privacy stickers with each rental, it's the little things that matter. They do have good customer service and are reactive. It still has some things to work out.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Kindred review

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been respectful and you get your home professionally cleaned before and after too!

April 20, 2026

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