LIV Watches Reviews 

249
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the stunning aesthetic, premium craftsmanship, and comfortable daily feel of these timepieces, frequently sharing how many wonderful compliments they receive from others. Consumers consistently highlight the rapid shipping times, secure packaging, and a dedicated support team that always goes out of their way to assist buyers. However, some reviewers were not happy with occasional quality defects or inconsistent customer service experiences during their purchase. A few buyers reported experiencing frustrating mechanical problems such as unexpected time loss, moisture fogging inside the dial, and complicated international return procedures.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional build quality and attractive design of... See more

Quality

People report positive experiences with quality, highlighting the exceptional craftsmanship and attention to... See more

Customer service

Reviewers mention positive feedback about customer service, describing the support team as personable, highly... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, memorable, and stress-free... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders arrive extremely fast and right... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience purchasing my LIV watch. I was referred by a friend and reached out requesting a custom combination and they made it happen that day! Placed order Friday and was delivered Monday... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

The experience of buying this watch was amazing. My salesperson earnest was professional kind and extremely helpful. My husband loves this watch. It is as beautiful in person, as in pictures on the... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(249)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cautious with new company to me, but blown away with the experience!

Ordering from a company you are that familiar with can be a bit nerve racking. I have to say I was blown away with the service and the great quality of my new watch. It exceeded my expectations and I am a watch guy. Great experience overall!

June 25, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear the watch has exceeded your expectations, Chris. Thank you for your kind compliment. 🙏

Advertisement
Rated 1 out of 5 stars

I have looked for sometime for a watch…

I have looked for sometime for a watch which a lume dial I have looked at their website and settled on the gravel 1fully lume but when I received this watch (late) I was disappointed because it turned out that the photos on their site showing night and day was nothing like the watch I revived at night it was a blur if you were lucky no lume at all the photos on their site showing night and day have been photoshopped
This matter is now in the hands of PayPal in their resolution centre
LIV have not responded to their request for information
LIV have offered me my purchase price back if returned in a unused condition according to their policy but as I have worn this watch a couple of times I would not trust them to honour this
So beware the information on their website is not a true representative of the product
I am awaiting to see what response they give PayPal as I hate wasting £760 on a product that is not as discibed

June 12, 2025
Unprompted review
Rated 3 out of 5 stars

Why do only positive reviews get acknowledged

So, I was about to buy a LIV watch when I happened to come here to check reviews. I've rated a neutral 3 not because I have one of their watches but more in regards to the customer service approach. I find it rather disconcerting that LIV's customer service jumps in to say thanks for positive reviews and yet says absolutely nothing to address the concerns of those expressing issues, not even something as benign as ' we are sorry to hear of your negative experience and please don't hesitate to contact us ...'. To me that sends all kinds of warning signals and unfortunately (or fortunately according to some) has led me to keep my powder dry on a purchase.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

First off

First off, LIV still operates as if they are a kickstarter company. Pre-ordered watch on 4/30/25 with expected delivery week of 5/19/25. There has been no self-initialized communication from anyone at LIV with status from day one. Initially I was promised that the delivery window was in track for original dates. I have always had to initiate communication. On 6/10/25 i contacted them again since the revised delivery window had passed. I received apologies with a promise that my watch would be overnighted with expected delivery on 6/12/25. Granted this communication from them was at 3:24pm 6/10/25. I received communication from USPS this morning advising a package will be received on 6/14/25 (not overnight). Details of package show that a label was created at 10:21am on 6/10/25. I don’t care at this point how nice watch may look and operate or about all their positive reviews on Google and online media platforms (they also delete any negative reviews on social media), I’m returning due to poor business practices and unkept promises. For a company that has been in business since 2014 with the launch of their first watch, why only 250 reviews? Suspect to me! I don’t want to do business with a company that lies and is obviously running on a shoe-string budget. Just look at their daily operating hours. Maybe they should change to more than 6 hour work days like majority of businesses in the US.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

I own 3 breitlings and was looking for…

I own 3 breitlings and was looking for a sport watch, wasn’t a fan of the endurance pro from breitling then caught my eye on Liv, and so glad I did… from design to craftsmanship to shipping to customer service… all top notch, give them a try you have nothing to loss with there return policy. I currently have a Gx1 venom & a GX diver 44 mm in ocean blue

May 22, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Awesome Bob. Thank you for the great review and kind compliments. 😊

Advertisement
Rated 1 out of 5 stars

Tried but failed to buy a LIV watch

I tried my hardest to buy a Liv watch having been invited to request a UK military discount code by one of their marketing emails. Enthusiastically I sent them three emails over a couple of weeks but received no response from them despite their invitation to request a code and subsequent plethora of marketing emails. Sadly I will take my business elsewhere. Terrible communication (lack of) unfortunately.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Customer Service

Amazing watch and even more amazing customer service! Highly raccomended!

April 15, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliment, Dario. We are happy to hear you are loving your watch!

