Four things turned up on time and great - two things never made it. Have emailed three times and left two voicemails and no one has replied. EIther this is a bit of a dodgy place, or they've had a go... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Order took nearly 3 weeks to arrive. Could not leave a message as messages were full. No response to emails. Some bags were burst on delivery. The full order did arrive although with no notificati... See more
Company replied
Their website states: The whole process is handled by a Loads of Stone member of staff at all stages which can give you the peace of mind that the job is being done correctly This isn’t true.... See more
Company replied
Six out of five stars. Due to my own inability to order things properly and then check the invoice, my order was set to 'Standard' delivery instead of 'Next Day', which was only discovered when the bu... See more
Company replied
3.4
Average
74 reviews
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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I have ordered with loads of stone…
I have ordered with loads of stone numerous times.
Products and communication is excellent.
I recently had an issue which was swiftly dealt with and resolved.
Their prices are very competitive and probably the best on the Web.
I will be using them again and would definitely recommend them.
July 10, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your continued support and for taking the time to leave such a lovely review. We truly appreciate customers who return to us time and time again.
We’re delighted to hear that you’ve consistently been happy with our products and communication. We’re also pleased that the recent issue you experienced was resolved quickly — our team always aims to put things right as swiftly as possible.
Your comments about our competitive pricing and service mean a great deal to us. Thank you for recommending us — we look forward to serving you again soon!
Thanks again for choosing Loads of Stone.
Fantastic quality and service
Had 2 x alpine blue 20mm bulk bags delivered, fantastic quality and quick turn around. Customer service was of the highest standard and denah helped with everything I asked, would use this company again.
July 11, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the quality of the Alpine Blue 20mm bags and the quick turnaround on your delivery.
It’s wonderful to know that our customer service met your expectations — and Denah will be delighted to hear your kind words! We always aim to make the process as smooth and helpful as possible.
We truly appreciate your recommendation and look forward to serving you again in the future.
Thanks for choosing Loads of Stone!
Customer service fabulous
I placed an order online and several calls were made to my phone which I took to be nuisance calls however I answered the 3rd call thankfully.
The lovely lady from loads of stone pointed out that I'd placed an order for sample bags not the 20kg bags of blue slate that I thought I'd ordered. And it was a very expensive option. She looked at the best and cheapest options for me to get what I actually wanted ending up with a refund because a 1/2 bulk bag cost a lot less than 15 separate bags and you get more slate.
She told me roughly when to expect the order which she was correct about and although the driver got a bit flustered because we live on a hill so the tail gate wouldn't come up initially. We used a few minutes of logical thinking and both learnt the laws of physics successfully delivering a huge bag of lovely blue slate which I am chuffed to bits with.
Thank you to loads of stone I will definitely recommend.
July 15, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for taking the time to leave such a thoughtful and detailed review — it truly means a lot to us.
We’re really pleased we were able to reach you and clarify the order before it was processed. It’s an easy mistake to make, and we’re glad we could help you get exactly what you needed at the best possible price. Saving you money while making sure you get the right product is something we’re always happy to do.
It’s lovely to hear that the delivery went smoothly in the end — even with the tricky hill and a bit of problem‑solving along the way! We’ll pass your kind words on to the driver too.
We’re delighted that you’re so happy with your blue slate, and we truly appreciate your recommendation. Thank you again for choosing Loads of Stone — we’re always here to help whenever you need us.
Fantastic company …
I ordered 500kg of Scottish pebbles from Loads Of Stone
I read the bad reviews and was concerned - I wrote to them I received a response reassuring me the next day I also received a message telling me my delivery was due in a few days later.
I also received a message from the delivery company saying the same
I then received my pebbles on time as promised
I am extremely happy with the pebbles but even more impressed with the excellent customer service
I will definitely use them again and have recommended to all my friends and family
Thank you again
It pays to read the most recent reviews and to see they take their customer feedback seriously
July 14, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really pleased to hear that your experience with us was a positive one from start to finish.
