LiveMoor Reviews 

I’m waiting on a refund for an item that was returned to them via Royal Mail. Tracking shows it was delivered to them on 9th March. They ignore all emails and phone calls - these only go to answerphone. I would never buy from them again. I will now have to raise the issue with my bank.

Bought an item. Advised their may be a slight delay and then no replies to any emails for 3 weeks so far. Going to contact the bank

I would be very wary of using this company. I ordered up a Miracle Gro Rotary lawn seed spreader which duly arrived. On the good side it was competitively priced how ever I decided the drop seed spreader would be better for my size of lawn. Despite e-mails and voice messages to customer service requesting a returns number I have heard nothing. Very poor service

No response from numerous emails, voice messages and automated messages, goods should have been shipped a week ago and still nothing. very disappointed.

Placed an order for Curprinol Anti slip decking stain that was, in fairness delivered in good time. However it was not delivered in good condition, there was no paint left in the tin, it was all in the bag and box that the tin was packaged in. I have now emailed 3 times and left a voicemail and not yet had a response. I wouldn't be annoyed too much had I had a response and the item replaced, but the level of customer service is poor - which is a real shame

Absolute joke of a company, I do not recommend using. Ordered 3 cans of Cuprinol Decking oil in Natural Oak. Ordered on the Friday and received my order on the Monday so can not complain about that. However the items colour of 1 of the oils was wrong and 2 of the cans were completely battered as packaging was very poor.

I tried calling the company but nobody every answers. Nobody has ever returned my calls after leaving a message. I emailed them asking to be contacted and have received no response. Companies like this should go bust as they do not care about customers or even completing an order correctly.

They took my money immediately, yet now a month later I have received nothing, and they do not answer the phone nor reply to emails.

Despite all the negativity in the reviews for this company I have to say my experience has been amazing.
Having seen the recommendation to contact Neil in Customer Services if you need assistance, I took the advice and got a response within 5 minutes of sending an email on a Saturday night after 9pm. After a subsequent exchange of emails in the next 10 minutes or so the issue I had was resolved to my satisfaction.
Such outstanding service is rare these days and needs to be recorded

order placed 28/01/26 email from Livemoor confirmed.
nothing received. they dont answer phone at all and no response to emails either
A COMPANY TO AVOID

I placed an order with LiveMoor back at the beginning of January. The order is over £100! I still haven’t received it even though they assured me, by email, that stock was due back in by the end of the following week! I have rung a number of times but there is never an answer just an answer machine telling you to leave a message and someone will get back to you! I have never received a call back!! I am now extremely concerned and anxious.

Update
I have received an email from Tim regarding my order. It still isn’t back in stock and yes I have been offered a full refund. I reluctantly will have to do this as it seems the item will be out of stock for awhile, mores the pitty. Thank you Tim for finally giving me some clarity.

Believe the experiences of the customers, don't believe the company gaslighting about 'paying to remove negative reviews'. I have not received my order. There are many other review sites that say the same they can't use that excuse on every website that says the same thing from buyers. We don't want to see businesses to fail, we just want our item, which didn't happen, nor a response.

The company wrote a response which sounds like it could be factual. Trust pilot has a subscription that provides benefits such as being able to simply highlight their favorite reviews . However subscribers to Trust pilot can't get a review removed unless it unlawful content such as doxing the owners private living address etc)

I thought the price was too good to be true, trust your gut. This is DARVO, (Deny, attack, reverse, victim, offender.) A tactic used by those wanting to avoid accountability for time wasting which is what this company does.

I ordered a product from Livemoor to start on some new product development. Unfortunately when the package arrived the paper packaging was torn. I decanted the good Into an appropriate jar.
The documentation and paper packaging did not give any useful information about the product, such as batch number or best before date.
Furthermore, I went back to the website to get the MSDS and CoA information and could not find anything relating to the goods.
I subsequently emailed the company to request all this information and have received no response. I also tried to contact them via the telephone several times , no response.
I am unable to return the goods as the original packaging is a mess and I’m unable to use this item in any new product development as I am unable to get the necessary paperwork required.
Very disappointed with the customer service and the product documentation. I’ve not tried the product as this would be a further waste without the appropriate paperwork required. I will have to find an alternative supplier.

