I've used Liverpool Auto-care, who are based in Bootle manytimes, it's fantastic to see that their standards haven't dropped. On this occasion, they installed a Wolfbox rear view camera/dash cam and... See more
Company replied
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See what reviewers are saying
I had a problem with the airbag wiring which was a failure for the Mot. I was given a price for a diagnostic and was worried that the price would be too high, but they completed the repair with no ext... See more
Company replied
On the off chance of getting my car's Air con fixed at 15:35 on 10/7/25, the hottest day of the year so far. Straight into a pleasant welcome and immediate "We'll take a look at that now". Advised the... See more
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Brilliant service from start to finish. Dash cam email enquiry Monday, all questions answered very fast and efficiently. Booked in Wednesday, nice warm welcome, car straight in as promised. Excellent... See more
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Company details
Written by the company
AUTOMOTIVE ELECTRICIANS & DIAGNOSTIC SPECIALISTS
Contact info
Unit 13 Maritime Enterprise Park, L20 4DY, BOOTLE, United Kingdom
- 0151 459 4400
- Info@liverpoolautocare.co.uk
- liverpoolautocare.co.uk
4.5
Excellent
75 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic, honest company, who you can trust.
I've used Liverpool Auto-care, who are based in Bootle manytimes, it's fantastic to see that their standards haven't dropped. On this occasion, they installed a Wolfbox rear view camera/dash cam and a lightbar to my van.
If you need any type of auto electrical work, car accessories fitted or just expert advice, give Lewis a call. You will not be disappointed with the service and expertise Louis and his team will give you.
April 21, 2026
Unprompted review
Reply from Liverpool Auto Care
Thanks so much for taking the time to leave this — it really does mean a lot.
We’re made up to hear you’re happy with the work and that the standards are still exactly where they should be. The Wolfbox and lightbar setup is a great addition to the van too.
We always aim to keep things honest, straightforward, and done properly, so it’s great to know that comes across.
Really appreciate the continued support over the years — it doesn’t go unnoticed!
Thanks again,
Lewis & the team
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Took my car today for them to fit front…
Took my car today for them to fit front and back dashcam. Very neat work staff are amazing very pleasant and really look after you would highly recommend this garage
April 7, 2026
Unprompted review
Reply from Liverpool Auto Care
Thanks so much for the great review.
We’re really glad you’re happy with the dash cam installation — neat, tidy work is exactly what we aim for every time.
It’s also great to hear the team looked after you and made the experience a positive one.
Really appreciate the recommendation, and we’re here whenever you need us again!
Airbag Fault
I had a problem with the airbag wiring which was a failure for the Mot. I was given a price for a diagnostic and was worried that the price would be too high, but they completed the repair with no extra charge. I have learned it It is better to go staight to the experts such as these, than others who charge more and do not do as good a job. The staff were very helpful especially kate at the front desk.
March 24, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your review.
We’re really glad we could get the airbag fault sorted for you without any extra costs — that’s always our aim where possible.
You’re absolutely right, going straight to specialists can save both time and money in the long run, so we really appreciate you recognising that.
And we’ll be sure to pass your kind words on to Katie — she’ll be made up to hear it!
Thanks again for choosing us, and we’re here whenever you need anything
6* service
6* service. fast and and great communication what was needed & done… 💯will not use anyone else after experience the great service from this company..
March 23, 2026
Unprompted review
Reply from Liverpool Auto Care
Thanks so much for the amazing review
We really appreciate you taking the time to share your experience. It’s great to hear you were happy with the service, communication, and turnaround — that’s exactly what we aim for every time.
We look forward to helping you again in the future!
Fantastic service from Alex and all of…
Fantastic service from Alex and all of her colleagues. Kept me informed every step of the process in identifying the issues affecting my Alfa Romeo Giulia. I’ve no hesitation in recommending this company.
March 2, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you for your kind review. We’re really pleased to hear you were happy with the service and that Alex kept you well informed throughout the diagnostic process on your Alfa Romeo Giulia. Clear communication and keeping our customers updated every step of the way is something we pride ourselves on, so it’s great to hear this was your experience.
