LIVEWELL Health Reviews 

509
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their welcoming attitude, deep knowledge, and ability to make everyone feel completely at ease. People also appreciate the seamless booking process and highly tailored treatments that effectively relieve stubborn muscle tension and pain. Though some reviewers noted that certain intensive sports massage sessions could occasionally feel physically uncomfortable, consumers still found the overall results truly beneficial. Reviewers frequently discuss the relaxing atmosphere and clear guidance provided, ensuring visitors understand every step of their recovery journey. Consumers look forward to returning for future appointments because the service consistently delivers wonderful results.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting professional therapists who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

User experience

People report positive experiences with user experience, highlighting how every treatment is bespoke and... See more

Booking process

Consumers find booking process to be a source of great satisfaction, highlighting that the entire procedure... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia. They were a crucial part of my success on this challenge, often giving me three massages a day, morn... See more

Company replied

Rated 5 out of 5 stars

Ben knew exactly where to treat and how to massage it. What was even better was as he went along he worked on giving me hip movement and leg extension which has really helped me move again and be able... See more

Company replied

Rated 5 out of 5 stars

I’ve seen Mike twice now for back, hip and hamstring issues, and both times he’s been brilliant. He really knows what he’s doing — he quickly figured out what was causing the pain and gave me prop... See more

Company replied

Rated 5 out of 5 stars

These folk were at the Great North Swim providing free massages to all the weary and achy swimmers and runners. The staff were delightful, in particular, Nicole who totally soothed my shoulders and ca... See more

Company replied


Company details

  1. Sports Massage Therapist
  2. Fitness and Nutrition Service
  3. Personal Trainer
  4. Physical Therapy Clinic

Written by the company

LIVEWELL is the leading Health and Wellbeing company in the UK and Europe LIVEWELL has been providing a high level of health care to elite sports people, the general public, events and corporate clients since 2012. We have over 120 therapists across the UK servicing clients in the way of Massage, Fitness, Physiotherapy, Nutrition and much more. We also provide pre and post event recovery services to over 220 events across the UK and Europe and also provide wellbeing services to more than 450 corporate clients across the UK. With a Head Office based in Birmingham we have a great central location of which we can service all our clients across the UK. All of our therapists are some of the highest qualified sports massage and soft tissue specialists in their fields with a minimum of 3 years university education and degree behind them. The vast majority of our therapists then go on to do a further 1 or 2 years taking their soft tissue specialisms to levels 4 and 5, meaning they are in the best place to help you with your injuries or to help you maintain your sport injury free. With our expertise our clients agree they get the very best service through LIVEWELL for every eventuality they may come across in general day to day life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(509)

93 reviews in the last 12 months

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Rated 3 out of 5 stars

It was my first visit to this clinic

It was my first visit to this clinic. My daughters gifted me a Japanese head massage treatment for my birthday. 🎁

My appointment was booked for 12:30pm. I buzzed the door several times and eventually had to call the clinic. I was told the practitioner was running late, so I went back to sit in my car. About 15 minutes later someone arrived to let me in. The clinic itself was closed when I first entered and felt quite cold.

However, once I went into the treatment room it was warm, cosy, and very relaxing.

Overall, the treatment and experience were lovely. Millie was very polite and professional, and I really enjoyed the session. 😊

April 18, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Baljinder, thank you for the review. I am sorry we lost 2 stars on the timing issue, however to add some context for you, Millie had to attend an emergency mobile visit with one of our elderly clients who had fallen. She wasn't running late, as she returned to the clinic at 12:30 for your treatment time, it was just unfortunate that you attended the clinic 15 minutes prior to your appointment, which in most cases would be a great thing to give you time to relax, fill in any forms etc but on this occasion, just compounded your frustration which we understand. I understand however Millie did extend your session to run over by 15 minutes to make up any time that was lost, which I hope made you feel that we care about the time you have with us.

Rated 5 out of 5 stars

Jess

Knowledgeable and helpful with tips, also missed my appointment and kindly rearranged. Top service

April 9, 2026
Unprompted review
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Reply from LIVEWELL Health

Thank you so much Nimesh! 😊

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Rated 5 out of 5 stars

Will be booking back in!

