Ben and Kayman from the Loaf brigade were outstanding when delivering our sofa bed! Having previously had some issues with access Ben went above and beyond to ensure we found a solution for our space... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have visited the Wilmslow shack a number of times , finally buying a sofa, arm chair and footstool this afternoon. On every visit the staff have been great . Helpful , friendly and knowledgeable... See more
Company replied
Had a disappointing visit to Loaf store in Wilmslow. Items weren’t available, in contact before making the journey they indicated they were… 87 mile round trip for nothing. Manager couldn’t have been... See more
Company replied
Very plesent staff, left me alone but very helpful when needed. Chose a beautiful wool rug, which was delivered within 4 days. Loaf will always be my first choice of shop, since buying my Squishmeiste... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have shopped here a few times in…
We have shopped here a few times in recent years. We have a sofa that is 6 years old in clever velvet and still looks like new.
We recently purchased a clubbins chair and it looks so cool.
Also I love the staff in the Wilmslow store.
October 7, 2026
Reply from Loaf - Wilmslow
Thank you. Glad to hear you feel this way. Best regards
Reply from Loaf - Wilmslow
. Thank you for the review, we really appreciate it. Kind regards
Ben and Kayman from the Loaf brigade…
Ben and Kayman from the Loaf brigade were outstanding when delivering our sofa bed! Having previously had some issues with access Ben went above and beyond to ensure we found a solution for our space and delivered it seamlessly on the second attempt. Thank you Ben and the team for being so lovely and helpful!
July 21, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the great Feedback, I shall ensure that I share this with Ben and Kayman, they will be chuffed to hear this and that they found a way to get your new furniture into your home. Enjoy it. Kind regards Julie
Quality product and quality service
Quality product and quality service - ordered the underbed storage to go with the Poppins bed. Love it, arrived quickly, all assembled and glides easily under the bed
September 28, 2026
Reply from Loaf - Wilmslow
Thank you, I'm glad to hear you like your Poppins bed and the under bed storage, and that it arrived quickly for you. if you need anything else please let us know. Best regards
We bought our dream pink sofa today
We bought our dream pink sofa today, Gail was so helpful in store and made it all a fab experience for us ✨
October 4, 2026
Unprompted review
Reply from Loaf - Wilmslow
. How wonderful, I hope you are going to enjoy your sofa when it arrives. Gail will be delighted to hear this. Thank you.
Reply from Loaf - Wilmslow
. Thank you for the Feedback, I'm glad you enjoyed your time in the store and was allowed time to browse and look at all the options available to you. if you need any further assistance please let us kow. Best regards Julie
The shopping experience was enjoyable…
The shopping experience was enjoyable and relaxing. I couldn't fault the service offered. I was helped by Gail who was absolutely fantastic and very knowledgable.
September 29, 2026
Reply from Loaf - Wilmslow
Hello, thank you for the great review. We are so happy to hear you had such a positive experience in the shacks. I will pass this on to Gail who will be thrilled to hear this. Kind regards Loaf
Great place to shop for high quality and stylish furniture
We have visited the Wilmslow shack a number of times , finally buying a sofa, arm chair and footstool this afternoon. On every visit the staff have been great . Helpful , friendly and knowledgeable.
The store itself is really well set out , with useful product leaflets readily available . The furniture is beautifully displayed , with a wide range to try . A great shopping experience.
September 19, 2026
Unprompted review
Reply from Loaf - Wilmslow
Hello Christine,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you had a great experience at our Wilmslow Shack and that our team made you feel welcome and supported.
It's fantastic that you found the space well laid out and that you felt confident trying the furniture before making your decision. Your new sofa, armchair and footstool are going to look brilliant, and we hope you'll enjoy them for years to come.
We really appreciate customers like you who take the time to share their feedback. Do get in touch if there's anything we can help with as you settle in with your new pieces.
Thanks again for choosing Loaf.
Best wishes
The Loaf Team
love the Wilmslow shack
love the Wilmslow shack - as we arrived the doors were opened for us, very nice touch.
We then ordered and lovley swivel chair to go with our smooch 2 seater.
We also picked up a couple of big cushions becasue who doesn't love feather filler big cushions
great staff and servive from start to finish.
September 19, 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Nigel,
Thank you ever so much for taking the time to leave us such a wonderful review. We are absolutely thrilled to hear that you had such a positive experience at the Wilmslow Shack. Our team genuinely loved welcoming you in and making your visit special.