We really appreciate your recommendation and look forward to helping you again in the future if you need us.
Kind regards,
Liverpool Auto Care
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An absolutely brilliant and trustworthy…
An absolutely brilliant and trustworthy company. The staff go above and beyond to provide an amazing service. Special thank you to Lindsey and Greg. Highly recommend!
February 12, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your kind words — it truly means a lot to the whole team.
We’re delighted to hear you had a great experience with us. Lindsey and Greg will be especially pleased to see your feedback I’ll be sure to pass this on to them.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Liverpool Auto Care
Car had an electrical problem
Car had an electrical problem, dropped the off had a full diagnostic check they ordered the part and fixed the fault.
Can’t fault the staff very helpful and friendly, I was kept informed on the progress I would highly recommend them.
February 12, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your kind feedback
We’re really pleased we could get the electrical fault diagnosed and resolved smoothly for you. Keeping our customers informed every step of the way is really important to us, so it’s great to hear the team looked after you well.
We truly appreciate the recommendation and are always here if you need us in the future.
Team LAC 💙
Electrcal
I have used this company a couple of times always happy with outcome would highly recommend them
January 21, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your continued support. We’re really pleased to hear you’ve been happy with the outcome each time. Your recommendation means a lot to us, and we really appreciate you choosing us again
Fantastic service
Fantastic service. The team thoroughly inspected my car and rectified the issues-even going above and beyond and undertaking a free health check. I was impressed by the dilligence, that i even had them install a reverse sensor. They were very honest about a reduction in the cost, origionally quoted.
Very positive exoerience at very reasonable prices from professionals who wont try and spin a yarn.
January 9, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you very much for taking the time to leave such a great review. We really appreciate your kind words.
We’re pleased we could help get everything sorted for you and that you found the complimentary health check useful. Honesty and transparency are really important to us, so we’re glad that came across.
Thanks again for choosing us and for the recommendation — it means a lot to the whole team.
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Extremely quick and efficient service
Extremely quick and efficient service. Very friendly staff, too. I will definitely be using them for all campervan work in the future.
January 7, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your kind feedback — we really appreciate it.
We’re delighted to hear you were happy with the service and found the team friendly and efficient. It means a lot to us, and we look forward to helping with any campervan work in the future.
Thanks again for choosing Liverpool Auto Care!
Misfirering
I took my motorhome in for a diagnostic, misfirering. Already had a diagnostic from RAC, they said it was a electrical problem. The RAC said the test on the injectors shown that all 4 gave similar reading. You did another diagnostic and said it was the injectors, but you couldn't fix it. I inquired about a service, I clearly stated not to do the service if you cold not fix the electric issue. You reduced the diagnostic price, but charged me for a service. What is the point on doing a service on a van that is running on three cylinders. Once again a did ask for a service, only if you fixed the issue, which you didn't
January 5, 2026
Unprompted review
Reply from Liverpool Auto Care
We’re sorry to hear that you were disappointed with your experience and apologise for the frustration this has caused.
It’s clear from your feedback that expectations were not fully aligned, and we’re sorry that this wasn’t handled as clearly as it should have been. We take comments like this seriously and use them to improve our communication and processes going forward.
We’d really welcome the opportunity to speak with you directly and understand your concerns in more detail. Please feel free to contact the office at your convenience.
Kindest regards,
Katie Willis
Business Administrator
Liverpool Auto Care
Absolutely outstanding service
Absolutely outstanding service! I brought my parents car in with an indicator fault . The team was professional, knowledgeable, and took the time to explain exactly what needed to be done. The work was completed on time and at an extremely fair price. My parents car is running like new again! I highly recommend them to anyone looking for honest, reliable auto service. Will definitely be returning for all my future car maintenance needs! happy new year to an amazing group of staff
January 6, 2026
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for taking the time to leave such a lovely review — it really means a lot to the whole team.
We’re delighted to hear you were happy with the service and that everything was clearly explained and completed on time. Knowing your parents’ car is back running as it should is exactly what we aim for, and your recommendation truly means a great deal to us.