Will defo be booking back in! It was my first sports massage and Eva made me feel comfortable and she was really informative. It really helped aches and pains I have from marathon training and I felt great after.

February 16, 2026
Unprompted review
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Reply from LIVEWELL Health

Thank you so much Caitlin

Rated 5 out of 5 stars

Relief for Tension Headaches

I booked a massage with Lisa in the hopes of helping relieve tension headaches I've been suffering with, and Lisa did not disappoint! She gave me a neck and scalp massage that has really helped to relieve some of the tension and given me the most relief I've had from it in weeks! Definitely recommend, thank you!

March 25, 2026
Unprompted review
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Reply from LIVEWELL Health

Thank you so much Shawnee!

Rated 5 out of 5 stars

deep tissue massage

I had a deep tissue massage with Josh, I had specific areas that required work, gluten, hamstring. He was very professional and knowledgeable and concentrated on these areas. I woke up the next day feeling revitalized.

March 18, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much for your review Colette :)

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Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable and polite. Arrived on time. Great massage.thank you.

March 17, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much!

Rated 5 out of 5 stars

A little but of calm and mindfulness at home.

Livewell Health was recommended to me by a friend.
Alexandra was friendly, professional and calm and put me at ease instantly. She was very informative and knowledgeable and was happy to answer any questions asked. I felt very relaxed during and after the massage. It was just what I needed, easing some of the back pain I have been experiencing. I will definitely use this service again. Thank you

February 9, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for your review Bronwen!

Rated 5 out of 5 stars

Steve and the team are excellent

Steve and the team are excellent, if you have back pain, shoulder/neck pain or any type of pain im confident they can help you out

February 7, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much ! 🥰😍

Rated 5 out of 5 stars

Lisa was amazing

Lisa was amazing. My first lymphatic massage and I was so afraid of it hurting but it was wonderful. Lisa kept me calm and I was very relaxed in her company

February 17, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Becky! 🥰

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Rated 5 out of 5 stars

Amazing, thanks!

Millie was very good!
She was very thorough with the sport massage, and it was nice to feel so relaxed afterwards!
Thanks

February 14, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Charlotte, thank you so much for such a lovely review 😄🥰🙌

Rated 5 out of 5 stars

Great massage.

Great massage.

Lisa was a lovely, friendly person, that put me at ease, ready for my massage.
Massage was great, I can't say it was relaxing, lol but then it was a sports massage, but my body definitely felt better after it.
I will be booking her again.

January 26, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Suzanne ☺️🙏

Rated 5 out of 5 stars

physiotherapy session

It was my first time using Livewell's services but from the moment I walked through the door, the experience was excellent.
The manager Steve clarified the issues I had been suffering from and after a brief discussion he allocated Leon to undertake a 30 minute physiotherapy session.
The premises were in good condition and Leon took me through preliminary questions and exercises. He also explained what the likely problem was before undertaking the "hands on" section of the appointment. Leon continued to provide continuous
feedback as he undertook the session.

January 30, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Wendy for such a detailed and lovely review. We look forward to seeing you both again soon! :)

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Rated 5 out of 5 stars

Maggie was absolutely fantastic


Maggie was absolutely fantastic! So intuitive and knowledgeable. She guided me through my first ever reflexology session and explained everything too. Brilliant service.

January 17, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Tia! Thank you so much for your lovely review!

Rated 5 out of 5 stars

1st Treatment

I attended today 15/01/26 and received treatment from Steve. I was very sore across my neck, shoulders and arms, although and had restricted movement in my right arm. After treatment which at times was uncomfortable, I felt so much better, I am writing this review 6 hours after treatment and can honestly say that I feel far more comfortable than I did prior to treatment

January 15, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Paul, thank you so much for such a wonderful review ! 🥰🥳

Rated 5 out of 5 stars

I had my first lymphatic drainage…

I had my first lymphatic drainage massage today with Lisa, she was Very knowledgeable and explained how it all worked and also explained what could happen after. She was lovely and I look forward to my next one.

January 12, 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for this lovely review Kayleigh! We are so glad you had a positive experience :)

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