LMB Group Reviews 

We had very positive expereice with LMB doing our loft conversion , given we were spending our life savings to do this its was a daunting to trust but in terms of how we were treated from first phone call and the first meeting we had with ricki the sales director we knew we were safe hands , I went to see some local projects and see quality of work

The office team were great in terms of setting up project and keeping all lines of communication with us dealing with party wall and building control

The pre build meeting we met Oliver and the team Ashley who was very good in way they came across the workmanship and all trades were high standard , and the care they had for our house and family and this is what we were told and see from the outset before signing contract

All I can say is big thank you for team and office the watts app group and the roofers were brilliant.

We will miss them all and I know next clinet will be lucky to have them in their house

Thank you

We heard about LMB through seeing there work but also seeing all bannors on scaffolds in area we felt we were looked after from get go by seeing Ricki the sales director put our minds at ease

Then the office made easy work arranging party wall and submitting building control and organising the designs from Arcitect

The build team really cared about the job and our home in terms of how they were very tidy and were excellent workmanship

The whole team and trades worked on our house all knew each other and could tell they worked together a long time the best part for us was seeing stairs go in what transformation to house and made us overwhelmed

I would highly recommend LMB and the office and the watts app group was so helpfull for comuication and Ollie the manager went above and beyond

Thank you for all your hard work

We had an excellent experience with LMB Group for building our loft. Their service was outstanding, and they truly are at the top of their game. Having worked with builders in the past, we could clearly see the difference—they stood out for all the right reasons. It’s no surprise they’ve maintained a strong reputation and numerous ongoing projects over the years. Seeing their work in the area, I always knew I’d get a quote from them once we were ready to proceed. Their sales team was highly informative and demonstrated real expertise in their field.

After obtaining three quotes, LMB Group stood out as the most professional option, offering a competitive price that was mid-range among the quotes we received. We felt confident signing the contract with them.

The project started on time, and the cost remained exactly as quoted—there were no hidden fees. The contract was transparent, and the team working on the build was on-site every day, keeping us updated throughout. Their coordination and teamwork were seamless, functioning like clockwork. Our dormer was completed in just seven weeks and was promptly signed off by building control.

The WhatsApp group and office team, led by Oliver, ensured smooth communication and efficiently coordinated the tradespeople coming to the site.
The final result exceeded our expectations—the plastering is flawless, and the overall finish is of exceptional quality. We feel we received great value for the money spent.

A huge thank you to the entire team involved! We highly recommend LMB Group to anyone considering a loft conversion.

I had my loft done by LMB Group. I would 100% recommend Lee and the team .
On time and on budget .

Warning to potential customers. Their business model is such that they seek to extract as much money from you as possible. The sales pressure is immense, this begins when they send a salesperson (not a builder) to your property, followed by numerous emails and an extortionate amount of phone calls from the owner Mr Murphy. They seek to apply pressure on you with bogus offers and insist you need to make a payment to secure a slot. In fact, if they were actually as busy as the owner states and they completed high quality work there would be no need for aggressive sales tactics to reel you in! Once you pay the 25% deposit, the communication then dries up and they lose interest in you! All the work is sub contracted out and you are asked to make payment to trade suppliers and tradesmen directly. So basically you are paying LMB to project manage your job (or not!).It is quite easy to see the profit margin LMB extract on your project when you look at the payments they ask to be made directly to them!

LMB undertook a project to remove the roof of an existing apartment building to construct an additional 10 flats. This building houses professionals, families, and vulnerable individuals. Despite assurances given about the development, LMB's behaviour throughout the project did not align with these promises, nor with their positive feedback on Trustpilot.
Their actions revealed a significant lack of respect for the residents and their homes, making life miserable for those living in the building during the construction.
Some key issues included:
• Poor Communication: There was a severe lack of communication throughout the development.
• Health and Safety Concerns: Multiple instances of concerning behaviour regarding basic health and safety. Health and Safety is more than just putting up a Health and Safety sign on fencing.
• Lack of Experience: The company demonstrated inexperience in this type/sized development.
• Property Damage: There was damage to residents' properties and the apartment building/area, some of the affected residents were ghosted for several months and attempts were made by LMB to share the repair costs for damages caused during the development work
• Elevator Out of Service: The only elevator was out of service for several months, with no suitable alternative provided for families and vulnerable individuals.
Profiting at the expense of other people's lives, homes and mental health is truly deplorable. More attention needs to be brought to such developments, particularly companies that behave in this manner.

Update following response from LMB.

For the people reading this LMB Loft is part of LMB Group which did the work, some of the people onsite worked on LMB loft projects.

The response LMB have given is very different to the experience and reality that was experienced by the people who live here and is misleading.

We have photos, e-mails which I don't think LMB would want to be posted as public opinion would not be in their favour !

LMB recently completed our loft conversion, creating two bedrooms, a bathroom, and a roof terrace.

They were professional, polite, and delivered high-quality workmanship. While there were a few delays—something to be expected with most building projects—we had a positive overall experience and would happily recommend them for your loft conversion needs.

