Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision. All the staff we dealt with on both visits knew exactly what they were talking... See more
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I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. H... See more
Company replied
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
Company replied
The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl an... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
98 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service in the shop
Great customer service in the shop, I love that you can experiment with all the fabrics and make an informed decision.
All the staff we dealt with on both visits knew exactly what they were talking about, gave us advice on fabrics and colour.
Can’t wait for our items to arrive.
May 2, 2026
Reply from Loaf - Redbrick
Hello Nicola,
Thank you for the review!
I am glad the process was easy, we hope to see you again soon.
Thank you,
Sav.
The duvet covers are amazing quality
The duvet covers are amazing quality, not using any other brands now.
April 9, 2026
Reply from Loaf - Redbrick
Hello M George.
Thank you for the 5 star Review!
Happy to hear you love your Loaf goods!
Thank you,
Sav.
Excellent friendly service at the till…
Excellent friendly service at the till (Redbrick branch) prompt delivery 2 days later at home. Love the rug - great quality.
April 20, 2026
Reply from Loaf - Redbrick
Hello Michelle,
We are happy to hear that your visit to the Redbrick Shack went well.
We hope to see you in there again soon!
Thank you,
Sav.
Really friendly and helpful staff at…
Really friendly and helpful staff at redbrick shop , very happy with purchase that I ordered more online
April 24, 2026
Reply from Loaf - Redbrick
Hello Sarah,
Thank you for the review.
We will pass on your review to the Shack.
We hope to see you in the Shack again soon.
Thank you,
Sav.
Great service, excellent quality.
I had very specific requirements for a sofa and visited Loaf without much hope of finding what I was looking for. I was immediately helped by Karl, who guided me to a sofa which meets all my needs. He could not have been more helpful and I received a very prompt follow up email providing all the information I needed.
The sofa is so comfortable and looks extremely well made. I have opted for their additional Castelan protection cover which I consider to be excellent value. Thank you Loaf, and particularly, Karl.
April 16, 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Joy,
Thanks so much for your lovely review 😊
We’re really pleased to hear that Karl was able to help you find exactly what you were looking for, especially given how specific your requirements were. It’s great to know you felt well looked after in store and that the follow-up support was helpful too.
Even better to hear you’re enjoying your new sofa and that it’s living up to expectations in both comfort and quality. We’ll make sure your kind words are passed on to Karl and the team - it will mean a lot to them.
Thanks again for choosing Loaf, and we hope you continue to enjoy your sofa for years to come!
- Jack
Visited Loaf over the weekend with a…
Visited Loaf over the weekend with a good idea of what we wanted, we were helped by Karl who was great helping us with final choices ! Gave us lots of time to make our decision on fabrics we were undecided between. Very happy with our two new cuddle muffins. Can’t wait for them to arrive and we can make our new house a home :)
April 18, 2026
Reply from Loaf - Redbrick
Hi Jessica,
Thank you for your review.
We’re so pleased to hear you had a great visit and that Karl was able to support you with your final choices. It’s lovely to know you felt well looked after while deciding on fabrics, and we hope your new pieces are perfect for your new home.
Warm regards,
Cynthia
shopping at Loaf Redbick
The whole shopping experience was great...Taj could not have been more pleasant and helpful
April 15, 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Alan and Sue,
Thank you for the 5 star review!
We are glad you had a good experience in our Shack. We will pass on your kind words to Taj.
Thank you,
Sav.
The staff in the Batley store (Redbrick…
The staff in the Batley store (Redbrick Mill) where extremely helpful and knowledgeable. They helped when needed but also left you to try out as many sofas as you wanted. Special mention to Karl and Laura for their help
April 12, 2026
Reply from Loaf - Redbrick
Hello Michele,
Thank you for the 5 star review!
I am glad you had a postitive experience at the Shack.
We will pass your kind words onto Karl and Laura.
Thank you,
Sav.
Amazing store
Amazing store, really interesting to look around and the staff are extremely helpful and friendly.
April 8, 2026
Helpful staff
Helpful staff, easy to order what we wanted for home delivery
Would have been lovely to have the choice of taking home there and then but that wasn't an option
April 3, 2026
Reply from Loaf - Redbrick
Hi Mrs Sissons,
Thank you for your review.
