Living DNA Reviews 

Living DNA is a great resource for learning g about your ethnicity and finding family through DNA matches.

I really like the lay out of the Living DNA website . It is easy to navigate even for a technophobe such as myself! I also think the regular updates and the new information regarding the possible origins of my ancestors fascinating. I have used several DNA sites and this one is by far my favourite. I am hoping, with new technology, that there will be plenty more to find out in the future and am confident that Living DNA will be able to help with this.

I am very satisfied with LivingDNA's customer service. When I made an error in my application, they quickly emailed me to verify the details. After my response, I received a reply within an hour, and throughout the further correspondence, they continued to respond quickly and accurately. Excellent service!

I am very grateful to Living DNA company, for helping find answers to where my ancestors likely came from, it has given me a better understanding of who I am.

Thank you.

Extremely prompt responses to a number of questions about the kits. Detailed. Helpful. Very impressed.

Clare was very helpful. Legend!

From start to completion my experience with Clare could not of been any better. The response to my queries were always responded to quickly, and my requests were never to much work. I have had my dna tested with a few companies and this is by far the best customer service I’ve had so far.

I had bought a DNA kit for a family member in December for their Xmas. Kit didn’t arrive …contacted their customer services (Clare M)…Courteous and prompt resolution to problem and another kit sent and received before Xmas. Excellent service

So impressed with the speed of reply and a real person being very helpful and so quick in responding to a question sent via the contact form. From start to finish I have found LivingDNA to provide a very clear and easy to use service .. and I am excited to see the results

I ordered an ancestry DNA kit from Living DNA before a postal strike hit Canada. I informed the customer service team that i had not yet received my kit. Their response was immediate (on New Year’s Eve no less) and generous. They are sending me a replacement kit. Outstanding customer service. This is a business that will thrive

Having placed an order I needed to update it with a second kit. I contacted customer support and received a fast response and Clare sorted it all out for me with an invoice and a simple payment. My wife has a kit and she is extremely pleased with her results and support. Overall five star and very happy.

I accidentally put the wrong postcode on my order and Clare was extremely helpful, resolving the issue quickly and keeping me updated on the progress.
Excellent customer service!

I can't believe how helpful they have been. I messed up the first test ( actually I really messed it up). Good news...they sent me another kit in the mail. Unfortunately we have a postal strike at present in Canada. I wait for it with utmost patience as I know that when I do send it in that it will be ingood hands. Thank you.

I was so excited to process my ancestry test that my fingers went haywire, and my freshly swabbed q-tip fell on the dirty chair mat. I emailed tech support. They were prompt, understanding, and gracious and had a replacement kit on its way within 24 hours and at no extra charge!

I uploaded my Family Tree DNA results to Living DNA to get clarity on my Asian DNA, and I was so happy when I saw my Asian results from Living DNA. It was really accurate from what I see and expected, and I was surprised that I not only did I have European ancestry from Ireland and Great Britain, but Finland as well (I am half Asian half European American). I would really recommend Living DNA to anybody, especially if they have Asian ancestry. Living DNA is awesome!

After two months I'm still waiting for my results. Complicated send in.

It is a world-class service and the support is super responsive and helpfull.

Clare responded quickly and provided a solution with ease. Thank you.