A big thank you to Joanna in the office; she was a great help throughout the process!

Best wishes,
Naz

Happy to highly recommend LMB Lofts. Very good communication throughout the build of our loft extension which they managed end to end.
LMB uses teams of experienced tradespeople for the different parts of the build.
Post-build support has been excellent, they’ve responded quickly to address any outstanding snags.

LMB did a great job on our loft conversion and en suite. We are really happy with the results and quality of work. Reason I am giving 4 stars is I think the communication / project management side could have been better as we had some delays at the start but our builder Ryan worked hard to make up for lost time. Matt who coordinates the second fix is really proactive at getting this sorted and is a lovely guy

Nightmare company. Slick sales which gets you hooked then the mega pressure from the owner Lee Murphy to pay. Subsequent denial of discussions that took place even when presented with evidence in emails - no apology of course. Quote misses loads of things that, as a homeowner and not a builder, how are you meant to know and then as the build progresses the added costs come in at vastly inflated prices for things that they should have accounted for and which are not hard to check online. Comms was appalling during the build, the "Project Management" non existent. The less said about the finishing the better.
It is very unusual for a company to have no 2 or 3 star reviews. I wonder why....?
It was telling that the sub-contractors also had little positive to say about LMB and Lee.
Do yourself a favour and avoid.

Update: LMB complained about my initial review and I had to remove/amend some of my comments to allow the post to be made live.
What a surprise LMB claim this to be a fake review - look at the two reviews that have been added after this one - the language, the tone and style is shall we say, "similar".
Remember LMB are owned and run by a guy who's last two building companies went bust:
check out LMB Loft Conversions LTD (07461268) in liquidation for years with estimated liabilities of £1.135 MILLION) and LMBUILDING SERVICES SOUTH EAST LTD (05140036) went bust owing over £1/2million

Would you trust them?

Edit - Not sure what you mean about a fake review being removed - this review was edited as you complained about the strong language used to describe your companies behaviour; which, fair enough, I had to remove as it was against site rules.

Regarding your point about a 20 year old company - do you mean LMB Loft Conversions LTD incorporated in Dec 2010? with missing accounts?
is that the 20 year company?

or LMBUILDING SERVICES SOUTH EAST LTD (05140036) which was dissolved on 30 November 2012?
This is not ancient history and demonstrates the type of company you are - you reel customers in, with, in my opinion, questionable reviews, very attractive prices and then hit us with additional costs.

While you obviously have a good marketing team who scan these sites, I doubt any of your competition would be bothered to try and deter customers - it's not a particularly profitable exercise as they wouldn't be able to guarantee that customer would then come to them and not a third party?
My point in writing this review is to give innocent customers a chance to avoid making the same mistakes I did.
Prior to engaging you, I read the reviews and gave LMB the benefit of the doubt, thinking there were only a few disgruntled customers - which can happen to anyone. I now know different, and also understand why I was unable to visit one of your "happy" client sites.

The LMB Group have undertaken the conversion of our tricky loft space to create a wonderful new master bedroom with en-suite. From start to finish the whole experience was great.

We have completed building work in the past with other companies, however none of them have compared to the LMB Group. The project has come in on time and to the price we were quoted, which has been reassuring. Following the initial visit from Ricki in design and the expertise of both Lee and Ricki we knew we were in great hands.

Our Project team was amazing Ollie and Matt D (to add Matt was a man of many talents as he was our plumber too and his work was 1st class with great advice on all areas!). Special mention to Joe the carpenter (Sam and Ollie on his team too) who workmanship and attention to detail was amazing. Super Harry the Roofer who works like a machine and again truly skilled at his trade with great advice on which tiles would look best and the finishing touches of Daryl & team (plaster) and Eddie the tiler.

It goes without saying that Lee knows his stuff and has an amazing trade team behind him. When we started this project I did have a few companies come in to provide quotes (many loft companies out there), LMB Group was not the cheapest, but we just got a good feeling from the team and I am a strong believer in you pay for what you get.

With any house project it is not cheap, but at the end of the project do you have something which you are happy with. With our loft the answer is yes and we are not happy with it, we love it! The loft space created is better than what we had expected and the quality and workmanship amazing!

Thank you LMB Group for building our dream loft!

I had been planning this project for some years now and despite a few issues am so happy to have finally completed it. I met with quite a few construction companies and finally decided on LMB mainly because I felt really comfortable with the stability of the company and the initial sales team made me feel really assured that I would be safe in their hands. Rikki was very prompt with the initial quote which was competitive and clear. There was a bit of a delay on start date and I felt that the admin support was slightly lacking in keeping me updated especially as I had to plan alternate accommodation. Despite this bump once work started everything seemed to move quickly. A WhatsApp group is set up with all relevant people which was so so helpful. The first fix builder Steve was amazing and was my go to person for the 6 weeks it took him to get done. Ollie the PM was also on hand though seemed stretched across jobs. The trades provided to carry out various parts of the finish were all top notch. All so helpful and professional. I would recommend them all. Tony the carpenter. Eddie the tiler. Matt plumber plus project manager. Roofers etc. All brilliant. I can’t say it wasn’t at all stressful BUT for me having no partner to lean on for advice this was as seamless as it could be. Matt second fix PM is great and always responsive no matter time or day or even when supposed to be on holiday! Really felt looked after. There was some chasing up and running around to do so don’t think anything will be seamless but having a project manager to help plus the WhatsApp group made it tat bit easier. Just make sure to read the details of what’s included but additional items quoted fairly. Also make sure to check if angled or straight radiator valves. lol. Am actually missing the chaos! Thanks everyone!