It’s completely understandable to feel unsure after reading some older negative reviews, so we’re delighted that our team could reassure you quickly and keep you updated throughout the process. Providing clear communication — from order confirmation to courier updates — is something we’re continuously working hard to improve, so your feedback means a lot.
We’re thrilled that your Scottish pebbles arrived on time and that you’re happy with both the quality of the product and the customer service you received. Hearing that you’ve recommended us to friends and family is the highest compliment we could ask for — thank you.
We genuinely value all customer feedback, and we’re committed to learning and improving from it, just as you mentioned.
Thank you again for choosing Loads of Stone. We look forward to helping you with your next project!
Excellent, and great delivery driver!
We purchased from Loads of Stone, promptly received order confirmation, and were able to track the progress of the order through the online chat, and through the tracking link. We chose them because of their competitive pricing, great range and user-friendly site.
Once we received the dispatch confirmation, we received a phone call the following day for the courier to ensure we could accept delivery the day after that. The website stated 4-8 working days, which was accurate and reasonable given its heavy/large haulage.
The delivery driver was excellent, and incredibly helpful.
Overall, we have had a very positive experience, and would certainly use Loads of Stone again.
July 10, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that your experience with us was smooth from start to finish.
It’s great to know that you found our pricing competitive, our website easy to use, and our range of products suitable for your needs. We’re also really pleased that our order updates, online chat and tracking system helped keep you informed throughout the process.
We’re glad the courier phoned ahead to confirm delivery, and that the timeframe matched the 4–8 working days stated on the website. Heavy haulage can sometimes be unpredictable, so we’re happy everything ran to schedule. It’s also fantastic to hear the delivery driver was excellent and helpful on the day.
Thank you again for your thoughtful feedback and for choosing Loads of Stone. We’re thrilled to hear you’d use us again, and we look forward to helping you with future projects!
Talk to Denah in customer service!
I recently ordered two tonnes of decorative chippings from Loads of Stone because their prices were by far the most competitive. I placed the order before checking the reviews, and I’ll admit—reading them afterwards made me really anxious. Concerned, I called the company and spoke with Danah in customer service. She was absolutely outstanding—one of the best customer service reps I’ve ever dealt with. She took the time to answer all my questions and completely put my mind at ease.
The stones arrived on time, and I’m genuinely thrilled with the quality. Overall, a fantastic customer experience. Highly recommended!
June 11, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team and motivate us to keep delivering the best service possible.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Loads of Stone
Fantastic company to deal with from…
Fantastic company to deal with from start to finish. Denah in customer service could not have been more helpful and deserves a raise ! :) The gravel I ordered was a good price compared to another company I'd used, excellent quality and delivery was spot on. Will definitely recommend to others. ⭐️⭐️⭐️⭐️⭐️
May 23, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your fantastic review! We’re thrilled to hear you had a great experience from start to finish.
A special thank you for mentioning Denah — she will be over the moon to hear your kind words! We completely agree, she’s a real star on our customer service team.
We’re delighted that you found the gravel to be excellent quality, great value, and delivered right on time. Your recommendation truly means a lot to us.
Thank you again for choosing Loads of Stone — we look forward to helping you with future projects! ⭐️⭐️⭐️⭐️⭐️
Good customer service
I ordered a bag of stones to top up my front garden. Ordering was simple and the stones arrived 3 days earlier than I expected on a Sunday. The delivery man was polite and put the heavy bag where I wanted it. Good service all round. Would definitely order again.
May 25, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your lovely review! We’re really pleased to hear that you found the ordering process simple and that your stones arrived even earlier than expected — and on a Sunday too!
It’s great to know the delivery driver was polite and placed the bag exactly where you needed it. We’re delighted you were happy with the overall service.
Thank you again for choosing Loads of Stone — we’d be more than happy to serve you again in the future!
