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Kindred Reviews 187

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and user experience, finding the process easy and well-thought-out. Many appreciate the professional cleaning services provided before and after stays, and the helpfulness and professionalism of the staff. People also enjoy the sense of community and the opportunity to connect with like-minded travelers. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be higher than alternatives. There were also mentions of issues with the website and a lack of flexibility or support for homeowners in certain situations. A few people reported negative experiences with guests, including issues with guest conduct, leading to concerns about host protection and the resolution process.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the responsiveness and... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's ease of... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Price

Clients share ambiguous opinions on price. Many customers find the service affordable, allowing them to stay... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express satisfaction, highlighting it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

I’ve only begun hosting and traveling through Kindred recently and so far, it’s been a great experience. The Concierge is helpful and quick to respond to any concerns or requests. I love that they... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more

Rated 5 out of 5 stars

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been re... See more


Company details

  1. #3 of 3 best companies in Homestay
  2. #6 of 11 best companies in Holiday Accommodation Service
  3. #14 of 43 best companies in Travel Aggregator
  4. #5 of 11 best companies in Vacation Home Rental Agency
  5. #8 of 26 best companies in Vacation Rental

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Felt confident leaving my home in a…

Felt confident leaving my home in a trusted guest’s hands while I was way. Came home to a cleaner apartment than when I left!

Kindred staff answered all my
Questions before I hosted my first guest. Excited to use the service to visit a new place.

April 9, 2026
Rated 5 out of 5 stars

Premium Service

The sheets/towels and cleaning service is what makes Kindred stand out. It’s always crazy busy before a trip and getting the cleaning done and beds made is very helpful. Also coming home to a clean house and beds made is necessary and great. The virtual concierge is super helpful too!

April 7, 2026
Rated 5 out of 5 stars

This is a sweet flat in a great…

This is a sweet flat in a great walkable neighborhood. The view is stunning on a clear day. It is quite comfortable. The bed is great. Dani was flexible and easy to communicate with. I would highly recommend it.

April 7, 2026
Rated 5 out of 5 stars

So far so good!

So far so good. Great communication with the app through their concierge service. Thoughtful guests. Very convenient cleaning service who were very thorough.

April 6, 2026
Rated 5 out of 5 stars

We had such a wonderful experience…

We had such a wonderful experience staying in Jennie’s home through Kindred. The entire process was smooth from start to finish, and the home itself was warm, comfortable, and a perfect fit for our family.

One of the highlights of our stay was watching our kids enjoy an Easter egg hunt in the front yard while we sat on the porch taking in the beautiful ocean view. It created such special memories for all of us, and we truly felt at home during our time there.

We are very grateful for the hospitality and care that went into preparing the space. We would absolutely recommend this experience to other families and look forward to using Kindred again in the future for our travels

April 6, 2026
Rated 5 out of 5 stars

We love using Kindred

We love using Kindred, such a great way to travel and feel like a local :) the Kindred team is helpful throughout the process, and my experiences have been seamless in both traveling and hosting.

April 6, 2026
Rated 5 out of 5 stars

I really like Kindred

I really like Kindred. They have built a system where you can feel safe letting other people use your home and have a global network of homes to use.

April 6, 2026
Rated 4 out of 5 stars

Home swapping with Kindred is a no…

Home swapping with Kindred is a no brainer for anyone with an apartment in a desirable location and who travels a decent amount. Stay in homey apartments, make friends, save tons of money. Kindred is generally helpful and responsive as a team, although I did have one very frustrating experience with a policy that felt wildly inappropriate, essentially pushing the cost onto me when it was the host’s mistake had already caused a major travel disruption for me. Overall recommend but feel they could tighten up on some of these issues. I’ll keep my review updated as my experience evolves.

April 6, 2026

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