I placed an order over christmas period, I did expect a bit of delay posting. It was posted promtly asap straight after the New Year many thanks. Good price, good product. I place a another order, #176845 got an email informing me that an item awaiting to arrive with them, did I wish a refund or wait for it to arrive. I said happy to wait. I spoke with a nice lady on the phone, and she said they would dispatch the rest of my order Monday (yesterday). I then got email the item was back in stock. So hopefully now all of my order will be with me before the weekend. Must say extremely good value products across the whole of their site.

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around.

Placed and order for 20kg of Wax on 8th December, the Wax was in stock on the website.
After not receiving our order (#175603 incase you read this Livemoor) , We phoned numerous times and got no answer.
We emailed and finally received a response on the 17th December
Saying "Thank you for Pre-ordering your Wax" It should be in stock week commencing 5th of January."
Caroline offered a refund if this was too long to wait.
We Did not "pre order" The Wax as it was in stock, and they took our Cash. This was too long to wait for delivery so kindly asked for the refund via email. .

We are still waiting for the refund today over 5 weeks since ordering.

We have made Numerous phone calls to Livemoor and sent further emails asking for the refund.. But received no correspondence in return whatsoever.

I understand you had a Christmas break and I understand you are a small business.. I get that.

But guess what.. We are also a small business, and we are £140 out of pocket with no product recieved from you.
I await your email or 'response' on here and more importantly, our Money back. ASAP.

Update:
Refund finally received but only after leaving a review on here.
And as for your response below.. for the record, our order was not a preorder as you claim.
It was in stock, and still showing in stock online 9 days after ordering as I screenshot your Web page.
Please don't lie to try and cover your poor customer service.

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice and my wife has left 2 voicemails and have still not received a response. All I would like is the item I ordered and paid for and some communication on how to do the exchange. If someone in the company reads this review please contact me to amicably resolve this issue.

Thank you for contacting me Tim, I am happy to report Livemoor have explained and resolved all issues. Tim was very polite and professional. I am very satisfied with the outcome.

I am writing a review purely to try and get a response from the company. I placed an order on 9/12/25, a Christmas present I might add. It still hasn't arrived and I have emailed 3 times and not had a response. I've called so many times I now know the telephone number off my heart but no-one ever answers. No-one has responded to my voicemails either. I can see someone from the company has replied to some of the negative reviews in the last week so PLEASE can somebody respond to me.

The delivery timeliness was very good, however, as a purchaser of quality frankincense I immediately noticed it wasn't good - the small pieces mixed with something I don'trecognize and the scent gave it away - not as pungent as the "real sacred resin". I'm not bothering about getting a refund as it wasn't that expensive (I sampled with 100g). My concern is the quality. I use this product for my business. Unfortunately, I won't be purchasing again.

I’m really disappointed with this experience, especially as I’ve had nothing but excellent service from this company when ordering through their Amazon shop. Amazon orders are usually same-day dispatch with next-day delivery, which is why I trusted ordering directly from their official website this time.

The item showed as in stock on the website, so I expected a similar level of service. Unfortunately, that hasn’t been the case at all. It’s been some time since I placed the order, and I’ve received no dispatch update, no communication, and no response to multiple emails. I’ve also tried calling, but there was no answer.

At this point, I can only assume the item may actually be out of stock, which is frustrating in itself. If that’s the case, I would have appreciated basic communication to let me know, or at least the option of a refund. Instead, I’ve been left chasing with no response, which isn’t acceptable.

Had I known there would be delays or no stock, I would have ordered elsewhere. This experience is a complete contrast to their Amazon service and has been very disappointing.

Edit: to the response.

This review is not about staff taking a Christmas break. Everyone is entitled to time off. The issue is communication and transparency. At the time of ordering, there was no notice that the business was closed and no mention of a reopening date. What I find particularly frustrating is that this review received a prompt response, yet my direct emails have yet to be replied and still left with not knowing what’s happening with my order.

Shifting blame to customers is not the way to go.

On 29 December LiveMoor accepted my order for 60m Hozelock hose reel with 50m Ultramax hose via their website. Order stated DPD next day delivery if ordered by 1pm. Item showed as In Stock on website. I got an automated confirmation of order straight away.
Since then I have phoned and emailed several times but not had any response.
I now see that in response to another review they say “ We have not responded as we are closed from the 23rd until the 2nd”.
I believe LiveMoor have taken my money under false pretences. Had I known they were away I would never have ordered from them and bought an alternative from companies who were working, like Wickes, Screwfix or Argos