Order took nearly 3 weeks to arrive
Order took nearly 3 weeks to arrive. Could not leave a message as messages were full. No response to emails. Some bags were burst on delivery. The full order did arrive although with no notification of delivery date or time however the delivery guy was helpful. Their customer service is lacking though.
April 24, 2025
Unprompted review
Reply from Loadsofstone
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about the issues you experienced with your order. A three‑week wait, difficulty getting in touch, and receiving burst bags is far from the level of service we aim to provide, and we completely understand your frustration.
We also apologise for the lack of delivery updates — you should always be informed of when to expect your order. While we’re pleased to hear that the driver was helpful on arrival and that the full order did eventually reach you, the communication and delivery issues you faced are not acceptable.
We’re currently reviewing what went wrong so we can prevent this from happening again, and we would really like the opportunity to put things right for you. If you can provide your order number, we’ll investigate this as a priority and arrange a suitable resolution.
Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better.
Absolutely fab service
Absolutely fab service from start to finish, special thanks to Dinah who went the extra mile in ensuring I got my order on time, also thanks to the lovely man who delivered them on time and in correct place where I wanted the load. Keep up the excellent work!👍🏽
May 16, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your fantastic review! We’re delighted to hear you received fab service from start to finish — that really means a lot to us.
A special thank you for mentioning Denah — she’ll be thrilled to know her efforts made such a positive difference and helped ensure your order arrived on time. We’ll also make sure your kind words are passed on to the delivery driver, who will be just as pleased to hear your feedback.
We truly appreciate your support and encouragement. We’ll definitely keep up the excellent work, and we look forward to serving you again in the future! 👍🏽
Thanks for choosing Loads of Stone!
Excellent Product but check delivery timing
The delivery took over 2 weeks to arrive. After talking it through with Denah, who took an action to rectify the situation and put further process improvements in place so that other customers do not have similar experience. Delivery charges were refunded promptly. The product was of excellent quality. Well done Denah and thank you for taking my constructive feedback on board.
May 20, 2025
Unprompted review
Reply from Loadsofstone
Dear Varsha,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services.
We are sorry to hear about your recent experience and want to assure you that we are taking immediate steps to address the issues you raised. Your satisfaction is our top priority, and we are committed to making things right.
I also want to thank you for discussing this further with me over the phone. Your insights were invaluable, and we hope to regain your trust and confidence in our company.
Best regards,
Loadsofstone
Excellent company to deal with
Excellent company to deal with, cheapest in the uk and prompt delivery. Excellent customer service from Denah. Have ordered 3 pallets and will not hesitate to order again.
May 19, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such great experiences with us and that you found our prices and delivery service to be spot on.
It’s wonderful to know you were happy with the customer service too — Denah will be thrilled to see your kind words! We really appreciate your continued trust in us, and it means a lot that you’ve ordered three pallets already.
Thank you again for your support and recommendation. We look forward to serving you on your next order!
After an initial mix up with timings…10/10
After an initial mix up with timings, which threw my plans a little, the Double Bag of soil I ordered came a day late…. But. The soil is lovely quality, and the total delivery charge was refunded back to me - much more than JUST the next day charge that should have come back. A very kind gesture on their part, and Im genuinely grateful for it too. Although my experience wasn’t what was expected, LoadsOfStone.com put right that wrong and made a positive impact instead of a negative one. 10/10 from me. Thank You, Neill
May 7, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your thoughtful and generous review, Neill. We’re really sorry again for the initial mix‑up with the delivery timing — we completely understand how frustrating it can be when plans get disrupted.
That said, we’re delighted to hear that you’re happy with the quality of the soil and that our team’s resolution helped turn the situation around for you. Refunding the full delivery charge was the least we could do to make things right, and we’re genuinely pleased it made a positive impact.
Your kind words and 10/10 rating mean a lot to us. Thank you for giving us the chance to put things right, and for taking the time to share your experience. We truly appreciate it.
