Our new kitchen now affords room that enables both of us to work in, with precious, additional, storage space. The installers were personable, skilled, & hard working, with minimal disruption. It is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a new toilet suite installed and the room decorated. The whole process was fantastic. Alex did a quick and excellent job. He ripped it out and had nearly all the work done is one day. The work w... See more
Company replied
Darren lyons and Adraian, were absolutely amazing 👏 went above and beyond, clean, tidy, professional and made life much easier for me without a kitchen. The kitchen is finished to a high standard and... See more
Company replied
Just had my bathroom completely refurbished by James, the whole team are amazing and friendly and trustworthy in your homes. Tidied up everything each day after finishing. Now love the safety feature... See more
Company replied
Company details
Written by the company
We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.
Contact info
United Kingdom
- 0300 123 8080
- livewest.co.uk
4.2
Great
318 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Livewest
Livewest take their time in repairs work men are rude and grumpy
Housing officers are rude
And when we moved here garden was a state
April 16, 2026
Unprompted review
Reply from LiveWest
Hi Demi, we’re sorry to hear this. Waiting for repairs and being spoken to rudely isn’t the service we want you to receive. We’d like to look into what’s happened with the repairs, our colleagues and the condition of the garden when you moved in. Please contact us via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk and we can discuss this further. Many thanks, Aaron.
Advertisement
Had a complete bathroom re fit.
Had a complete bathroom re fit.
Had a lovely young man call James come to do it and was a completed on time, no mess or fuss.
April 10, 2026
Unprompted review
Reply from LiveWest
Thank you for your lovely review, Emma. We’re really pleased to hear you’re happy with your new bathroom and that the work was completed on time and without any disruption. Providing a smooth, hassle‑free service is important to us, so it’s great to know this was your experience. - Aaron.
Would give zero stats if I could
Would give zero stars if I could, complained several times about the vile tenant you have at 54 wentwood drive in Weston, drug dealing, anti social behaviour, living in a house with zero children because they’ve all been taken away, myself and others are selling as when you have this woman behaving like she does, and cars pulling up all day/early hours for drug deals, enough is enough.
You seem to like this person very much, letting her live in a 3 bed house with no children, joke!!
Myself and several others will be taking this further now, I have instructed a solicitor to deal with this as we are loosing money on our house, many other social housing here are brilliant, kind, courteous and decent, however this vile breed of a person is none of them.
Sort it out live west, before it gets out of hand!!
April 7, 2026
Unprompted review
I had a new toilet suite installed and…
I had a new toilet suite installed and the room decorated. The whole process was fantastic. Alex did a quick and excellent job. He ripped it out and had nearly all the work done is one day. The work was of a professional standard. The livewest people are kind and considerate in my home. Really brilliant
April 10, 2026
Unprompted review
Reply from LiveWest
Thank you for taking the time to share your feedback, Michelle. We’re really pleased to hear that you had such a positive experience and that the work met a professional standard. It’s great to know Alex made the process smooth and that our team were kind and considerate in your home. - Aaron.
A very huge thank you to liza in…
A very huge thank you to liza in adaptations. For her fast and efficient help. Solved my problem within an hour and arranged speedy delivery. Thank you so much. X
April 9, 2026
Unprompted review
Reply from LiveWest
Thank you for taking the time to share your feedback, Julia. We’re really pleased to hear that Liza in our Adaptations team was able to help you so quickly and efficiently. It’s great to know your issue was resolved promptly and that delivery was arranged without delay. - Aaron.
Advertisement
Two great men
Two great men , friendly and efficient, made a lovely job doing the kitchen.
March 30, 2026
Unprompted review
Reply from LiveWest
Hi Johanna, thank you for leaving such a lovely five-star review. We’re delighted to hear the team were friendly and worked efficiently, and that you’re pleased with how your kitchen has turned out. It’s great to know the work was carried out to a standard you’re happy with. Thanks for sharing your feedback with us. - Aaron.
Very nice opratives fitted a lovely new…
Very nice opratives fitted a lovely new kitchen couldnt be happier with the job!
