LK Fiber doesn't take responsibility…
LK Fiber doesn't take responsibility for any of their relationships, they push communication to me, that is between them and their customers.
They also push communication and quality of work to me, that should be between them and their suppliers.
For me, as a customer it is impossible to see any value in the "service" they deliver.
This isn't about about if their (in bound or out bound) service level agreements are good enough or not, I have no idea - only that they push their issues on me to fix.
Followup:
- I did not order any wifi? Im not even sure what wifi have to do with anything? …Oh you you mean wifi is fiber ? Sorry my mistake, it doesn’t - it is two different things.
- and I get it, you can’t help and I get that I needed to handle that you can’t help - got it, thanks for the call.
Reply from Lkfiber
Dear Daniel,
We are very sorry to hear that you feel we push communication to you. Can you be more specific about your case? We dont have contact with the serviceproviders - where You ordered your wifi product. We only make agreements about where the fiber needs to be installed in the house. Anything regarding the installation in the house and the work outside the house is something you have to talk to Your serviceprovider about. I am very sorry if You feel this is pushing the communication but this is the procedure.
And if You didnt order internet of any kind, then I dont understand why You are in contact with us?
Svar 2: Hej Daniel, Jeg har undersøgt din sag og kan ikke se, at vi har gjort noget forkert. Du er velkommen til at tage kontakt til os, hvis du vil gå yderligere i dybden med det.
Du ønskes en dejlig dag :)
Kind Regards,
LK Fiber