We look forward to serving you again in the future.
Thanks again, Neill!
Hit and miss
Four things turned up on time and great - two things never made it. Have emailed three times and left two voicemails and no one has replied. EIther this is a bit of a dodgy place, or they've had a go at using Google ads and are just totally overwhelmed and under-resourced. I will keep persisting to get my money back.
May 13, 2025
Unprompted review
Reply from Loadsofstone
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we understand how frustrating it must be to be missing items and not receive a reply despite reaching out several times.
We have clearly let you down here, and we apologise sincerely.
Please be assured that we are now looking into this as a priority so we can resolve the issue and get your missing items or refund to you as quickly as possible. If you’re able to provide your order number, we will pick this up immediately and make sure it’s sorted without any further delay.
Thank you again for bringing this to our attention — we appreciate your patience, and we’ll do everything we can to put things right.
Exceptional From the moment I placed my order…
From the moment I placed my order online to the moment of delivery everything was PERFECT.
The Palletways driver was very accommodating and the company kept me uniformed throughout the process.
I really couldn’t fault anything, and the price was exceptional.
Well Done
May 12, 2025
Unprompted review
Reply from Loadsofstone
Thank you so much for your wonderful review! We’re delighted to hear that everything was perfect from placing your order right through to delivery.
It’s great to know that the Palletways driver was accommodating and that our updates kept you informed throughout the process. Providing a smooth, stress‑free experience is always our goal.
We’re also really pleased that you found our pricing exceptional.
Thank you again for your kind words — and well done to you for taking the time to share your experience. We truly appreciate it!
We look forward to serving you again in the future.
Do not buy from this company
Ordered stones at the end of March. Website said 3-5 days, but it took a week for a dispatch note. Paypal had defaulted to my old address so I rang the courier who stopped the delivery and told me to get in touch with Loads of Stone to reroute, I did and they duly actioned it. 2 weeks later nothing had arrived so I chased, no response, a further week later I chase again and no response. I placed the order on the 23rd March, it is now the 5th May, and I have had no response from this company since the 21st April. I have opened a PayPal dispute to try and get my money back.
May 5, 2025
Unprompted review
Avoid like the plague
Ordered gravel more than two weeks ago, delivery has not arrived. Email asking where it is has not been answered and the only contact number is a mobile phone: message left, not answered. Avoid like the plague. I wish I'd read the reviews here before ordering.
May 3, 2025
Unprompted review
I ordered wrong size bags of stone off…
I ordered wrong size bags of stone off their website,when I realised what I'd done,I thought ok call them or e mail them,cancel the order and amend it to the order I want, i tried calling them,15 times over three days,no answer,couldn't even leave a message as inbox was full,e mailed them five times,in that time I had a date for my delivery that I wanted to cancel,funny how there was someone there to get delivery out but no one there to answer a phone or e mail,eventually I had an e mail telling me to send the wrong items back at my cost and then re order,I replied that I'd been trying to contact you 3 days before the delivery was confirmed so they should pay delivery,I've had no answer,obviously a rip off company with absolutely no morals,give this company a wide berth and order from elsewhere.
April 28, 2025
Unprompted review
Avoid this company
Ordered 3 things, only 2 arrived (in two different deliveries on two different days with no comms from this company at all). No comms before, during, or after. No explanation. No service. No responses at all. Looks like this is a common experience. Order from somewhere else.
April 6, 2025
Unprompted review
Out of 17 20kg bags of gravel
Out of 17 20kg bags of gravel, 10 were burst! Gravel all over lorry floor, pavement etc. Lost probably 2 full bags in total! Emailed them several times NO RESPONSE! Delivery took more than 2 wks, despite quoting 5-7 days. TERRIBLE COMPANY. Do not use them. Macclesfield, Cheshire.
April 15, 2025
Unprompted review
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