We have visited the Wilmslow shack a number of times , finally buying a sofa, arm chair and footstool this afternoon. On every visit the staff have been great . Helpful , friendly and knowledgeable... See more
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Had a disappointing visit to Loaf store in Wilmslow. Items weren’t available, in contact before making the journey they indicated they were… 87 mile round trip for nothing. Manager couldn’t have been... See more
Company replied
love the Wilmslow shack - as we arrived the doors were opened for us, very nice touch. We then ordered and lovley swivel chair to go with our smooch 2 seater. We also picked up a couple of big... See more
Company replied
Very plesent staff, left me alone but very helpful when needed. Chose a beautiful wool rug, which was delivered within 4 days. Loaf will always be my first choice of shop, since buying my Squishmeiste... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.5
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shopping experience was enjoyable…
The shopping experience was enjoyable and relaxing. I couldn't fault the service offered. I was helped by Gail who was absolutely fantastic and very knowledgable.
September 29, 2026
Reply from Loaf - Wilmslow
Hello, thank you for the great review. We are so happy to hear you had such a positive experience in the shacks. I will pass this on to Gail who will be thrilled to hear this. Kind regards Loaf
Great place to shop for high quality and stylish furniture
We have visited the Wilmslow shack a number of times , finally buying a sofa, arm chair and footstool this afternoon. On every visit the staff have been great . Helpful , friendly and knowledgeable.
The store itself is really well set out , with useful product leaflets readily available . The furniture is beautifully displayed , with a wide range to try . A great shopping experience.
September 19, 2026
Unprompted review
Reply from Loaf - Wilmslow
Hello Christine,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you had a great experience at our Wilmslow Shack and that our team made you feel welcome and supported.
It's fantastic that you found the space well laid out and that you felt confident trying the furniture before making your decision. Your new sofa, armchair and footstool are going to look brilliant, and we hope you'll enjoy them for years to come.
We really appreciate customers like you who take the time to share their feedback. Do get in touch if there's anything we can help with as you settle in with your new pieces.
Thanks again for choosing Loaf.
Best wishes
The Loaf Team
love the Wilmslow shack
love the Wilmslow shack - as we arrived the doors were opened for us, very nice touch.
We then ordered and lovley swivel chair to go with our smooch 2 seater.
We also picked up a couple of big cushions becasue who doesn't love feather filler big cushions
great staff and servive from start to finish.
September 19, 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Nigel,
Thank you ever so much for taking the time to leave us such a wonderful review. We are absolutely thrilled to hear that you had such a positive experience at the Wilmslow Shack. Our team genuinely loved welcoming you in and making your visit special.
It’s fantastic to know that you’re enjoying your new swivel chair, 2-seater, and cushions. We would absolutely love to see how your space comes together with these pieces. If you’re on Instagram, feel free to tag us in a photo of your setup; we’d be delighted to see it!
Thanks once again for your kind words and for choosing Loaf. If you have any further questions or need assistance, please don’t hesitate to reach out.
-Trishna
Had a disappointing visit to Loaf Wilmslow
Had a disappointing visit to Loaf store in Wilmslow. Items weren’t available, in contact before making the journey they indicated they were… 87 mile round trip for nothing. Manager couldn’t have been less interested if it had tried. They were patronising when I asked for a discount on their offer of ordering them online for me… sneeringly said Loaf don’t give discounts!! Great customer service
September 14, 2026
Reply from Loaf - Wilmslow
We’re really sorry to hear this. An 87-mile round trip is a significant journey to make, especially when you’d checked with us beforehand that the items you wanted to see would be available.
While it is correct that we don’t offer individual discounts, we absolutely should have handled the conversation with more care and understanding. You should never have been left feeling patronised or that your disappointment didn’t matter to us.
Thank you for taking the time to share this. We’ll be following up with our Wilmslow team to understand what happened, both around the information you were given before travelling and your experience once you arrived. This isn’t how we want anyone to feel after visiting one of our Shacks, and your feedback will help us address it. ~Simon
Reply from Loaf - Wilmslow
Thank you for your review, I am so glad to hear that you had a good experience in our Wilmslow Shack, they will be really happy to hear this. Kind regards, Julie
Really friendly and helpful advice. Would recommend Loaf without hesitation.
Really friendly and helpful advice
September 7, 2026
Reply from Loaf - Wilmslow
. Thank you for the kind review, we really do appreciate you taking the the time to share your thoughts. Warm regards Julie
A really enjoyable shopping experience!
The staff were friendly and knowledgeable, providing considered recommendations to meet our requirements.
The swatches and information sheets to takeaway are very helpful when trying to match colours and dimensions to your home.
Fantastic customer service and a well thought out customer sales process. Highly recommended.
September 6, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the 5* review. It's good to hear the team looked after you so well and that the swatches and info sheets helped you make your choice. Warm regards Loaf
Great experience from start to finish
Great experience from start to finish! Miki was very attentive and patient with us when helping us decide on our sofa.
September 6, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the review, we really appreciate it and I know Miki will too. Its a considerable purchase, and glad to hear you found the experience a positive one. Warm regards Julie
Reply from Loaf - Wilmslow
Thank you for your kind review on Trustpilot. We truly appreciate your feedback and are delighted to hear that you found our staff very helpful.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We're here to help.