April 2, 2026
Unprompted review
Reply from LiveWest
Hi Trace, thank you for your five-star review. We’re really pleased to hear you’re so happy with your new kitchen and the work carried out. It’s great to know our operatives made a positive impression and delivered a result you’re pleased with. Thanks for taking the time to share your experience with us. - Aaron.
Would just like to say what a lovely…
Would just like to say what a lovely job James Tallemach did fitting our new bathroom,he was very friendly and we didnt feel uncomfortable with him in our home,our bathroom is lovely.Just wanted to give a shout out to give Gavin he was lovely too very pleased with it all.
April 2, 2026
Unprompted review
Reply from LiveWest
Hi Michelle, thank you for sharing your feedback. We’re really pleased to hear how comfortable you felt during the work and that you’re happy with your new bathroom. It’s great to know James was friendly and respectful in your home, and that the whole experience met your expectations. We’re glad you’re pleased with the final result. - Aaron.
House bid
The lettings advisor was absolutely amazing from start to finish. Kept me up to date and informed throughout the entire process. Always happy to answer any questions I had. Very friendly and warm. A pleasure to talk to.
The letting process itself was quick from the first call right upto getting the keys, it was a few weeks. Very straightforward.
Very happy with the service I received. Thank you!
April 2, 2026
Unprompted review
Reply from LiveWest
Hi Ld, thank you for taking the time to share this and for the five-star review. We’re really pleased to hear you felt supported and kept informed throughout the lettings process. It’s great to know the advisor made things clear, friendly and straightforward, and that everything moved along smoothly for you. We’ll be sure to pass on your kind feedback to the team. Thanks again for choosing LiveWest! - Aaron.
Advertisement
Avoid this organisation
Very poor. I have email proof of the lies they tell you.
They are selling shared ownership homes at open market value but not giving full spec as per what the advert shows. When you challenge them for what you paid for they are rude and unprofessional, refuse to give you what you paid for.
April 2, 2026
Unprompted review
Reply from LiveWest
Hi Andrew, we’re sorry to hear how frustrated you feel. We aim to be open and transparent about shared ownership, including how homes are valued and what’s included, so it’s disappointing to hear this hasn’t been your experience. Please contact us directly so we can look into this further with you. We can be contacted via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk. Many thanks, Aaron.
Housing said they would have me moved…
Housing said they would have me moved due to severe adverese effects on my mental health the property has and would have me moved back out before Christmas under emergency measures over nearly 4 months later im still not moved im unable to get mental health support where i live due to the postcodes ive no support familly or friends wise ive no way to get transport i have multiple severe injurys that i need to be at the hospital for yet cant be for alot of the appointments due to the busses ive an emotional support dog and not allowed to get the bus due to my presentations in my mental state being so adverse at times i need help moving i need moving im too unwell being physically isolated and unable to seek my specialist care appointments ive got neighbours harrasing me constantly and dont manage when being stressed unreasonably
March 26, 2026
Unprompted review
Reply from LiveWest
Hi Jamie, thank you for sharing your feedback. We understand that our Housing team is currently supporting you with accessing the choice-based lettings system in your area, which is managed by your local authority. They’re also continuing to explore any other suitable options as they become available.
If you’d like to discuss your situation in more depth, please reach out to your housing officer directly — they’ll be more than happy to help.
Kind regards,
David
I've reported antisocial behaviour
I have reported incidents of antisocial behaviour on several occasions, including persistent noise disturbances, loud music, gaslighting, threats of harm, and concerns relating to domestic abuse. Despite these reports, I feel my concerns have not been properly addressed, and I have experienced what I believe to be a lack of transparency and communication, i was very obviously stonewalled.
In addition residents have received letters threatening outsourcing mantaintance of the same area, with no explanation, which is clearly malicious. I have also received repeated threatening correspondence regarding rent payments, despite being up to date and having no history of arrears.
I am further concerned about the conduct and professionalism of certain staff members, including the housing officer, who are toxic and pretentious which I has contributed to an unhelpful and distressing experience.