Rated 4 out of 5 stars

Hard to read date window 😒

I've been watching this brand for a while and finally decided to purchase one, the new 44mm full lume!
I love absolutely everything about the watch apart from one thing, the date window is very dark as it's a white digit on black background which in normal light is really quite difficult to read.
I can't imagine why they chose to do this instead of a white background and black digit, in my opinion would have been much clearer.
Would definitely have been a 5* if not for this.!!!

May 1, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your watch, Michael. Thank you for your feedback and for being a LIV fan. 🙏

Advertisement
Rated 5 out of 5 stars

I have recently become a watch…

I have recently become a watch collector over the past couple years and by far this is my favorite watch great company to deal with

May 4, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your review and for being a LIV fan, Joseph. 🙏

Rated 5 out of 5 stars

This is my 3nd watch from liv the…

This is my 3nd watch from liv the crafting of there watches is top notch the shipping is super fast Great job

April 22, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear it's your third LIV timepiece, Michael.😊Thank you for being an amazing LIV fan!

Rated 5 out of 5 stars

I've only had the watch for 24 hours…

I've only had the watch for 24 hours but am very impressed with it. Most likely will not be my last LIV watch

April 23, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very pleased to hear this, Pal. Thank you, kindly. 😊

Rated 5 out of 5 stars

Rebel DCC Hornet Yellow

LIV watches are such a great find for me and have been coming upto 18 months now. An American company with the class and pedigree of Swiss Movement engineering coupled with the passion you can veritable feel bouncing off each and every employee within the organisation!
I just had to post and review a watch that unlike my goto Dive watches I've bought, has completely bowled me over as ( heaven forbid ) quartz mechanism.

December 11, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you from the entire LIV team for your kind compliments, Simon. 😀

Advertisement
Rated 5 out of 5 stars

Joy of the GX AC chronograph in (cool gray)

Responsive and prompt customer service. Amazing product -“new cool gray” GX AC automatic chronograph. Solidly built with perfect attention to detail. Functions as well or better of the many (much) higher priced chronographs I own (Breitling, Omega, IWC , Hublot etc). Despite its large size amazingly perfect and comfortable fit on my 7” wrist
My first LIV but definitely not my last

March 14, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We very much appreciate your kind compliments and are happy to hear that you are enjoying your GX-AC Cool Gray. Thank you, Dan! 🙂

Rated 5 out of 5 stars

LIV has excellent customer service

LIV has excellent customer service. Shipping is fast and their watches are packed in a nice box with warranty and instructions. My watch functions as advertised and I am happy with it.A watch with the specs of the LIV GX 41mm Dive watch at the price of $790 is a remarkable value. The fit and finish of my watch is superb. My only criticism would be that I think a watch of this quality should have drilled lugs. I do think LIV makes a fine watch and would recommend them. The current specs with drilled lugs would put this watch in a category in which it literally could compete with any watch out there,even those in the 6 figure price range.

February 1, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and feedback, Leo. We are happy to hear that you are enjoying your GX Divers and the LIV Experience. 😀

Rated 5 out of 5 stars

Ive bought 3 liv watches

Ive bought 3 liv watches , can't beat them for quality and feel

February 18, 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are enjoying your LIV watches. Thank you, David. 🙏

Rated 1 out of 5 stars

Do not waste your money on a LIV watch

Do not waste your money on a LIV watch. Their warranty is garbage. They do not stand behind their product. I washed my hands splashing a little water on the watch. The crown was tight. Water damage occurred they wanted full payment to repair despite being less than one year old. They may look good at first but you're on your own. I had the GX-1.

November 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Decision Made

I spent a year looking for the "right" watch. I looked at Timex to Rolex, and for the features I was looking for, the colors/choices available, and the price point that fit my conscience (budget), LIV was the clear choice. The response, delivery, and ease of set up confirmed my decision. I have received compliments for the look and style, and the color matches my eyes. LOL

November 11, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, David. We are very happy you chose LIV! 😀

Rated 5 out of 5 stars

LIV is a phenomenal maker of the finest Swiss watches

LIV is a producer of one of the finest Swiss timepieces that I own. Including Omegas and TAGs. And their customer service is bespoke- no cookie cutter here. They stand behind their products and actively interact with their customers to create a fabulous experience. This starts with their excellent 2 day express shipping and culminates in a handsome and stunning timepiece.

November 6, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and review, Ashok! We are very happy to hear you are loving the LIV experience.

Rated 5 out of 5 stars

This frog won't croak


I thought the Kermit was a just a GX1 color variant--but WOWZERS--I can't stop grinning. How many smiley buttons cannit push? 1) bezels' screws and recesses, 2) textured bezel itself that's both matte and shiny at once, 3) the perfect green shade of the face, and 4) the case's gunmetal color. The Kermit's robust weight and balanced feel on the wrist add subtle satisfaction. Automatic movement and chronograph function are gravy to me, but no less significant. This baby oozes class AND attitude.

November 6, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving it, Louie. Thank you kindly for being a LIV fan and taking the time to share your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look