The Lively app is mostly easy to use, but could stand to implement a few upgrades. Namely, the constant request for two factor authorization only allows for one phone number, even if there are two peo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly night and day difference between these guys and the competitor I switched from. The site always works, the support agents always pick up, and they aim to be helpful. Their whole system... See more
Company replied
I got sick and tired of the hassles at HealthEquity and transferred everything to Lively. Glad I did, much better experience. No fees if you keep $3K at Lively instead of Schwab. Note that the... See more
Company replied
One of my most satisfying accomplishments in 2025 is moving to Lively. After being with HSA Bank for 21 years I finally decided to get out due to the deterioration of its customer service to an unbear... See more
Company replied
Company details
- #112 of 340 best companies in Software Company
- #14 of 25 best companies in Business Administration Service
- #162 of 247 best companies in Business to Business Service
- #23 of 48 best companies in Investment Service
- #175 of 247 best companies in Non-Bank Financial Service
About Lively
Written by the company
We designed our solutions to take the guesswork out of managing benefits. And our innovative features are grounded in your everyday needs and circumstances.
That’s why our experience is optimized to put you in control at every step. Managing your wellness and wealth takes more than a series of transactions. By combining robust features with unparalleled service, we make benefits effortless, even when your time and energy are limited.
With Lively, maximizing your benefits is as simple as it should be.
Lively is the modern Health Savings Account Provider. Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today.
Make the most of your healthcare savings while working towards your financial goals.
Lively HSAs are free for individuals and families, so you never have to worry about hidden costs.
Put your money to work with peace of mind: Lively HSAs are FDIC-insured* and use bank-grade security.
Support when you need it. Whether you’re saving, spending, or investing, we’re here when you need us.
Lively Health Savings Account
Written by the company
- A Top-Rated HSA Provider
- Lively strives to provide an efficient way of saving and investing for healthcare. Lively believes no one should have to sacrifice personal health for financial health. That's why we want Lively to be free for individuals & families, with our process being 100% paperless and transparent so that all your savings are always secured and ready to go. Saving more for your health has never been easier than with a Lively HSA.See why our Health Savings Account (HSA) is perfect for investing & saving for your future healthcare.
Lively Health Savings Account
Enjoy the Triple Tax Advantage of having a Health Savings Account
Maximize healthcare savings like a pro. Healthcare is complicated, your HSA doesn’t have to be. Lively is simple and intuitive and is designed to help you get the most out of your HSA. Opening a Lively HSA is free for individuals and families.
Contact info
United States
- livelyme.com
Smarter HSAs. Better benefits for you.
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lively
Thank you for your positive review and for choosing Lively! We're glad to hear that you had a great experience with us. - Lively team
Lively's iPhone app works great and the…
Lively's iPhone app works great and the use of my account is easy and seamless.
August 31, 2025
Unprompted review
Only interested in making money.
One of the worst medically involved companies I've ever been involved with. Every aspect of their system that you access has some sort of errors or things that don't work. You get constant declines for your HSA cards and your FSA cards because they refuse to consider things that they said are covered as covered expenses. I switched to a new Pharmacy and they refused to cover any of my medications just because they didn't like the pharmacy. They refuse to fix any issues and they put all of the blame and responsibility on the consumer so that they can save your corporations money. Only interested in making money off of you.
August 25, 2025
Unprompted review
Reply from Lively
We're truly sorry to hear about the difficulties you've encountered. It’s clear that your experience has been incredibly frustrating — especially when it comes to card usage, coverage clarity, and the support you received. We understand how important it is to have confidence in your benefits, and we’re sorry to hear that hasn’t been your experience so far.
We’d really appreciate the chance to learn more and look into this further. If you're open to it, please reach out to our Member Support team at support@livelyme.com or call us at 1 (888) 576‑4837, Monday through Friday from 6:00am to 6:00pm PT. We want to better understand what happened and see how we can help make things right.
- Lively Team
Easy Peasy
Lively has provided easy payments for all of my medical care.
August 18, 2025
Unprompted review
Hassle Free!
The app is simple and easy to use. Lively makes it hassle free when I submit my claims.
August 20, 2025
Unprompted review
Reply from Lively
Thank you for your review! We're so glad the app has been simple to navigate and that submitting claims has felt hassle-free. Making it easier to manage your HSA is what we’re here for. Thank you for choosing Lively! - Lively team
Retirement HSA
Using Lively to manage my HSA has worked well in retirement. Their investment guidance has been beneficial.
August 20, 2025
Unprompted review
Reply from Lively
Thank you for your review! We're so glad to hear that Lively has been working well for you in retirement and that our investment support has been helpful. It's great to know we're meeting your needs during such an important chapter. Thank you for choosing Lively! - Lively team
application was an ease and the website…
application was an ease and the website was simple to navigate
August 13, 2025
Unprompted review
Reply from Lively
We’re so happy to hear the process was straightforward for you. Making things simple is exactly what we aim for, and we’re grateful you chose Lively! - Lively team
Lively is an easy-to-use personal HSA
Lively is an easy-to-use personal HSA that I can keep no matter where I work or if I leave or change jobs. It gives me peace of mind to know that I can still have some savings for health expenses, even in the midst of employment changes.