October 10, 2025
Unprompted review
Reply from LiveWest
Hi Joseph, we’re really sorry to hear about your experience and how distressing this has been. This isn’t the level of support we want you to feel. We’d like to look into what’s happened and understand the concerns you’ve raised. Please get in touch with us directly so we can work with you to make things better. We can be contacted via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk. Many thanks, Aaron.
New bathroom
I have just had a new bathroom fitted, Sam was very polite, did a fantastic job and left everything clean and tidy. Very happy with the end result. Could not fault him. Thank you
March 16, 2026
Unprompted review
Reply from LiveWest
Thanks for your review, Maria. We're really glad to hear you're pleased with your new bathroom and that Sam made the work straightforward and left everything tidy. It's great to know the result has left you happy. - Aaron.
Advertisement
I have had a new bathroom fitted and it…
I have had a new bathroom fitted and it is beyond what I expected it has been finished to a high level and the workman (Sean)was fantastic told us what was happening every day, what time he would arrive and leave, clean and tidy throughout and very polite and respectful.
Many Thanks
March 20, 2026
Unprompted review
Reply from LiveWest
Hi Lianne,
Thank you for sharing your lovely feedback. It’s great to hear your new bathroom has turned out even better than you hoped. We’re really pleased our team kept everything clear, tidy and respectful throughout the work. Thanks again for taking the time to let us know. - Aaron.
Reply from LiveWest
Thank you for your 5‑star review, Daniel. We’re really pleased to hear you consistently receive great service from us. Your feedback means a lot and helps us keep improving. - Aaron
Pavement slab
Had a gentleman come out a fixed a broken slab at Greenhill Road, Pl99fd, had a chat with him, very polite and professional at his job. The job was done on the 16th March 2026.
March 16, 2026
Unprompted review
Reply from LiveWest
Thank you, Robin, for sharing this lovely review. We’re really pleased to hear our colleague was polite, professional and able to sort the broken slab for you on 16 March. We truly appreciate you taking the time to let us know, and we're glad we could help. - Aaron.
The person that came did a great job
The person that came did a great job
October 8, 2025
Unprompted review
Reply from LiveWest
Hi Elisa, thanks so much for your lovely review. We’re really glad to hear that the person who visited you did a great job. If you ever need anything else, we’re here to help. - Aaron.
Advertisement
So this week I had a new kitchen…
So this week I had a new kitchen installed and I had Sean McDonald and Owen Williams attend . They were both so professional and respectful when it came to tidying up and keeping things safe after they finished each day . I can honestly say my kitchen is more than I expected , it was done / completed to perfection .
They also kept me up to date each day with what was happening and what was going to be achieved .
I had two autistic children in the house and they were nothing but patient and respectful of there needs
March 13, 2026
Unprompted review
Reply from LiveWest
Thank you so much for your lovely review, Leigha. We’re really pleased to hear how happy you are with your new kitchen. It’s great that the team kept you updated and made sure everything felt safe and respectful for you and your children. We hope you enjoy your new space. - Aaron.
House condition survey
Very friendly and cheerful surveyor did my housing condition report.
March 2, 2026
Unprompted review
Reply from LiveWest
Thanks so much for your lovely review, John. We're really pleased to hear your surveyor was friendly and cheerful during your housing condition visit. We want every customer to feel comfortable and well looked after, so it’s great to know this was your experience. We appreciate you taking the time to share your feedback about this - Aaron.
Absolutely love love love my new…
Absolutely love love love my new bathroom, karl Lewis fitted my bathroom, kept me up to date with everything he was doing each day, always asked if I was happy with his suggestions, which I was.. the panelling is so much nicer than tiles.. easier to keep clean, no mouldy grout to have to deal with.im so so happy..
March 2, 2026
Unprompted review
Reply from LiveWest
Thank you so much, Sarah, for your lovely review. We’re delighted to hear how much you’re enjoying your new bathroom. It’s great that Karl kept you updated and that his suggestions worked so well for you. The panelling sounds like a perfect choice, and we’re really glad you’re happy with the finish. Thanks for sharing your experience with us. - Aaron.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.