LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and reassuring during medical scans and procedures. People note that the overall service is highly efficient, with appointments running promptly on time and very minimal waiting. Some reviewers were not happy with the customer service, pointing out long frustrating delays in receiving return phone calls and requested documents. Consumers also mentioned communication issues, unreturned messages, and difficulties getting timely responses to their important inquiries. Visitors experienced problems reaching support lines when assistance was needed before or after their scheduled visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that employees were very friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient appointments and very professional... See more

Customer service

Clients share negative opinions on customer service, highlighting a strong consensus regarding poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting. Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

Rated 5 out of 5 stars

Excellent from start to finish … I accompanied my elderly Aunt for an MRI scan .. quite nervous but was looked after so well

Rated 5 out of 5 stars

I went for an mri scan at living care leeds . I got my appointment for the same day which was fantastic. Staff were all very helpful and lovely . Would definitely recommend.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,400)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Review of LivingCare.

The speed at which the MRI was arranged and reported the same day was incredible. I was very impressed. The facilities are very high tech clean spacious and comfortable. The staff incredibly polite friendly and made you feel totally at ease. The lady who performed my MRI scan (i wish i took her name) a special thanks to you. I initially felt like i was going into a panic going into the scanner but she was so friendly and reassuring. I would highly recommend LivingCare to anyone.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

My appointment went perfect

My appointment went perfect. I was greeted in a lovely reception then shown where to wait before my Mri scan. An extremely polite gentleman then showed me to the scanning room where he asked all the relevant questions before showing me onto the scanner with so much understanding of my acute injury. The
whole experience was a deserved 5*

May 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great place

Went for a hearing test nice place appointment bang on time lovely people , one person stood out for being friendly and knowledgeable Heather Mills is a fantastic audiologist.

May 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service at the Living Care…

Excellent service at the Living Care Group for an ENT appointment for my baby. The staff were all very friendly and helpful and we were seen promptly. We saw Mr Prasai who was fantastic. He put us at ease and explained everything clearly. I would highly recommend.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

I attended the livingCare Sheffield…

I attended the livingCare Sheffield site recently for an MRI. The appointment was completed in a timely manner and the staff explained everything to me throughout the visit. They were professional and polite and made the visit a pleasant experience. Thank you

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly staff, very welcoming.

I visited Living Care 12th May 2025. The building is quite new opened in 2023. The receptionist was very pleasant and the waiting area bright and cheerful. I was only waiting around 10 minutes for my scan and Dave the technician was kind and courteous. Completely happy with my visit. Thank you.

May 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Everyone was so helpful and friendly.

Nice bright and airy modern premises, everyone was so friendly and polite, especially Andy the radiographer who put me at ease and made double sure I was comfortable without rushing and explained the procedure in a friendly professional way. I got the impression that he really enjoyed his work. Having the MRI scan was no problem at all. Also there was ample free parking for patients. 10/10 to everyone involved.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

All scans complete

All scans complete. Lovely ladies answered questions and also got results this morning. Less than 24 hours unlike 24 weeks through normal channels.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

I had an MRI scan

I had an MRI scan. The staff were very kind and efficient. I am a little claustrophobic so started to panic. They were very understanding and calmed me down. They didn’t rush me but waited until I was ready for them to proceed.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

MRI scan …

Very professional was a little worried about what was going to happen but was explained to me and I was put at ease about the procedure

May 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great place

The experience was brilliant. The staff were friendly and helpful. Very straight forward and professional experience

April 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look