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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and well-made. Many highlight the excellent customer service, describing staff as kind, helpful, and responsive. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and intact. However, some people were dissatisfied with their order experience, citing issues with incorrect shipments or unhelpful customer service when problems arose. A few other people also felt that shipping could be inconsistent, with some deliveries taking longer than expected due to changes in shipping carriers.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of placing orders, quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more


Company details

  1. #12 of 32 best companies in Medical Supply Store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

did not have in stock

May 4, 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Hello Mr. Olson,

We are very sorry that these items were not in stock for you at the time! We do make sure that these items show that they are out of stock before purchasing so you can select another item if need be. We will be getting these items to you as soon as possible. We appreciate your feedback and are always here through email or phone if you have any questions or concerns about out of stock items. Thank you and have a wonderful day! - Heather Jensen

Rated 4 out of 5 stars

Fast shipping!

May 3, 2018
Unprompted review
LL Medico logo

Reply from LL Medico

We are so pleased you are happy with your shipping time! We try our best to get our customers orders out as soon as possible! We are very happy to hear you had such fast shipping! -Heather Jensen

Rated 5 out of 5 stars

LL medico is an excellent company with…

LL medico is an excellent company with a wide range of incontinence products. I would definitely recommend them for anyone dealing with incontinence issues. I'd also recommend they're autoship option to ensure you always have the products you need.

April 17, 2018
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Quick delivery. Gary plastic pants are very well made and fit well.

March 13, 2018
Unprompted review
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Rated 5 out of 5 stars

So happy to have found a place that…

So happy to have found a place that carries briefs in all the sizes we will need for our children, as they grow into adults as well. For families with special needs children, this is a god send.

March 5, 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much for the kind words Roxanne! I'm glad that we could help in any little way possible. We look forward to serving you in the future. :) - Alex & Heather

Rated 5 out of 5 stars

I was disappointed by UPS getting my…

I was disappointed by UPS getting my package late, but the product I ordered is exactly what I wanted and
Works perfectly. I would buy from you
Again and recommended you to others.

March 1, 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you Louis and we're so sorry that UPS had an issue getting your order to you. Hopefully this doesn't happen next time. Thanks again and have a great day! - Alex & Heather

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