Thank you again for your kind words and support. Happy New Year to you as well — we look forward to welcoming you back in the future!
Five star
Great service, fast, reliable, fantastic customer service a reasonably price, I will definitely use again.
Thank you
Liverpool Auto Care
October 30, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you for your great feedback. We’re really pleased to hear you found our service fast, reliable, and reasonably priced, and that our customer service stood out to you.
We truly appreciate your support and look forward to welcoming you back again in the future.
Thank you for choosing Liverpool Auto Care.
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Excellent Service
Excellent service from this company from my initial email to the Ghost product being fitted to my vehicle was 100%. I would have no hesitation recommending Liverpool Auto Care. Staff friendly, explained everything to me on how to use the product
October 29, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your kind feedback. We’re delighted to hear that your experience — from your initial email through to the installation of the Ghost system — was excellent. Our team always strives to make the process clear and straightforward, so it’s great to know you felt well supported throughout.
We truly appreciate your recommendation and are pleased that our staff were able to explain everything with confidence and clarity.
If you ever need any further assistance or have questions about your vehicle or the product, please don’t hesitate to get in touch.
Thank you again for choosing Liverpool Auto Care.
Complete rip offs
Complete rip offs. Told my diagnostics would be £65 but they stretched it to 1 and a half hours even though it sat outside for around 25 mins and then charged me £111. The staff was very snotty I would never return to this place. There are much better places out there just Google
October 21, 2025
Unprompted review
Reply from Liverpool Auto Care
Hi Paul
We’re sorry you feel this way. Our diagnostic rate starts from £65 + VAT per hour, and your invoice covered 1 hours of diagnostic testing and fault tracing, not just parked time. Every minute is logged via our workshop system for transparency.
Our staff remained courteous throughout, and we always aim to provide a professional, detailed service that helps customers avoid unnecessary costs.
If you’d like us to review your visit, please reach out at info@liverpoolautocare.co.uk.
Great service
Alex the receptionist was so helpful
Nothing was ever a problem and she could not have been more helpful with every aspect of the car repair.
Great communication throughout
October 6, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your kind words! We’re really pleased to hear Alex looked after you so well and kept everything running smoothly. Clear communication is something we really value, so it’s great to know this came across.
We’ll be sure to share your feedback with Alex — she’ll be delighted!
Affordable, Great customer service Very Professionable
Excellent customer service affordable prices very professional clean and customer friendly know their vehicles will definitely use their services again and highly recommend.
September 24, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you for your kind words. We’re delighted to hear that you found our service professional, affordable, and customer-friendly. It’s great to know that our team’s knowledge and approach made a positive impression.
We truly appreciate your recommendation and look forward to serving you again in the future.
Thank you for choosing Liverpool Auto Care.
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The best service from a garage I’ve…
The best service from a garage I’ve experienced. I had a warning light on my Kia Stinger. I called into the office on the Monday, car booked in for the next day. By the afternoon, they had carried out a regen on the car. As a service was due on my car, they offered to do that, which I accepted. The price was reasonable, all the staff from reception right through too collection were helpful and pleasant. Would highly recommend.
September 30, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you so much for your wonderful feedback. We’re thrilled to hear that your experience — from booking through to collection — was smooth and efficient. It’s great to know our team could help with the warning light, carry out the service, and provide a positive experience along the way.
We truly appreciate your recommendation and look forward to helping you again in the future.
Thank you for choosing Liverpool Auto Care.
Excellent service
Excellent service, really knowledgeable.
Lewis is very fair in pricing and honest, we use auto care regularly and would never go anywhere else!
September 5, 2025
Unprompted review
Reply from Liverpool Auto Care
Thank you for your kind words. We’re delighted to hear that you value our service and expertise, and that Lewis has made such a positive impression with his honesty and fair pricing.
We truly appreciate your continued support and look forward to taking care of your vehicle for many years to come.
Thank you for choosing Liverpool Auto Care.
