Livetruelondon Reviews 

133
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. People frequently complained about unhelpful customer support, experiencing frustratingly long delays when trying to get responses or refunds. Customers also faced disappointing hair treatments, mentioning poorly executed colors, unexpected extra charges, and rude attitudes from the staff. Some reviewers were happy with specific stylists who provided attentive care, professional skills, and great results during their visits. Consumers noted that certain team members listened carefully, understood individual hair needs, and ensured the final styling met their exact expectations. Visitors appreciated feeling well taken care of when working with these particular professionals.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of differing opinions. While some... See more

Staff

Clients share ambiguous opinions on staff, with many praising specific stylists for their exceptional skill,... See more

Customer service

Consumers find customer service to be negative, reporting widespread frustration with slow responses and... See more

Product

Users describe negative interactions with product, expressing deep disappointment over poor hair color and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that reaching out is extremely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Unfortunately, the professionalism of the hairdressers here is non-existent. Not only did they screwed up my haircut but charged me for that. The central office wouldn't answer my emails - I was going... See more

Rated 1 out of 5 stars

Absolutely terrible customer service. Avoid at all costs! I booked a Black Friday deal and in confirmation email, there were no instructions on how to book appointment. When I finally got a response o... See more

Rated 1 out of 5 stars

Do not book here! Absolutely terrible “balayage” which turned out to be streaky orange chunky highlights starting an inch from my scalp. Uneven hair cut and the worst fringe I have ever seen. Went in... See more

Rated 1 out of 5 stars

DO NOT come to any Live True Salon. Their Google reviews are fake. They cancelled appointments on the day and refuse refunds. Worst customer service of your life. Horrific low level styl... See more


1.7

Bad

TrustScore 1.5 out of 5

133 reviews

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1.7

All reviews

(133)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

FEDERICO

Federico has been cutting my hair for a couple years now and does an amazing job every time!

Friendly and relaxed experience!

February 12, 2024
Unprompted review
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Rated 1 out of 5 stars

What a horrible business

What a horrible business. I’m having to pay more money to fix the hair they ruined and are now refusing to fix. The people that work there are vile. Never again.

February 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Federico

Federico, who has an experience of over 20 years, chose a style of my new hair. I am very fussy about the style of my hair. He is very professional and friendly. I can rely on him to choose the right hairstyle for me. But I would also recommend him to anyone who wants their hair done by an extremely professional hairdresser. Thank you

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Federico @ Brixton Live True is 5 star

Federico @ Brixton Live True is my trustworthy go-to for hair colour. Always delivers so have been going to him for years now. Skilled hairdresser and also very personable. He's a star 🌟

February 3, 2024
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Rated 5 out of 5 stars

5 stars for Federico!

I’ve been visiting Livetrue London for a few years now and always been seen by Federico. He is incredible, always knows exactly what I want with my hair, explains everything thoroughly and gives recommendations when I’m unsure. He’s always happy to answer any of my questions. Couldn’t ask for a better stylist and always love my hair afterwards

February 3, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THEM LIKE THE PLAGUE

I would’ve liked to give 0 but sadly that’s not an option. This salon is just a show, they don’t genuinely care for their customers!! They can’t take criticism and do not care about what the customer asks for.

I repeatedly had told them I wanted to go light but the hairdresser Viviane failed to deliver. She didn’t even have the cutesy to consult me and tell me she isn’t skilled enough to give me what I want. When I showed that I wasn’t too happy, she became defensive and started yanking and pulling my hair forcefully when curling it afterwards.

When I told customer service, they made me waste my time to go in again only to tell me they won’t fix my hair. When they failed to provide correct information. Their hairdresser confirmed that she failed to inform me and even then they decided not to fix my hair or refund me. On top, the hair consultant showed no professionalism. His tone was passive aggressive and he made me feel uncomfortable and discriminated against.

AVOID THEM AT ALL COSTS, go to other places! Waste of money. Their discounts are scams too, when you go in they’ll add lots of other treatments and make you pay more.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Frederico the blow dry master!

Frederico is the master of an amazing blow dry and somehow they last for days - unheard of with my fine hair! This is my fourth haircut with him, I initially came because of a great offer but I have stayed because he is genuinely so good!

February 1, 2024
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Rated 5 out of 5 stars

Fedrico is by far the most thorough and…

Fedrico is by far the most thorough and incredible hairdresser I have ever had. He takes so much time to consult with you and work out what you want, and always delivers beautifully. As if that wasn't enough he is the most lovely person. Highly recommended!

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. Professional, on point , friendly service from frederico. Highly recommended if you are in south london

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Federico is passionate

Federico is passionate, skilled, and meticulous. Always leave with an immaculate cut and wouldn’t go to anyone else.

January 26, 2024
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Rated 5 out of 5 stars

Great service every time!

I always have the best haircut at Live True with my man Federico. He understands what I want and he is always so professional. Go and see!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Federico @ Brixton

Federico at the Brixton salon is brilliant. Always does an amazing cut, the best bouncy blow dry I’ve had that lasts and looks natural. Now have my sister coming to him also for cut and balayage. We always have a great chat and the whole experience is a real treat. Couldn’t recommend enough.

January 25, 2024
Unprompted review

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