It’s fantastic to know that you’re enjoying your new swivel chair, 2-seater, and cushions. We would absolutely love to see how your space comes together with these pieces. If you’re on Instagram, feel free to tag us in a photo of your setup; we’d be delighted to see it!
Thanks once again for your kind words and for choosing Loaf. If you have any further questions or need assistance, please don’t hesitate to reach out.
-Trishna
Had a disappointing visit to Loaf Wilmslow
Had a disappointing visit to Loaf store in Wilmslow. Items weren’t available, in contact before making the journey they indicated they were… 87 mile round trip for nothing. Manager couldn’t have been less interested if it had tried. They were patronising when I asked for a discount on their offer of ordering them online for me… sneeringly said Loaf don’t give discounts!! Great customer service
September 14, 2026
Reply from Loaf - Wilmslow
We’re really sorry to hear this. An 87-mile round trip is a significant journey to make, especially when you’d checked with us beforehand that the items you wanted to see would be available.
While it is correct that we don’t offer individual discounts, we absolutely should have handled the conversation with more care and understanding. You should never have been left feeling patronised or that your disappointment didn’t matter to us.
Thank you for taking the time to share this. We’ll be following up with our Wilmslow team to understand what happened, both around the information you were given before travelling and your experience once you arrived. This isn’t how we want anyone to feel after visiting one of our Shacks, and your feedback will help us address it. ~Simon
Reply from Loaf - Wilmslow
Thank you for your review, I am so glad to hear that you had a good experience in our Wilmslow Shack, they will be really happy to hear this. Kind regards, Julie
Really friendly and helpful advice. Would recommend Loaf without hesitation.
Really friendly and helpful advice
September 7, 2026
Reply from Loaf - Wilmslow
. Thank you for the kind review, we really do appreciate you taking the the time to share your thoughts. Warm regards Julie
A really enjoyable shopping experience!
The staff were friendly and knowledgeable, providing considered recommendations to meet our requirements.
The swatches and information sheets to takeaway are very helpful when trying to match colours and dimensions to your home.
Fantastic customer service and a well thought out customer sales process. Highly recommended.
September 6, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the 5* review. It's good to hear the team looked after you so well and that the swatches and info sheets helped you make your choice. Warm regards Loaf
Great experience from start to finish
Great experience from start to finish! Miki was very attentive and patient with us when helping us decide on our sofa.
September 6, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the review, we really appreciate it and I know Miki will too. Its a considerable purchase, and glad to hear you found the experience a positive one. Warm regards Julie
Reply from Loaf - Wilmslow
Thank you for your kind review on Trustpilot. We truly appreciate your feedback and are delighted to hear that you found our staff very helpful.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We're here to help.
Best regards,
The Loaf Team
Very plesent staff
Very plesent staff, left me alone but very helpful when needed. Chose a beautiful wool rug, which was delivered within 4 days. Loaf will always be my first choice of shop, since buying my Squishmeister Sofa, quality is superb, looks beautiful.
August 21, 2026
Reply from Loaf - Wilmslow
Thank you for leaving us such a great review, we really do appreciate it. If there is anyhting else we can help you with just let us know. Warm regards Julie
Superb staff and warehouse
Superb staff and warehouse - loved the whole experience - even got a good recommendation for lunch from Benjamin!!
August 26, 2026
Reply from Loaf - Wilmslow
Good morning, thank you for the Feedback, we really appreciate it, and I hope you enjoyed your lunch. Best regards Julie
Sofa exchange
I had a sofa exchange delivery booked and honestly it went so well, Damo and John were a fantastic team , friendly, professional and quick, couldn’t be happier.
August 26, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the 5 review, thats good to hear your exchange went well, I'll pass this on to John and Damo too. Best regards Julie
Thank you to Miki at Wilmslow back in January.
I have had a perfect purchase with Loaf. Was nervous as quite a few poor reviews, but that appeard mainly about delivery schedules. The quality of my Dawdler Sofa and foot stall in clever velvet Sopping Seagrass is gorgeous. Bought in January this year and still very happy. Like the firm yet cosy seat cushion. I bought in the new year sales and delivery was on time no issues. Delighted. Would buy from again. I went in store to check out colour on a big piece of furniture. Miki in the Wilmslow branch was extreamly helpful and not at all pushy, let me mull ask lots of questions. She knew the stock and what the comparisons in Loaf where. I went home to think on it all before ordering online.
January 27, 2026
Unprompted review
Reply from Loaf - Wilmslow
Tank you for the kind review, I'm glad to hear you had such a positive experience. Enjoy your new sofa and footstool. Warm regards Julie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.