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Sadly there is no way to give 0 stars. Had my car towed to this garage on the recommendation of another garage who advised they could fix electrical issues, which the rescue company employee presumed was the possible problem. I have never used them before and will not be using them again. I was charged £180 for the car to have a diagnostic and according to the receipt that’s 2 charges for 2 diagnostics. I was informed that there was wiring that needed to be fixed and paid £45 for this, so £225 in total, which I had no problem with if it was going to fix the issue. I had the same issue a couple of weeks prior where the clutch would not engage to start the car and recovery company had suggested it was the clutch sensor which was the issue, and error cleared to start car. I used the car twice after collecting from this garage and was told it was fixed, and on the second time of use it wouldn’t start again with the same error showing. I was seen by a recovery company technician who completed a diagnostic and advised it was the clutch sensor, he got the car started by clearing the error codes. I advised him about the problem “being fixed” and what I had paid for! His words were “you’ve been taken for a ride”. He saw no evidence of any wiring repair and suspects, just like he did, that the error was cleared and the car restarted and I was sent on my way. I was however informed by the garage if it happened again I may need a new sensor (really???). I was also informed I required new breaks and discs, and a new tyre as I had a slow puncture. As I couldn’t get to pick the car up before they were due to close I agreed for the breaks, discs and tyre to be replaced which was a further £600 plus. So after breaking down again and receiving this information I called to complain to the garage and find out what wire was repaired exactly. Receptionist took my complaint and advised the technician would call me to go through this further with me. She had offered for me to return so they could fix it and replace sensor and I wouldn’t have to pay for another diagnostic (well I had already paid for 2), but I would need to pay for the new part. I was called back and although it wasn’t the technician who had worked solely on my car he was involved. He couldn’t apologise enough and advised that they had fixed the prong that was on the sensor as they would prefer to repair a part than replace it to keep costs down for their customers, however this was never explained before and I wasn’t given the option to replace it. This issue is apparently a well known fault with Vauxhall Astra’s so replacing the part would be the only solution to this problem. I was told I would receive a call back for the price of the replacement part and to book me in for my return… this was almost a week ago and I’m still waiting. I have however gone elsewhere and had the part replaced. I have been given the old part and there is no way for the prong to be replaced. Unless they have a magic wand I’m not aware of, there is no way for the prong to be taken off the part so couldn’t have been replaced, as confirmed by the new garage I used. Also, although the tyre appeared to have been replaced I continue to have a slow puncture/PSI reducing daily.
So appears I’ve been lied to, charged for services I’ve not received and a promise to rectify which has never materialised.
July 30, 2025
Unprompted review
Reply from Liverpool Auto Care
Hello Karen,
We are sorry to hear you feel disappointed with your experience at Liverpool Auto Care. We take all feedback seriously and would like to address the points you’ve raised.
Your vehicle was recovered to us with a non-start fault. As standard practice for electrical issues, we carried out a diagnostic procedure to identify any stored or current faults. We would like to clarify that you were only charged for one diagnostic — the invoice shows a single diagnostic fee, not two.
Following testing, our technician identified damage to the connector/prong at the clutch sensor. As is standard, we aim to re-secure connections with components in order to keep customer costs lower than replacing parts unnecessarily. This was carried out in good faith and at a much lower cost than immediate sensor replacement. We also advised you that if the issue reoccurred, the next step would be sensor replacement — which is common with this known fault.
We apologise that we did not get back to you sooner with the cost of the part required. It is currently holiday season and our team is smaller than usual, but this should not have delayed our follow-up with you.
It was offered for you to return the vehicle to us for the part replacement, with no further diagnostic charges, but we understand you chose to have this work completed elsewhere before we could assist.
Regarding the brakes, discs, and tyre — these items were discussed and authorised before work was carried out. If you are experiencing a slow puncture on the replaced tyre, we would be happy to inspect it under our parts and labour warranty.
We absolutely do not condone any form of dishonesty and will gladly review any evidence you have so that we can investigate further with the technician involved. If you could provide us with a copy of the report from the other garage along with the replaced part, we will re-check and respond formally.
Please contact us directly on info@liverpoolautocare.co.uk so we can resolve this matter as quickly as possible.
Liverpool Auto Care
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