LiveLend made the process simple and the customer service was friendly and responsive. My experience was mostly positive, though some responses took a little longer than expected. Overall, a reliable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast Efficient Fair and affordable repayments however my only criticism is the policy of rate reduction if credit score rises ....I use Experian and my score had risen several times but my rate remain... See more
Took a loan out with them a couple of years ago. Fast payment, good rates of interest and they reduce your interest as your credit score goes up, which is great. Straightforward, easy management of... See more
I used LiveLend 2 years ago and started with an APR of 18%, during the past 2 years my credit score was growing and accorind to their terms LiveLend always reduced my APR, now dropping to an amazing o... See more
Company details
Written by the company
Say hello to LiveLend. A loan that seamlessly fits into your life today, but is also ready for tomorrow by responding positively to the things we all go through - the good, the bad, the expected, the not so expected... However your life might change, our smart technology means we adapt with you, ensuring you always pay the lowest rate.
Contact info
Wrexham, United Kingdom
- livelend.co
Quite overwhelmed by the service and…
Quite overwhelmed by the service and the speed everything was arranged, my main concern with all lend companies was high interest rates, however I was more that happy with the rates and the fact that they get reduced at times which pleases me, just need to be a good customer, abide by the rules and keep payments on time every time, no worries, I would definitely use Livelend again and also recommend to any of my friends and family, thank you.
August 17, 2021
Unprompted review
Advertisement
Has anyone actually managed to get a…
Has anyone actually managed to get a reduction in interest with livelend? It is not clear on the website but the credit score used to do this is not visible to the public or the same as your credit reports it is an industry one.
Good luck
August 12, 2021
Unprompted review
Reply from LiveLend
Hi Lucie,
Thanks for taking the time to share your feedback. We understand you've been speaking to our support team and they've been reviewing your concerns about your reward eligibility and loan activity in general. We wouldn't want to repeat what they've spoken to you about, or share account specific information but we wanted to confirm some information below. If you'd like to chat a bit more about this, you can always get in touch with our support team again.
In terms of your reduced payments and that impact on your credit file, we agree that this should've been made clearer to you. We understand our support team have spoken to you about this and have shared how they're taking the next steps to put things right for you.
In regards to your feedback about our Reward Loan and your eligibility for a rate reduction, we do explain when customers apply and on our website that we use Equifax credit score data to review you eligibility for a reward. We also breakdown what score this ('management score') and that it's a different score than what you'll see on your credit reports.
We completely understand that it's disappointing to not have earned a reward just yet but we continue to review all of our customers eligibility every three months and so far, we're proud of the product we've created and the positive difference our rewards make on our customer's lives.
As we mentioned, if you'd like to talk in more detail about this, please get in touch with our support team so we can help answer any questions you have.
Thanks again for your feedback.
LiveLend
Great service
August 10, 2021
Unprompted review
Happy customer
I've not got a bad word to say about Livelend. They provide a service my bank could only dream about. 100% customer satisfaction 👌
July 12, 2021
Unprompted review
Easy and Fast
Very easy application and fast payout. Looking forward to improving my credit score to reduce the interest rate on the loan.
July 7, 2021
Advertisement
Great service
July 4, 2021
Unprompted review
Better rates thank other lender
June 30, 2021
Unprompted review
awful experience
awful experience, can't make overpayment or pay off all of my remaining loan early so I am stuck making the original monthly payments
edit: Would like to add, this is due to a fault on their website where when you attempt to make an overpayment or try to repay your whole loan early, after you enter your card details, instead of attempting the payment, you are redirected to the homepage and logged out. I have tried different laptops, browsers, have even tried several different bank accounts, none are working, have also tried waiting a couple of days in between payment attempts which is annoying as interest is accrued daily! Seriously avoid unless you are happy to pay the high interest monthly payments for the duration of the loan term. There is no way to contact livelend other than through 'live chat', the advisors on the other end of this have told me they don't take payment over the phone and there's nothing they can do about their own website not working and are blaming 'their payment partner' ! no apology, no accountability, no attempt to make this right, absolutely useless !
June 25, 2021
Unprompted review
Reply from LiveLend
Hi Susan,
We're very sorry you haven't had a better experience with us recently.
Our support team will try and get back in touch with you put things right and help resolve things.
Thanks for your patience and understanding in the meantime, we hope we can improve your experience as soon as possible.
LiveLend
Advertisement
Brilliant
Great service and a real incentive to stay on the ball with credit score. Well done live lend x
June 22, 2021
It was really perfect and encouraging
It was really perfect and encouraging, I am impressed with your services.
June 22, 2021
Quick and easy
June 21, 2021
Advertisement
Excellent customer service
Excellent customer service. Asked a question and got a quick response which is great. Also very good rates.
June 18, 2021
Easy to use application
Easy to use application, approved fast and money in your account quickly.
June 15, 2021
Advertisement
Was very good and qiuck to reply
Was very good and qiuck to reply. need to have more time to fill in forms as timed out due to questions taking us along time back
June 12, 2021
so quick and easy and a very good deal
so quick and easy and a very good deal, so much better than HP
June 11, 2021
Amazingly quick and easy Loan…
Amazingly quick and easy Loan application funds released same day. Great service!
June 10, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.