August 10, 2025
Unprompted review
Reply from Lively
Thank you for your thoughtful review! We're so glad to hear Lively has brought you peace of mind and flexibility — being able to take your HSA with you no matter where life or work leads is a major advantage. We're grateful to be part of your healthcare savings journey! - Lively team
No fee HSA that integrates with Schwab
No fee HSA that integrates with Schwab. Love it!
August 7, 2025
Unprompted review
Reply from Lively
Thanks for your review! We're so glad to hear you're enjoying the no-fee structure and the seamless Schwab integration. Making it easy to manage and grow your HSA is exactly what we aim for. Thank you for choosing Lively! - Lively team
Really appreciated the quick response…
Really appreciated the quick response and professionalism.
Thank you!
Roy
August 6, 2025
Unprompted review
Reply from Lively
Thank you for your review! We truly appreciate your kind words — and we're so glad to hear our team’s professionalism and quick response made a difference. If you ever need anything in the future, don’t hesitate to reach out. Thank you for choosing Lively!
- Lively team
Reply from Lively
Thank you for your review! It’s always great to hear when our platform is easy to use and we’re glad to know your HSA requests have been processed quickly. Thank you for choosing Lively! - Lively team
The transaction was quick
The transaction was quick. I like the ability to attach the documentation in case of tax questions later.
July 21, 2025
Unprompted review
Reply from Lively
Thank you for your review! We’re glad the transaction process felt quick and seamless. Being able to store your documentation for future tax needs is a feature we know brings peace of mind — we’re happy to hear it’s working well for you. Thank you for choosing Lively! - Lively team
Easy user friendly interface that makes…
Easy user friendly interface that makes it easy to manage our HSA. Everything we need all in one place.
August 4, 2025
Unprompted review
Reply from Lively
Thank you for your review! We’re glad to hear the interface makes managing your HSA easier. Keeping everything in one place and simple to use is exactly what we strive for. Thank you for choosing Lively! - Lively team
I’ve been using Lively to manage my HSA…
I’ve been using Lively to manage my HSA since 2020. Awesome customer support, and easy to use. The mobile app is great, looks good, secure and intuitive – provides all the important data points. I’ve used other HSA management systems before and Lively is definitely the best.
August 4, 2025
Unprompted review
Reply from Lively
Thank you for the review! Hearing that you've been with Lively since 2020 and still feel supported and confident in your experience means a lot to us. We're especially glad to know our mobile app and customer support have made managing your HSA smoother and more secure. We appreciate your continued trust and are proud to be your HSA provider! - Lively team
Reply from Lively
Thank you for your review! We’re happy to hear that the simplicity and no-fee structure are working well for you — that’s exactly what we aim to deliver. Thank you for choosing Lively! - Lively team
Excellent!Can’t state enough how easy it was to…
Can’t state enough how easy it was to sign up and to use. I have been so happy with the user friendly website and credit card. I’ve recommended to family members and they have also been really happy with it.
August 4, 2025
Unprompted review
Reply from Lively
Thank you for taking the time to leave a review. It’s great to hear how smoothly things have gone — from signing up to using your card and managing your account. We truly appreciate your support and the referrals to your family! - Lively team
Good Experience
Useful and easy to navigate website.
Integrated well with Schwab.
August 4, 2025
Unprompted review
Reply from Lively
Thank you for your review! We're happy to hear the site has been easy to use and that the Schwab integration is working smoothly for you. Thank you for choosing Lively! - Lively team
Best HSA manager so far!
Everything I have needed support on was solved quickly by a real person.
Can't say enough about how much better this HSA is than any other HSA service including WEX and Optum, etc.
August 4, 2025
Unprompted review
Reply from Lively
Thanks for taking the time to share your experience! It’s great to hear our support team has delivered the timely, human help you needed. We’re proud to provide an HSA experience that feels like a real upgrade and we appreciate you choosing Lively! - Lively team
Trust Lively
I have had a Lively for several years. I have never had any problems or concerns. They offer everything I need in an HSA provider.
August 4, 2025
Unprompted review
Reply from Lively
Thank you for being with Lively over the years! We're so glad to hear you've had a consistently positive experience and that we've been able to provide everything you need in an HSA provider. We appreciate your continued trust! - Lively team
Needs more investment funds available
Needs more investment funds available. IBIT or bitcoin ETFs since HSAs are long term accounts and investments
August 4, 2025
Unprompted review
Reply from Lively
We really appreciate you taking the time to share your thoughts. Having the right mix of long-term investment options is an important part of getting the most out of an HSA. Right now, Lively offers investments through Charles Schwab HSBA and Devenir, which give account holders access to a wide range of mutual funds and brokerage choices.
While bitcoin ETFs aren’t currently available on our platform, we value your perspective and it’s helpful to hear what kinds of options matter most to our account holders. Thank you for being part of the Lively community and for letting us know what you’d like to see.
- Lively team
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