We recently had our loft conversion completed by LMB Group, and we couldn't be more thrilled with the results. From the very beginning, with Ricki's initial visit for the design and free consultation, right through to the final stages of the project led by Ollie and Matt's outstanding project management, the entire process was smooth and stress-free. The LMB office staff also provided excellent support throughout using the WhatsApp group, ensuring that every detail was handled professionally.

From start to finish, we were thoroughly impressed with the team's dedication to delivering top-notch service. The entire build process was a pleasant experience, and we always felt like we were in good hands. A special shout-out to Ashley and his team for their incredible efforts during the first fix. Their attention to detail and commitment to high-quality workmanship really stood out, ensuring that every aspect of the project was completed to perfection.

Ollie was simply outstanding throughout the project, showcasing exceptional project management skills. He kept us well-informed at every stage and helped navigate several challenges with clear communication and coordination. Ashley and Ryan were a pleasure to work with as well. They were always attentive to our expectations and truly focused on delivering a superior customer experience.

While there were a few challenges during the project, Lee and Ollie's involvement ensured that everything was resolved quickly and effectively. Their dedication and professionalism helped us achieve a successful and timely completion.

It's rare to find such a high level of 5-star service in the construction industry, and we are extremely grateful for the hard work and expertise that went into our loft conversion. Without hesitation, we would wholeheartedly recommend LMB Group to anyone considering a similar project. They truly exceeded our expectations, and we couldn't be happier with the outcome.

LMB Group built our loft extension and renovated our first floor bathroom. We are pleased to see the final representation!

In terms of the process, all the contractors and LMB team were added to a WhatsApp group so it’s easy to contact the team.

The tradesmen were very good. They always arrived on time, very professional, and offered good advice. Sometimes there were some hiccups during the process, but they were all dealt with smoothly.

So overall our experience with LMB was good.

I recently had a rear dormer extension completed by LMB, and I'm very happy with the final results. The team was professional, and delivered high-quality craftsmanship. They completed the project on time and within budget, keeping me informed every step of the way. The new space is beautifully finished. I highly recommend LMB for any building work.

LMB recently completed our loft extension, and now have a beautiful master bedroom with ensuite bathroom, and home office.

All the tradesmen involved in the project were friendly and hardworking, with particular thanks to Ashley, our foreman, who was incredibly helpful throughout the build and ensured that everything progressed as smoothly as possible. The WhatsApp group that was set-up was a great way to communicate with the various tradesman, and whilst it wasn’t also easy to get hold of our project manager, communication with the various contractors was good throughout the build.

However, we did experience a few issues pre-build. Firstly, we used LMB’s recommended architect/structural engineer, who had to provide several re-draws due to errors in the plans. They also identified a wooden stud wall as load bearing, an error that wasn't identified until after the roof of the property had been removed and the new floor for the loft installed, resulting in additional expense and disruption.

Also, when our project manager turned up for our prestart meeting, they told us that they weren’t aware that we already had a room in the loft and the rip out of the current staircase, walls, windows etc had not been included in our quote, meaning further cost for ourselves.

Fortunately, all issues were resolved quickly avoiding any delay in the project and we are very happy with the end result.

We worked with LMB on our loft extension in East Dulwich and are incredibly pleased with the results. Brandon, the site foreman, and the building team were brilliant. Their communication was fabulous the whole way through, including us in all of the decisions and keeping us up to date with the progress. They also offered really useful advice which has resulted in a brilliant end result.
All the contractors were easy to communicate with, were very knowledgeable, and we're thrilled with our new bedroom and en-suite.
Thanks to all of the team at LMB.

Good workmanship and started of at pace that gradually slowed.
Overall an excellent job, and very pleased with the outcome, but only spoilt by a seemingly reluctance to complete the snagging's.

LMB Group built our loft extension this year, we are very pleased with the results.
All contractors and LMB team are added to a whatsapp group just before the the job starts and its very easy to contact the team.

The sales team were excelled and very clear on what we should expect.
Our kick off meeting with Ollie was clear and he explained the timeline and what to expect.
All tradesmen were lovely and very approachable.

I would recommend LMB Group to friends if they were looking to have a loft extension

We are very happy with our loft and the quality of the work is fantastic!
There were some delays in the build  but these were overcome with through the use of a dedicated group WhatsApp which directly links you with the office and relevant tradesperson. The professionalism and quality of work done by the contractors made it all worthwhile. Overall, we would recommend LMB for your loft conversion project as they are a trustworthy team!