Best regards,
The Loaf Team
Very plesent staff
Very plesent staff, left me alone but very helpful when needed. Chose a beautiful wool rug, which was delivered within 4 days. Loaf will always be my first choice of shop, since buying my Squishmeister Sofa, quality is superb, looks beautiful.
August 21, 2026
Reply from Loaf - Wilmslow
Thank you for leaving us such a great review, we really do appreciate it. If there is anyhting else we can help you with just let us know. Warm regards Julie
Superb staff and warehouse
Superb staff and warehouse - loved the whole experience - even got a good recommendation for lunch from Benjamin!!
August 26, 2026
Reply from Loaf - Wilmslow
Good morning, thank you for the Feedback, we really appreciate it, and I hope you enjoyed your lunch. Best regards Julie
Sofa exchange
I had a sofa exchange delivery booked and honestly it went so well, Damo and John were a fantastic team , friendly, professional and quick, couldn’t be happier.
August 26, 2026
Unprompted review
Reply from Loaf - Wilmslow
Thank you for the 5 review, thats good to hear your exchange went well, I'll pass this on to John and Damo too. Best regards Julie
Thank you to Miki at Wilmslow back in January.
I have had a perfect purchase with Loaf. Was nervous as quite a few poor reviews, but that appeard mainly about delivery schedules. The quality of my Dawdler Sofa and foot stall in clever velvet Sopping Seagrass is gorgeous. Bought in January this year and still very happy. Like the firm yet cosy seat cushion. I bought in the new year sales and delivery was on time no issues. Delighted. Would buy from again. I went in store to check out colour on a big piece of furniture. Miki in the Wilmslow branch was extreamly helpful and not at all pushy, let me mull ask lots of questions. She knew the stock and what the comparisons in Loaf where. I went home to think on it all before ordering online.
January 27, 2026
Unprompted review
Reply from Loaf - Wilmslow
Tank you for the kind review, I'm glad to hear you had such a positive experience. Enjoy your new sofa and footstool. Warm regards Julie
Sofas are good service is rubbish.
Sofas are good. Service following sale is rubbish- expect automatic emails, AI bots and having to chase for a delivery date. You won’t get a person calling to confirm your very expensive order. Service in store was good.
August 2, 2026
Reply from Loaf - Wilmslow
Thank you for your feedback regarding your recent experience with us. We sincerely apologise for the lack of communication you faced with our post-sale service.
We understand how frustrating it can be to receive automated emails and not have a personal touch when confirming your delivery. This is certainly not the level of service we aim to provide; we always look at ways to improve, and we take your comments on board. Kind regards, Julie
Was greeted as soon as I entered the…
Was greeted as soon as I entered the store by a very nice gentleman who then helped with fabric choices/ colours etc as I was coming to view a specific sofa and chair. Very knowledgeable and super helpful
August 12, 2026
Reply from Loaf - Wilmslow
thank for your kind review. We are so happy to hear your experince in the Shack was a good one and we looked after you well. Warm regards Julie
Great experience at Wilmslow- friendly
Great experience at Wilmslow- friendly, knowledgeable staff and a well laid out showroom with a relaxed vibe. Loved the sweet treats too! Looking forward to the arrival of my new sofas.
August 11, 2026
Reply from Loaf - Wilmslow
, Thank you for the great review, glad you had such a good experience at the Wilmslow shack, enjoy your new sofas when they arrive. Warm regards Julie
It was convenient to go to a loaf shack…
It was convenient to go to a loaf shack to view the product prior to purchasing the product …just awaiting delivery
August 7, 2026
Reply from Loaf - Wilmslow
Hello,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot. It's brilliant to hear that you had such a positive experience visiting our Shack to view the product before purchasing. That kind of feedback really means a lot to us.
We're excited to get your order delivered.
Thanks again for choosing Loaf.
Best regards
I'm not leaving this review lightly but…
I'm not leaving this review lightly but i am now 7 months on since placing my order and still don't have the pieces of furniture i originally ordered. I have attempted 3 times to raise a formal compliant following many attempts to expedite the issues and i still do not even have an acknowledgement of my compliant. Not what i expected when i parted with almost 10k - there is a huge requirement to improved the post sale customer experience, although having said that the initial error that lead to this was made by the team member in Wilmslow ordering the wrong armchairs, but i do think that was an error which i accept happen, its the lack of appetite to reolve since then that has really worn me down. Avoid at all costs there are certainly better places you can spend a lot of money on couches!
August 7, 2026
Unprompted review
Reply from Loaf - Wilmslow
Hello Rachel, I'm very sorry to hear this, this matter will be under review. Regards Loaf
Helpful staff
There was a good range of products, including the ones I wanted to try out. The staff (Ben) were really helpful but not in your face, there if needed and had lots of good suggestions about colour schemes.
Buying the sofa was completely hassle free.
August 5, 2026
Unprompted review
Reply from Loaf - Wilmslow
Good morning, thank you for the kind 5 review, I'm so glad to hear Ben help and guided you through the buying process. Enjoy the sofa when it arrives. Warm regards Julie
Helpful staff
July 31, 2026
Reply from Loaf - Wilmslow
Thank you for the review, I'm glad to hear that you found the team helpful. Should you have any other queries please let us know. Best regards Julie
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