We’re so pleased to hear you found the team helpful and the ordering process nice and easy.
We appreciate your feedback about taking items home the same day we understand how that option could be beneficial, and we’ll be sure to share this with the wider team.
Warm regards
Cynthia
Great welcome at the Redbrick Leeds…
Great welcome at the Redbrick Leeds shack! Very friendly staff, approachable and knowledgeable.
April 6, 2026
Reply from Loaf - Redbrick
Hi Celia,
Thank you for your review.
We’re so pleased to hear you received such a warm welcome at our Redbrick Leeds Shack! It’s lovely to know the team were friendly, approachable and knowledgeable exactly what we aim for.
Warm regards
Cynthia
Uzma was brilliant!
Uzma was brilliant! She was friendly and so helpful when we were choosing a sofa. Would highly recommend! Thank you
April 6, 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Laura,
Thank you for the 5 star review!
We will pass on your kind words to Uzma!
Thank you,
Sav
Lovely staff but took some time to be…
Lovely staff but took some time to be served. Great service when they did.
April 3, 2026
Reply from Loaf - Redbrick
Hi DA,
Thank you for your review.
We’re really pleased to hear you received great service from the team, though I’m sorry there was a delay before you were seen. We appreciate you flagging this and will take it on board.
Warm regards
Cynthia
Reply from Loaf - Redbrick
Hi David,
Thank you for your review.
We’re so pleased to hear you received great service from our team, that's exactly what we aim for!
Warm regards
Cynthia
Well where do i start…..John-Joe!
Well where do i start…..John-Joe!! Its like a day out at the Leeds Loaf. Cuppa for the spare part while the real graft happened.
Easy going, relaxed and knowledgable. Nothing is too much trouble, no pressure from fake sales people which always makes me head for the door.
Thanks ❤️❤️
March 14, 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Serena,
Thank you for your review.
We’re thrilled to hear John-Joe made your visit to our Leeds store feel like a day out cuppa included 😊 It’s great to know you enjoyed the relaxed, no-pressure approach and felt so well looked after. I’ll be sure to pass your lovely feedback on to him.
Warm regards
Cynthia
The two lads in Loaf at the brickworks…
The two lads in Loaf at the brickworks in Leeds were so good. Really helpful, really knowledgeable however no pushy sales pitch. We ordered later online however it was the conversation in the shop that made up our mind.
March 16, 2026
Reply from Loaf - Redbrick
Hi James,
Thank you so much for your lovely feedback. It’s great to hear about your experience at our Brickworks Shack.
I’m really pleased to know the team was helpful, knowledgeable and gave you the space to make the right decision without any pressure. It’s exactly the kind of experience we aim to create, so it’s fantastic to hear they made such a positive impression.
I’ll be sure to pass your kind words on to the team, they’ll really appreciate it.
Thanks again for taking the time to share this and we hope you love your new pieces.
Warm regards,
Manny.
Uzma helped us today
Uzma helped us today, she was a delight and nothing was a problem.
Heading home now all excited about our purchase!
March 14, 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Gail,
Thank you for amazing review!
So glad that Uzma helped and we cant wait for you to have your items!
Thank you,
Sav
Reply from Loaf - Redbrick
Hi Simon,
Thank you for your review.
I’m so pleased to hear you received excellent customer service. Your feedback is truly appreciated.
Warm regards,
Cynthia
Had just what I was looking for
Had just what I was looking for, great shopping experience with the free optional extras eg water which I didn’t take advantage of on this occasion. Great service. Thank you loaf
February 17, 2026
Reply from Loaf - Redbrick
Hi Jane,
Thank you for your lovely review
We’re so pleased to hear you found exactly what you were looking for and enjoyed your shopping experience with us.
It’s great to know the service made a positive impression even if the optional water stayed on standby this time
Warm regards.
Cynthia
We were left to look around the store…
We were left to look around the store ,without being followed by a sales person which is a big plus for us. The sales team were very efficient and friendly we would highly recommend this store.
February 14, 2026
Reply from Loaf - Redbrick
Hi there,
Thank you for taking the time to share your review.
We’re really pleased to hear you enjoyed browsing at your own pace and found the team friendly and efficient when you were ready to order. Creating a relaxed shopping environment is something we care a lot about.
Warm regards,
Cynthia
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